Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
410521 5389 6/4/2021 12:25:45 PM 6/4/2021 12:26:09 PM IVR call: statement Received call for statement for account 10096119 sent message: 142 8 2 4557 79 79 6/4/2021 12:26:09 PM 115871
410516 5379 6/4/2021 12:23:38 PM 6/4/2021 12:23:39 PM IVR call: balance Received call for balance for account 10026112 undefined 7 2 4546 78 78 6/4/2021 12:23:39 PM
410511 5388 6/4/2021 12:23:13 PM 6/4/2021 12:23:45 PM IVR call: meter-reading Received call for meter-reading for account 10038954 Meter reading: [00167] Meter type: [electric] 10 2 4556 81 81
5386 6/4/2021 12:10:14 PM 4/12/2022 9:43:30 AM Previous owner Debtor is the previous owner.<div><br></div> 3 4555 2 23 6 107 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-04T12:09:36.113Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:45:36.417Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-05T09:58:02.703Z"}] 6 107 13
410485 5387 6/4/2021 12:10:04 PM 6/4/2021 12:10:05 PM IVR call: balance Received call for balance for account 20549224 undefined 7 2 4554 78 78 6/4/2021 12:10:05 PM
5385 6/4/2021 12:08:26 PM 8/11/2021 6:37:06 AM DOG TAX CONSUMER HAS 1 DOG INSTEAD OF 2 CHARGED FOR<br><b>Journal Number</b>: [513352]<div><br></div><div>Consumer queried no dogs but 1 dog was found on premises.</div><div>Tariff to stay on DG001</div> 24 3 4553 2 23 12 75 [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T12:08:28.581Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T08:55:54.802Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-11T06:24:50.188Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-11T06:35:22.851Z"}] 12 75 5
5384 6/4/2021 12:05:54 PM 6/18/2022 10:43:18 AM High water consumption Kindly investigate high water charges raised on this account.&nbsp; 30 3 4552 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-04T12:05:16.249Z"}] 1 67 133511 8
5383 6/4/2021 12:03:37 PM 6/18/2022 7:33:05 AM No meter connected to account <p class="MsoNormal">Please check on this account, there is supposed to be a water meter charge,&nbsp; but when I check on the previous account there is no meter linked as this is a complex. Other owners have meters in their accounts.&nbsp;&nbsp;</p><p class="MsoNormal"><br></p><p class="MsoNormal">-*water charged on account</p><p class="MsoNormal"><o:p></o:p></p> 27 3 4551 4 2 23 1 66 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-04T12:03:00.009Z"}] 1 66 6/18/2022 7:33:05 AM 13 13
5382 6/4/2021 11:57:09 AM 3/28/2022 7:10:22 AM Late termination- water only Late termination- water only<br/><b>Journal Number</b>: [523623] 24 3 4549 2 23 6 107 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-04T11:56:31.924Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-21T12:43:07.155Z"}] 6 107 173
5381 6/4/2021 11:54:12 AM 2/18/2022 10:56:17 AM Leak Credit Kindly assess a leak credit.<div><br></div><div>Journal processed and approved. Query resolved.</div> 27 3 4548 5 4 23 1 96 [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-04T11:53:38.182Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:55:39.825Z"}] 1 96 214 2/18/2022 10:56:17 AM 5 214
5380 6/4/2021 11:52:10 AM 4/12/2022 9:39:10 AM INCORRECT TARIFF CHANGE TARIFF FROM BUSINESS TO DOMESTIC<br/><b>Journal Number</b>: [616255]<br/><b>Journal Amount</b>: [-R105,926.98] 27 3 4547 4 2 23 93 53 [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T11:52:11.827Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T13:00:21.879Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T13:45:46.929Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-06T09:29:23.828Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-06T09:29:32.611Z"}] 93 53 4/12/2022 9:39:10 AM 4 3
410452 5379 6/4/2021 11:49:08 AM 6/4/2021 11:49:30 AM IVR call: statement Received call for statement for account 10026112 sent message: 141 8 2 4546 79 79 6/4/2021 11:49:30 AM 115870
410432 5379 6/4/2021 11:33:25 AM 6/4/2021 11:33:26 AM IVR call: balance Received call for balance for account 10026112 undefined 7 2 4546 78 78 6/4/2021 11:33:26 AM
410428 5379 6/4/2021 11:32:11 AM 6/4/2021 11:32:11 AM IVR call: balance Received call for balance for account 10026112 undefined 7 2 4546 78 78 6/4/2021 11:32:11 AM
410427 5378 6/4/2021 11:31:40 AM 6/4/2021 11:31:41 AM IVR call: balance Received call for balance for account 10251665 undefined 7 2 4545 78 78 6/4/2021 11:31:41 AM
410422 5379 6/4/2021 11:31:17 AM 6/4/2021 11:31:18 AM IVR call: balance Received call for balance for account 10026112 undefined 7 2 4546 78 78 6/4/2021 11:31:18 AM
410421 5378 6/4/2021 11:30:46 AM 6/4/2021 11:30:48 AM IVR call: balance Received call for balance for account 10251665 undefined 7 2 4545 78 78 6/4/2021 11:30:48 AM
410419 5378 6/4/2021 11:29:14 AM 6/4/2021 11:29:15 AM IVR call: balance Received call for balance for account 10251665 undefined 7 2 4545 78 78 6/4/2021 11:29:15 AM
410410 5377 6/4/2021 11:23:42 AM 6/4/2021 11:23:44 AM IVR call: balance Received call for balance for account 10063884 undefined 7 2 4544 78 78 6/4/2021 11:23:44 AM
410407 5377 6/4/2021 11:20:10 AM 6/4/2021 11:20:32 AM IVR call: statement Received call for statement for account 10063884 sent message: 140 8 2 4544 79 79 6/4/2021 11:20:32 AM 115869