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LatestCall
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IsOpen
Customer
5459
LatestTicket
CreatedAt
6/7/2021 7:57:15 AM
UpdatedAt
10/29/2022 7:54:47 AM
Subject
High water consumption
Description
Kindly investigate high water charges raised on this account.&nbsp;<div><br></div><div><b><u>QRC RESPONSE</u></b>: Account is being assessed and information has been requested from our water works team and smart meter team to help with the assessment in order to finalize the query. Once the matter has been finalized the customer will be contacted and advised accordingly.<div><br></div></div>
Priority
Disposition
30
ConversationType
3
Parent
Account
4623
OpenedBy
AssignedTo
132
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T08:01:28.711Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-01-28T09:06:23.169Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-01-28T09:14:06.874Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
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Thread
122647
ResolvedBy
WasCreatedByCustomer
HasIvrcall
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8