Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 410399 | 5376 | 6/4/2021 11:11:42 AM | 6/4/2021 11:11:58 AM | IVR call: meter-reading | Received call for meter-reading for account 10402215 Meter reading: [113] Meter type: [water] | 10 | 2 | 4543 | 81 | 81 | |||||||||||||||||||||||||||||||
| 410397 | 5376 | 6/4/2021 11:09:59 AM | 6/4/2021 11:09:59 AM | IVR call:$200 | Received call for $891 for account 10402215 | 4543 | 6/4/2021 11:09:59 AM | ||||||||||||||||||||||||||||||||||
| 410389 | 5375 | 6/4/2021 11:04:11 AM | 6/4/2021 11:04:12 AM | IVR call: balance | Received call for balance for account 10006767 undefined | 7 | 2 | 4542 | 78 | 78 | 6/4/2021 11:04:12 AM | ||||||||||||||||||||||||||||||
| 410391 | 5374 | 6/4/2021 11:04:02 AM | 6/4/2021 11:04:04 AM | IVR call: balance | Received call for balance for account 10424710 undefined | 7 | 2 | 4541 | 78 | 78 | 6/4/2021 11:04:04 AM | ||||||||||||||||||||||||||||||
| 410388 | 5374 | 6/4/2021 11:03:14 AM | 6/4/2021 11:03:15 AM | IVR call: balance | Received call for balance for account 10424710 undefined | 7 | 2 | 4541 | 78 | 78 | 6/4/2021 11:03:15 AM | ||||||||||||||||||||||||||||||
| 410373 | 5373 | 6/4/2021 10:59:51 AM | 6/4/2021 11:00:13 AM | IVR call: statement | Received call for statement for account 10048087 sent message: 139 | 8 | 2 | 4540 | 79 | 79 | 6/4/2021 11:00:13 AM | 115868 | |||||||||||||||||||||||||||||
| 410359 | 5371 | 6/4/2021 10:57:02 AM | 6/4/2021 10:57:21 AM | IVR call: statement | Received call for statement for account 10027524 sent message: 138 | 8 | 2 | 4538 | 79 | 79 | 6/4/2021 10:57:21 AM | 115867 | |||||||||||||||||||||||||||||
| 410353 | 5372 | 6/4/2021 10:55:50 AM | 6/4/2021 10:55:51 AM | IVR call: balance | Received call for balance for account 20428614 undefined | 7 | 2 | 4539 | 78 | 78 | 6/4/2021 10:55:51 AM | ||||||||||||||||||||||||||||||
| 410350 | 5371 | 6/4/2021 10:55:08 AM | 6/4/2021 10:55:32 AM | IVR call: statement | Received call for statement for account 10027524 sent message: 137 | 8 | 2 | 4538 | 79 | 79 | 6/4/2021 10:55:32 AM | 115866 | |||||||||||||||||||||||||||||
| 5370 | 6/4/2021 10:54:04 AM | 10/16/2022 10:24:18 AM | Leak credit | Kindly assess a leak credit <div><div><br></div><div><b><u>QRC RESPONSE</u></b></div></div><div><b><u><br></u></b></div><div><b><u>CONSUMPTION IS STILL HIGH, THEREFORE ACCOUNT DOES NOT QUALIFY FOR ADJUSTMENT.</u></b></div> | 27 | 3 | 4537 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-04T10:54:06.474Z"}] | 1 | 96 | 10/16/2022 10:24:18 AM | 15 | 15 | |||||||||||||||||||||||
| 5368 | 6/4/2021 10:46:01 AM | 2/12/2022 8:39:53 AM | Leak Credit | Kindky assess a leak credit for this account <div><br></div><div>- consumer to check for more leak as consumption is still very high.</div> | 27 | 3 | 4535 | 8 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-04T10:46:02.805Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T08:38:25.898Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T08:39:48.628Z"}] | 1 | 96 | 13 | 2/12/2022 8:39:53 AM | 123724 | 8 | 13 | |||||||||||||||||||||
| 5367 | 6/4/2021 10:32:50 AM | 3/8/2023 12:46:56 PM | Leak credit | Kindly assess a leak for this account <div>Journal Done</div><br><b>Journal Number</b>: [768828] consumer will submit a plumber letter | 30 | 3 | 4534 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-04T10:32:52.556Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-06-04T10:47:41.477Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-12T08:45:03.591Z"}] | 1 | 96 | 17 | 14 | ||||||||||||||||||||||||
| 5366 | 6/4/2021 10:27:24 AM | 6/4/2021 12:43:55 PM | leak credit processed 201912 | leak credit processed 201912<br/><b>Journal Number</b>: [837058]<br/><b>Journal Amount</b>: [-R1863.06] | 27 | 3 | 4533 | 74 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-04T10:26:46.577Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-04T12:43:02.740Z"}] | 1 | 96 | 6/4/2021 12:43:55 PM | 172 | 3 | |||||||||||||||||||||||
| 5365 | 6/4/2021 10:18:04 AM | 3/28/2022 7:25:06 AM | Late termination | Late termination<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table><div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="93" style="border-collapse: collapse;width:70pt"><tbody><tr height="21" style="height:15.75pt"><td height="21" class="xl66" width="93" style="height:15.75pt;width:70pt"><br><br></td></tr></tbody></table></div></div> | 27 | 3 | 4531 | 17 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T10:18:06.628Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-07T07:35:23.664Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:10:08.421Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:11:22.605Z"}] | 6 | 107 | 3/28/2022 7:25:06 AM | 17 | 214 | |||||||||||||||||||||||
| 5364 | 6/4/2021 10:16:34 AM | 9/7/2022 12:11:08 PM | Water query | Water query - leak<br/><b>Journal Number</b>: [525596]<br/><b>Journal Amount</b>: [-R1,075.86] | 27 | 3 | 4530 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T10:16:36.764Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-01-20T07:44:49.816Z"}] | 1 | 96 | 12 | 9/7/2022 12:11:03 PM | 3 | 3 | ||||||||||||||||||||||
| 410289 | 5363 | 6/4/2021 10:15:58 AM | 6/4/2021 10:16:43 AM | IVR call: statement | Received call for statement for account 10422055 sent message: 136 | 8 | 2 | 4529 | 79 | 79 | 6/4/2021 10:16:43 AM | 115865 | |||||||||||||||||||||||||||||
| 5362 | 6/4/2021 10:15:46 AM | 10/29/2022 9:51:27 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><b><u>QRC RESPONSE: </u></b>Customer needs to advise if they had any internal leaks and log a new query with the repair letter. The is insufficient information and no reports on water works, query closed. Customer needs to log a new more detailed query.</div> | 27 | 3 | 4528 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-04T10:15:08.731Z"}] | 1 | 67 | 10/29/2022 9:51:27 AM | 138576 | 8 | 8 | ||||||||||||||||||||||
| 5361 | 6/4/2021 10:15:11 AM | 7/2/2022 8:18:45 AM | Water query | Water query - high consumption<div><br></div><div>-account in order</div> | 27 | 3 | 4527 | 7 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T10:15:12.911Z"}] | 1 | 67 | 7/2/2022 8:18:45 AM | 13 | 13 | |||||||||||||||||||||||
| 5360 | 6/4/2021 10:13:52 AM | 6/4/2021 10:13:53 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T10:13:53.811Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 410287 | 5359 | 6/4/2021 10:12:38 AM | 6/4/2021 10:12:39 AM | IVR call: balance | Received call for balance for account 10012801 undefined | 7 | 2 | 4525 | 78 | 78 | 6/4/2021 10:12:39 AM |