Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 5519
LatestTicket
CreatedAt: 6/7/2021 9:45:51 AM
UpdatedAt: 7/5/2022 8:11:26 AM
Subject: WATER QUERY
Description: WATER QUERY<div><br></div><div><b>Duplicate query, refer to query #50235</b><br></div>
Priority
Disposition: 30
ConversationType: 3
Parent
Account: 4686
OpenedBy
AssignedTo
Region: 4
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T09:45:11.783Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T09:47:34.313Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-28T08:22:24.292Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-28T13:14:30.496Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-31T13:34:09.724Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 67
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 20