Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5566 | 6/7/2021 1:00:26 PM | 6/7/2021 1:00:28 PM | 1 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-06-07T13:00:28.101Z"}] | 184 | ||||||||||||||||||||||||||||||||||||
| 412982 | 5565 | 6/7/2021 1:00:16 PM | 6/7/2021 1:00:17 PM | IVR call: balance | Received call for balance for account 10005411 undefined | 7 | 2 | 4730 | 78 | 78 | 6/7/2021 1:00:17 PM | ||||||||||||||||||||||||||||||
| 412974 | 5565 | 6/7/2021 12:58:07 PM | 6/7/2021 12:58:39 PM | IVR call: statement | Received call for statement for account 10005411 sent message: 189 | 8 | 2 | 4730 | 79 | 79 | 6/7/2021 12:58:39 PM | 115918 | |||||||||||||||||||||||||||||
| 412967 | 5565 | 6/7/2021 12:56:35 PM | 6/7/2021 12:56:37 PM | IVR call: balance | Received call for balance for account 10005411 undefined | 7 | 2 | 4730 | 78 | 78 | 6/7/2021 12:56:37 PM | ||||||||||||||||||||||||||||||
| 412963 | 5565 | 6/7/2021 12:55:43 PM | 6/7/2021 12:55:45 PM | IVR call: balance | Received call for balance for account 10005411 undefined | 7 | 2 | 4730 | 78 | 78 | 6/7/2021 12:55:45 PM | ||||||||||||||||||||||||||||||
| 412964 | 5564 | 6/7/2021 12:55:41 PM | 6/7/2021 12:56:12 PM | IVR call: statement | Received call for statement for account 10017624 sent message: 188 | 8 | 2 | 4729 | 79 | 79 | 6/7/2021 12:56:12 PM | 115917 | |||||||||||||||||||||||||||||
| 412949 | 5562 | 6/7/2021 12:49:31 PM | 6/7/2021 12:49:51 PM | IVR call: statement | Received call for statement for account 10419597 sent message: 187 | 8 | 2 | 4728 | 79 | 79 | 6/7/2021 12:49:51 PM | 115916 | |||||||||||||||||||||||||||||
| 5561 | 6/7/2021 12:45:24 PM | 3/28/2022 7:25:06 AM | leak credit passed | leak credit passed<br/><b>Journal Number</b>: [838753]<br/><b>Journal Amount</b>: [-R2362.38] | 27 | 3 | 4727 | 17 | 2 | 23 | 1 | 100 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-07T12:44:44.454Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-29T12:30:50.493Z"}] | 1 | 100 | 3/28/2022 7:25:06 AM | 17 | 3 | |||||||||||||||||||||||
| 412933 | 5559 | 6/7/2021 12:44:51 PM | 6/7/2021 12:45:14 PM | IVR call: statement | Received call for statement for account 10346802 sent message: 186 | 8 | 2 | 4725 | 79 | 79 | 6/7/2021 12:45:14 PM | 115915 | |||||||||||||||||||||||||||||
| 5558 | 6/7/2021 12:43:38 PM | 12/1/2021 10:33:31 AM | Incorrect Meter | Consumer reports account is charged for the meter on the neighboring farm. Requested site inspection from WW<br/><b>Journal Amount</b>: [56094.78] | 27 | 3 | 4724 | 74 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-07T12:42:59.497Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-01T10:32:58.743Z"}] | 1 | 112 | 2 | 12/1/2021 10:33:31 AM | 172 | 2 | ||||||||||||||||||||||
| 5556 | 6/7/2021 12:33:09 PM | 1/30/2023 1:56:38 PM | WATER QUERY | WATER QUERY<div><br></div><div>Query resolved on Ref #44502</div> | 27 | 3 | 4723 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-07T12:33:10.990Z"}] | 1 | 67 | 1/30/2023 1:56:37 PM | 3 | 3 | |||||||||||||||||||||||
| 5557 | 6/7/2021 12:30:50 PM | 7/2/2022 10:50:26 AM | WATER QUERY | WATER QUERY<div><br></div><div>-ACCOUNT IN ORDER</div> | 27 | 3 | 4722 | 13 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T12:30:10.373Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T12:32:00.773Z"}] | 1 | 67 | 7/2/2022 10:50:26 AM | 13 | 13 | |||||||||||||||||||||||
| 5555 | 6/7/2021 12:29:04 PM | 11/16/2022 7:41:57 AM | HIGH WATER CONSUMPTION AND NEW METER READINGS | CONSUMER SUBMITTED QUERY FOR HIGH WATER CONSUMPTION, AND THE METER WAS CHANGED LAST WEEK THE READINGS ARE NOT THE SAME.<div><br></div><div><b><u>QRC RESPONSE:</u></b> Based on assessment there is no High consumption, consumption billed on all three meters are in line and meter changes were done accordingly. if there is period specifically worrying for the customer they need to log a new query with more detailed information<br><br></div> | 27 | 3 | 4721 | 5 | 4 | 23 | 1 | 48 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-07T12:29:06.778Z"}] | 1 | 48 | 11/16/2022 7:41:56 AM | 8 | 8 | |||||||||||||||||||||||
