Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 412882 | 5548 | 6/7/2021 11:55:55 AM | 6/7/2021 11:55:56 AM | IVR call: balance | Received call for balance for account 10036229 undefined | 7 | 2 | 4714 | 78 | 78 | 6/7/2021 11:55:56 AM | ||||||||||||||||||||||||||||||
| 5546 | 6/7/2021 11:52:57 AM | 6/19/2022 8:26:32 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Account attracted stage 3 punitive tariffs. Consumer should be advised to check for leaks or reduce consumption.</div><div><br></div><div>No payment history. Query resolved</div> | 27 | 3 | 4713 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T11:55:09.718Z"}] | 1 | 67 | 6/19/2022 8:23:05 AM | 3 | 3 | |||||||||||||||||||||||
| 5545 | 6/7/2021 11:52:53 AM | 6/7/2021 11:52:55 AM | 2 | 4712 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-07T11:52:55.837Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 5534 | 6/7/2021 11:42:54 AM | 4/12/2022 9:39:10 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T11:45:07.367Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 412858 | 5544 | 6/7/2021 11:40:30 AM | 6/7/2021 11:41:17 AM | IVR call: statement | Received call for statement for account 10366989 sent message: 185 | 8 | 2 | 4710 | 79 | 79 | 6/7/2021 11:41:17 AM | 115914 | |||||||||||||||||||||||||||||
| 412856 | 5544 | 6/7/2021 11:39:14 AM | 6/7/2021 11:39:16 AM | IVR call: balance | Received call for balance for account 10366989 undefined | 7 | 2 | 4710 | 78 | 78 | 6/7/2021 11:39:16 AM | ||||||||||||||||||||||||||||||
| 412847 | 5543 | 6/7/2021 11:29:15 AM | 6/7/2021 11:29:17 AM | IVR call: balance | Received call for balance for account 10022685 undefined | 7 | 2 | 4709 | 78 | 78 | 6/7/2021 11:29:17 AM | ||||||||||||||||||||||||||||||
| 5542 | 6/7/2021 11:27:34 AM | 6/7/2021 11:30:34 AM | water query | high water consumption | 3 | 4708 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-07T11:26:54.721Z"}] | 1 | 67 | 26 | |||||||||||||||||||||||||||
| 5540 | 6/7/2021 11:20:07 AM | 11/15/2021 6:37:53 AM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-06-07T11:22:19.996Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-09T13:06:38.284Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-09T13:07:49.747Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-15T06:36:38.121Z"}] | 3 | ||||||||||||||||||||||||||||||||||||
| 412821 | 5541 | 6/7/2021 11:14:48 AM | 6/7/2021 11:14:49 AM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | 78 | 6/7/2021 11:14:49 AM | ||||||||||||||||||||||||||||||
| 412817 | 5541 | 6/7/2021 11:13:27 AM | 6/7/2021 11:13:29 AM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | 78 | 6/7/2021 11:13:29 AM | ||||||||||||||||||||||||||||||
| 412789 | 5539 | 6/7/2021 11:05:37 AM | 6/7/2021 11:05:38 AM | IVR call: balance | Received call for balance for account 10421906 undefined | 7 | 2 | 4705 | 78 | 78 | 6/7/2021 11:05:38 AM | ||||||||||||||||||||||||||||||
| 412786 | 5539 | 6/7/2021 11:04:12 AM | 6/7/2021 11:04:14 AM | IVR call: balance | Received call for balance for account 10421906 undefined | 7 | 2 | 4705 | 78 | 78 | 6/7/2021 11:04:14 AM | ||||||||||||||||||||||||||||||
| 412770 | 5538 | 6/7/2021 10:54:04 AM | 6/7/2021 10:54:26 AM | IVR call: statement | Received call for statement for account 10075937 sent message: 184 | 8 | 2 | 4704 | 79 | 79 | 6/7/2021 10:54:26 AM | 115913 | |||||||||||||||||||||||||||||
| 412764 | 5537 | 6/7/2021 10:47:12 AM | 6/7/2021 10:47:35 AM | IVR call: statement | Received call for statement for account 10376789 sent message: 183 | 8 | 2 | 4703 | 79 | 79 | 6/7/2021 10:47:35 AM | 115912 | |||||||||||||||||||||||||||||
| 412762 | 5537 | 6/7/2021 10:46:12 AM | 6/7/2021 10:46:12 AM | IVR call: balance | Received call for balance for account 10376789 undefined | 7 | 2 | 4703 | 78 | 78 | 6/7/2021 10:46:12 AM | ||||||||||||||||||||||||||||||
| 412761 | 5536 | 6/7/2021 10:46:00 AM | 6/7/2021 10:46:01 AM | IVR call: balance | Received call for balance for account 10423391 undefined | 7 | 2 | 4702 | 78 | 78 | 6/7/2021 10:46:01 AM | ||||||||||||||||||||||||||||||
| 412757 | 5536 | 6/7/2021 10:44:10 AM | 6/7/2021 10:44:28 AM | IVR call: statement | Received call for statement for account 10423391 sent message: 182 | 8 | 2 | 4702 | 79 | 79 | 6/7/2021 10:44:28 AM | 115911 | |||||||||||||||||||||||||||||
| 5535 | 6/7/2021 10:43:57 AM | 6/17/2021 12:41:25 PM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-06-07T10:46:09.561Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T07:02:32.459Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-06-17T12:42:12.484Z"}] | 28 | ||||||||||||||||||||||||||||||||||||
| 5533 | 6/7/2021 10:35:42 AM | 6/7/2021 10:36:28 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-07T10:37:51.234Z"}] | 1 | 67 | 73 |