Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 412705 | 5253 | 6/7/2021 10:32:17 AM | 6/7/2021 10:32:32 AM | IVR call: statement | Received call for statement for account 10426562 sent message: 181 | 8 | 2 | 4428 | 79 | 79 | 6/7/2021 10:32:32 AM | 115910 | |||||||||||||||||||||||||||||
| 412703 | 5532 | 6/7/2021 10:31:28 AM | 6/7/2021 10:32:08 AM | IVR call: statement | Received call for statement for account 10043442 sent message: 180 | 8 | 2 | 4700 | 79 | 79 | 6/7/2021 10:32:08 AM | 115909 | |||||||||||||||||||||||||||||
| 5531 | 6/7/2021 10:26:14 AM | 3/10/2023 12:47:03 PM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>2022.06.02 2 WATER METERS CHARGE ,OLD METER NOT CLOSED,LAST PAYMENT 2020.07</div><div>Duplicate query see ref 70178</div> | 27 | 3 | 4699 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T10:28:21.604Z"}] | 1 | 67 | 3/10/2023 12:47:02 PM | 134253 | 12 | 12 | ||||||||||||||||||||||
| 412685 | 5530 | 6/7/2021 10:25:07 AM | 6/7/2021 10:25:24 AM | IVR call: statement | Received call for statement for account 10370353 sent message: 179 | 8 | 2 | 4698 | 79 | 79 | 6/7/2021 10:25:24 AM | 115908 | |||||||||||||||||||||||||||||
| 412679 | 5530 | 6/7/2021 10:22:20 AM | 6/7/2021 10:22:40 AM | IVR call: statement | Received call for statement for account 10370353 sent message: 178 | 8 | 2 | 4698 | 79 | 79 | 6/7/2021 10:22:40 AM | 115907 | |||||||||||||||||||||||||||||
| 412673 | 5529 | 6/7/2021 10:16:17 AM | 6/7/2021 10:16:49 AM | IVR call: statement | Received call for statement for account 10047715 sent message: 177 | 8 | 2 | 4697 | 79 | 79 | 6/7/2021 10:16:49 AM | 115906 | |||||||||||||||||||||||||||||
| 412670 | 5528 | 6/7/2021 10:14:05 AM | 6/7/2021 10:14:07 AM | IVR call: balance | Received call for balance for account 10063564 undefined | 7 | 2 | 4696 | 78 | 78 | 6/7/2021 10:14:07 AM | ||||||||||||||||||||||||||||||
| 412665 | 5527 | 6/7/2021 10:09:30 AM | 6/7/2021 10:09:52 AM | IVR call: statement | Received call for statement for account 10286983 sent message: 176 | 8 | 2 | 4695 | 79 | 79 | 6/7/2021 10:09:52 AM | 115905 | |||||||||||||||||||||||||||||
| 5526 | 6/7/2021 10:07:27 AM | 6/18/2021 7:36:48 AM | leak credit processed | leak credit processed<br/><b>Journal Number</b>: [838463]<br/><b>Journal Amount</b>: [-R21,186.35] | 27 | 3 | 4694 | 12 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-07T10:06:47.572Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-14T08:49:00.526Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:39:47.619Z"}] | 1 | 96 | 6/18/2021 7:36:48 AM | 12 | 3 | |||||||||||||||||||||||
| 5525 | 6/7/2021 10:05:14 AM | 3/28/2022 7:23:36 AM | add 70 units of refuse. | add 70 units of refuse.<br/><b>Journal Number</b>: [838483]<br/><b>Journal Amount</b>: [171673.46] | 27 | 3 | 4692 | 13 | 2 | 23 | 4 | 58 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-07T10:04:34.833Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-14T09:00:30.535Z"}] | 4 | 58 | 3/28/2022 7:23:36 AM | 13 | 2 | |||||||||||||||||||||||
| 5524 | 6/7/2021 9:56:13 AM | 6/7/2021 9:57:38 AM | Handover account | Reversal of handed over charges captured. | 30 | 3 | 4690 | 3 | 23 | 10 | 71 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-07T09:55:33.362Z"}] | 10 | 71 | 173 | ||||||||||||||||||||||||||
| 5523 | 6/7/2021 9:53:49 AM | 4/12/2022 9:47:18 AM | 6 months policy | six months policy , see October 2020. Journal processed and approved. Query resolved. | 27 | 3 | 4689 | 10 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-06-07T09:53:09.815Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:50:01.924Z"}] | 1 | 101 | 214 | 4/12/2022 9:47:18 AM | 10 | 214 | ||||||||||||||||||||||
| 412622 | 5520 | 6/7/2021 9:51:32 AM | 6/7/2021 9:51:56 AM | IVR call: statement | Received call for statement for account 10371156 sent message: 175 | 8 | 2 | 4685 | 79 | 79 | 6/7/2021 9:51:56 AM | 115904 | |||||||||||||||||||||||||||||
| 412618 | 5466 | 6/7/2021 9:48:50 AM | 6/7/2021 9:49:47 AM | IVR call: statement | Received call for statement for account 10009194 sent message: 174 | 8 | 2 | 4629 | 79 | 79 | 6/7/2021 9:49:47 AM | 115903 | |||||||||||||||||||||||||||||
| 5461 | 6/7/2021 9:48:28 AM | 11/20/2022 9:20:21 AM | high water consumption | high water consumption<div><br></div><div><b><u>QRC RESPONSE</u></b>: There is no report on water works on leaks repaired. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period of leak and if they had any plumbing repairs done log a new query and provide a plumbers report/affidavit. Query Closed<br><div><br></div><div><br></div></div> | 27 | 3 | 4688 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-06-07T09:47:48.678Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-28T12:10:59.504Z"}] | 1 | 67 | 11/20/2022 9:20:21 AM | 139861 | 8 | 8 | ||||||||||||||||||||||
| 412611 | 5521 | 6/7/2021 9:46:17 AM | 6/7/2021 9:46:34 AM | IVR call: statement | Received call for statement for account 10061005 undefined | 4687 | 6/7/2021 9:46:34 AM | ||||||||||||||||||||||||||||||||||
| 5519 | 6/7/2021 9:45:51 AM | 7/5/2022 8:11:26 AM | WATER QUERY | WATER QUERY<div><br></div><div><b>Duplicate query, refer to query #50235</b><br></div> | 30 | 3 | 4686 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T09:45:11.783Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T09:47:34.313Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-28T08:22:24.292Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-28T13:14:30.496Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-31T13:34:09.724Z"}] | 1 | 67 | 20 | ||||||||||||||||||||||||||
| 412606 | 5520 | 6/7/2021 9:45:02 AM | 6/7/2021 9:45:03 AM | IVR call: balance | Received call for balance for account 10371156 undefined | 7 | 2 | 4685 | 78 | 78 | 6/7/2021 9:45:03 AM | ||||||||||||||||||||||||||||||
| 5517 | 6/7/2021 9:39:45 AM | 3/28/2022 7:25:06 AM | WATER QUERY | WATER QUERY/LEAK<div><b>Response from QRC</b>: Plumbers letter received.</div> | 3 | 4684 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-07T09:39:47.706Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T06:53:14.947Z"}] | 1 | 67 | 230 | |||||||||||||||||||||||||||
| 412587 | 5518 | 6/7/2021 9:39:18 AM | 6/7/2021 9:39:38 AM | IVR call: statement | Received call for statement for account 10000607 sent message: 173 | 8 | 2 | 4683 | 79 | 79 | 6/7/2021 9:39:38 AM | 115902 |