Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 412377 | 5465 | 6/7/2021 8:15:44 AM | 6/7/2021 8:15:45 AM | IVR call: balance | Received call for balance for account 10009428 undefined | 7 | 2 | 4628 | 78 | 78 | 6/7/2021 8:15:45 AM | ||||||||||||||||||||||||||||||
| 5464 | 6/7/2021 8:10:52 AM | 11/13/2022 6:16:29 AM | Leak credit | Kindly assess a leak credit on this account.<div>Plumber's letter received.</div><br/><b>Journal Number</b>: [963671] | 24 | 3 | 4627 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-07T08:10:12.542Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:28:38.569Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T12:33:53.396Z"}] | 1 | 96 | 13 | |||||||||||||||||||||||||
| 5463 | 6/7/2021 8:09:20 AM | 3/28/2022 7:10:22 AM | Previous owner | debtor sold property in 2005. | 28 | 3 | 4626 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T08:13:34.287Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T10:12:05.267Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-02-11T09:17:51.069Z"}] | 6 | 107 | 230 | ||||||||||||||||||||||||||
| 412356 | 5462 | 6/7/2021 8:08:34 AM | 6/7/2021 8:08:35 AM | IVR call: balance | Received call for balance for account 10052044 undefined | 7 | 2 | 4625 | 78 | 78 | 6/7/2021 8:08:35 AM | ||||||||||||||||||||||||||||||
| 412334 | 5460 | 6/7/2021 8:00:00 AM | 6/7/2021 8:00:18 AM | IVR call: statement | Received call for statement for account 10289082 sent message: 156 | 8 | 2 | 4624 | 79 | 79 | 6/7/2021 8:00:18 AM | 115885 | |||||||||||||||||||||||||||||
| 5459 | 6/7/2021 7:57:15 AM | 10/29/2022 7:54:47 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><b><u>QRC RESPONSE</u></b>: Account is being assessed and information has been requested from our water works team and smart meter team to help with the assessment in order to finalize the query. Once the matter has been finalized the customer will be contacted and advised accordingly.<div><br></div></div> | 30 | 3 | 4623 | 132 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T08:01:28.711Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-01-28T09:06:23.169Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-01-28T09:14:06.874Z"}] | 1 | 67 | 122647 | 8 | ||||||||||||||||||||||||
| 412325 | 5458 | 6/7/2021 7:54:56 AM | 6/7/2021 7:54:58 AM | IVR call: balance | Received call for balance for account 10017174 undefined | 7 | 2 | 4622 | 78 | 78 | 6/7/2021 7:54:58 AM | ||||||||||||||||||||||||||||||
| 412317 | 5454 | 6/7/2021 7:52:49 AM | 6/7/2021 7:53:10 AM | IVR call: statement | Received call for statement for account 10247524 sent message: 155 | 8 | 2 | 4615 | 79 | 79 | 6/7/2021 7:53:10 AM | 115884 | |||||||||||||||||||||||||||||
| 412308 | 5457 | 6/7/2021 7:50:53 AM | 6/7/2021 7:51:15 AM | IVR call: statement | Received call for statement for account 10362230 sent message: 154 | 8 | 2 | 4621 | 79 | 79 | 6/7/2021 7:51:15 AM | 115883 | |||||||||||||||||||||||||||||
| 5452 | 6/7/2021 7:48:22 AM | 8/8/2021 6:01:37 AM | late termination | property sold and request for refund by consumer.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></div> | 27 | 3 | 4620 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-07T07:48:24.516Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:14:48.108Z"}] | 6 | 107 | 8/8/2021 6:01:37 AM | 8 | 214 | |||||||||||||||||||||||
| 5456 | 6/7/2021 7:47:23 AM | 4/12/2022 9:43:30 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71838278]<br/><b>Journal Amount</b>: [-R17,162.13] | 27 | 3 | 4619 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-06-07T07:46:43.719Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-07T11:42:00.072Z"}] | 1 | 95 | 4/12/2022 9:43:30 AM | 7 | 3 | |||||||||||||||||||||||