| 5553 | 6/7/2021 12:17:05 PM | 5/9/2022 10:06:24 AM | WATER QUERY | WATER QUERY | 27 | 3 | 4720 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T12:16:25.601Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T12:18:23.196Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-03T06:52:29.291Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-03T06:55:29.247Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-03T06:55:40.907Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-03T06:55:49.107Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-01T06:36:29.335Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-19T07:58:00.423Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-19T08:19:46.224Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-04-06T06:34:05.656Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-09T09:30:45.883Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-04-10T09:10:33.477Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-14T10:36:18.995Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-14T10:36:27.383Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-05-09T10:05:39.834Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-05-09T10:06:23.965Z"}] | 1 | 111 | 214 | 5/9/2022 10:06:24 AM | 120164 | 12 | 214 | |||||||||||||||||||||
| 5554 | 6/7/2021 12:16:18 PM | 7/21/2021 12:44:08 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 4 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-06-07T12:16:20.677Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:27:08.892Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:27:21.710Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:44:25.435Z"}] | 1 | 44 | 7/21/2021 12:44:08 PM | 4 | 14 | ||||||||||||||||||||||||
| 412895 | 5552 | 6/7/2021 12:15:10 PM | 6/7/2021 12:15:10 PM | IVR call:$211 | Received call for $902 for account 10282696 | 4719 | 6/7/2021 12:15:10 PM | ||||||||||||||||||||||||||||||||||
| 5551 | 6/7/2021 12:10:16 PM | 6/7/2021 12:11:58 PM | High consumption | Please assess account for high water charges, 2020/06 the consumer was charged R26900+ for water alone! | 30 | 3 | 4718 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-07T12:16:51.101Z"}] | 1 | 67 | 173 | ||||||||||||||||||||||||||
| 5550 | 6/7/2021 12:09:18 PM | 7/2/2022 10:36:43 AM | WATER QUERY | WATER QUERY<div><br></div><div>-indigent subsidies affected query period,account in order </div> | 27 | 3 | 4717 | 8 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T12:08:38.867Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-07T12:11:31.487Z"}] | 1 | 67 | 7/2/2022 10:36:43 AM | 13 | 13 | |||||||||||||||||||||||
| 5549 | 6/7/2021 12:03:30 PM | 4/12/2022 9:39:10 AM | leak credit processed | leak credit processed<br><b>Journal Number</b>: [838683]<div>second journal done leak cr 202008</div><div><br></div><div><b>RESPONSE QRC</b> :Leak Cr, Journal {421978} Authorized.</div> | 27 | 3 | 4716 | 4 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-07T12:02:50.138Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-06T13:48:08.619Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:37:51.010Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:52:00.853Z"}] | 1 | 96 | 230 | 4/12/2022 9:39:10 AM | 4 | 230 | ||||||||||||||||||||||
| 412883 | 5548 | 6/7/2021 11:56:55 AM | 6/7/2021 11:56:57 AM | IVR call: balance | Received call for balance for account 10036229 undefined | 7 | 2 | 4714 | 78 | 78 | 6/7/2021 11:56:57 AM |