| 5455 | 6/7/2021 7:44:28 AM | 3/26/2022 11:50:44 AM | Leak credit | Kindly assess a leak credit on this account that was reported on 1/05/2021 | 27 | 3 | 4618 | 6 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-07T07:43:48.902Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T08:44:25.368Z"},{"op":"R","uid":"232","un":"philiswan","dt":"2022-03-26T11:50:45.161Z"}] | 1 | 96 | 13 | 3/26/2022 11:50:44 AM | 6 | 13 | ||||||||||||||||||||||
| 5451 | 6/7/2021 7:44:01 AM | 3/28/2022 7:08:29 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></div> | 27 | 3 | 4617 | 6 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T07:43:21.648Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T07:45:57.545Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:13:34.811Z"}] | 6 | 107 | 3/28/2022 7:08:29 AM | 6 | 214 | |||||||||||||||||||||||
| 5453 | 6/7/2021 7:42:13 AM | 3/28/2022 6:35:04 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T07:46:26.624Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 412288 | 5454 | 6/7/2021 7:41:42 AM | 6/7/2021 7:42:04 AM | IVR call: statement | Received call for statement for account 10247524 sent message: 153 | 8 | 2 | 4615 | 79 | 79 | 6/7/2021 7:42:04 AM | 115882 | |||||||||||||||||||||||||||||
| 412276 | 5450 | 6/7/2021 7:36:56 AM | 6/7/2021 7:36:57 AM | IVR call: balance | Received call for balance for account 10386784 undefined | 7 | 2 | 4614 | 78 | 78 | 6/7/2021 7:36:57 AM | ||||||||||||||||||||||||||||||
| 412266 | 5450 | 6/7/2021 7:34:22 AM | 6/7/2021 7:34:45 AM | IVR call: statement | Received call for statement for account 10386784 sent message: 152 | 8 | 2 | 4614 | 79 | 79 | 6/7/2021 7:34:45 AM | 115881 | |||||||||||||||||||||||||||||
| 5449 | 6/7/2021 7:31:11 AM | 10/15/2022 9:55:38 AM | Leak credit | Kindy assess a leak on this account that was reported on 201802<div>Plumbers letter received.</div><div>2022.06.02 <span style="background-color: rgb(200, 230, 201); color: rgb(62, 39, 35); font-size: 12.48px;">no plumbers letter attachment</span></div><div><span style="background-color: rgb(200, 230, 201); color: rgb(62, 39, 35); font-size: 12.48px;"><br></span></div><div><span style="background-color: rgb(200, 230, 201); color: rgb(62, 39, 35); font-size: 12.48px;"><b>QRC RESPONSE:</b></span></div><div><span style="background-color: rgb(200, 230, 201); color: rgb(62, 39, 35); font-size: 12.48px;"><b><br></b></span></div><div><span style="background-color: rgb(200, 230, 201); color: rgb(62, 39, 35); font-size: 12.48px;"><b>DOES NOT QUALIFY FOR LEAK CREDIT BECAUSE CONSUMPTION HAS NOT DROPPED.</b></span></div> | 27 | 3 | 4613 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-07T07:30:32.010Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T12:35:30.347Z"}] | 1 | 96 | 10/15/2022 9:55:38 AM | 134278 | 15 | 15 | ||||||||||||||||||||||
| 5448 | 6/7/2021 7:22:54 AM | 1/12/2023 9:38:54 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>QRC Response- consumer to advise if they have fixed any leaks during the queried period as there ais no report form water works. if any leaks where repaired consumer to submit plumbers report of affidavit to log a new query. </div><div>Query closed due to insufficient info.</div> | 27 | 3 | 4612 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T07:27:08.066Z"}] | 1 | 67 | 1/12/2023 9:38:53 AM | 134344 | 13 | 13 | ||||||||||||||||||||||
| 5447 | 6/7/2021 7:12:11 AM | 2/13/2022 7:57:26 AM | Water query | Water query. Journal processed and approved. Query resolved. | 27 | 3 | 4611 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-07T07:12:12.863Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T07:53:26.218Z"}] | 1 | 96 | 214 | 2/13/2022 7:57:26 AM | 173 | 214 |