Conversations

Total Items: 106116

LatestCall	Customer	CreatedAt	UpdatedAt	Subject	Description	Disposition	ConversationType	Account	AssignedTo	Region	Department	QueryType	SubQueryType	History	Category	Subcategory	UpdatedBy1	ResolvedAt	Thread	ResolvedBy	Updator
413523	5598	6/8/2021 7:28:03 AM	6/8/2021 7:28:04 AM	IVR call: balance	Received call for balance for account 10239288 undefined	7	2	4759				78			78			6/8/2021 7:28:04 AM				Edit \| Details \| Delete
413475	5595	6/8/2021 7:17:56 AM	6/8/2021 7:18:18 AM	IVR call: statement	Received call for statement for account 10072803 sent message: 194	8	2	4758				79			79			6/8/2021 7:18:18 AM	115923			Edit \| Details \| Delete
413471	5595	6/8/2021 7:16:43 AM	6/8/2021 7:16:43 AM	IVR call:$212	Received call for $903 for account 10072803			4758										6/8/2021 7:16:43 AM				Edit \| Details \| Delete
	5594	6/8/2021 7:09:23 AM	8/29/2021 10:17:51 AM	High water consumption	Kindly investigate high water charges raised on this account. <div>Adjustment done </div><br/><b>Journal Number</b>: [095714]	24	3	4757		2	23	1	67	[{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T07:11:40.430Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-29T10:17:13.916Z"}]	1	67					17	Edit \| Details \| Delete
	5590	6/8/2021 7:07:19 AM	3/28/2022 7:10:22 AM	REFUSE AND FIRE DUPLICATION QUERY	REFUSE AND FIRE DUPLICATION QUERY	27	3	4756	11	2	23	4	105	[{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T07:10:16.855Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T07:12:15.279Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T11:47:01.856Z"}]	4	120	4	3/28/2022 7:10:22 AM		11	4	Edit \| Details \| Delete
413441	5593	6/8/2021 7:06:34 AM	6/8/2021 7:07:27 AM	IVR call: statement	Received call for statement for account 10273755 sent message: 193	8	2	4755				79			79			6/8/2021 7:07:27 AM	115922			Edit \| Details \| Delete
413430	5591	6/8/2021 7:01:53 AM	6/8/2021 7:01:54 AM	IVR call: balance	Received call for balance for account 10288042 undefined	7	2	4754				78			78			6/8/2021 7:01:54 AM				Edit \| Details \| Delete
	5589	6/8/2021 6:57:42 AM	4/12/2022 9:47:18 AM	high water consumption	consumer querying high water consumption. kindly investigate and resolve.		3	4753		2	23	1	67	[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-08T07:00:47.709Z"}]	1	67					16	Edit \| Details \| Delete
	5588	6/8/2021 6:52:05 AM	8/8/2021 6:01:37 AM	WATER READINGS	WATER READINGS	10	2	4752			23	77		[{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T06:55:03.202Z"}]	77						18	Edit \| Details \| Delete
413373	5017	6/8/2021 6:45:19 AM	6/8/2021 6:45:21 AM	IVR call: balance	Received call for balance for account 10284186 undefined	7	2	4201				78			78			6/8/2021 6:45:21 AM				Edit \| Details \| Delete
	5587	6/8/2021 6:42:57 AM	6/8/2021 6:42:59 AM				2	4751						[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-08T06:43:00.710Z"}]							20	Edit \| Details \| Delete
	5586	6/8/2021 6:41:36 AM	3/28/2022 7:23:36 AM	water query	Water query - high consumption<br><br><div><b>Referred to Coastal Billing.</b></div><div><b>2020/08 and 2020/09 Readings were change, pending review.</b></div><div><b>Meter possibly stuck or faulty (CE)</b></div>	23	3	4750		2	1	1	67	[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-08T06:41:38.751Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:37:50.719Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:38:36.507Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:40:07.947Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T10:56:49.228Z"}]	1	101	3				3	Edit \| Details \| Delete
	5584	6/8/2021 6:39:00 AM	11/14/2022 1:39:55 PM	WATER QUERY SINCE 2020/02	WATER QUERY SINCE 2020/02<div><br></div><div><b><u>QRC RESPONSE</u></b>: As per report back from water works REF: 793792 customer fixed internal leaks. Customer needs to log new query and submit repairs letter from plumber to assess account for a leak credit rebate.</div><div><br></div><div><br></div>	27	3	4749	5	2	23	1	67	[{"op":"R","uid":"14","un":"asandag","dt":"2021-06-08T06:39:02.256Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-06-08T06:41:10.423Z"}]	1	67		11/14/2022 1:39:55 PM	133495	8	8	Edit \| Details \| Delete
413321	5583	6/8/2021 6:32:17 AM	6/8/2021 6:32:18 AM	IVR call: balance	Received call for balance for account 10016606 undefined	7	2	4748				78			78			6/8/2021 6:32:18 AM				Edit \| Details \| Delete
413320	5582	6/8/2021 6:31:36 AM	6/8/2021 6:32:04 AM	IVR call: statement	Received call for statement for account 10404224 undefined			4747										6/8/2021 6:32:04 AM				Edit \| Details \| Delete
	5581	6/8/2021 6:29:33 AM	7/2/2022 9:02:37 AM	WATER QUERY 6 MONTH POLICY	WATER QUERY 6 MONTH POLICY	27	3	4746	4	4	23	1	67	[{"op":"R","uid":"14","un":"asandag","dt":"2021-06-08T06:29:35.759Z"}]	1	67		7/2/2022 9:02:37 AM	134291	4	4	Edit \| Details \| Delete
413312	5266	6/8/2021 6:25:35 AM	6/8/2021 6:25:36 AM	IVR call: balance	Received call for balance for account 10022863 undefined	7	2	4441				78			78			6/8/2021 6:25:36 AM				Edit \| Details \| Delete
	5580	6/8/2021 6:23:49 AM	5/12/2022 2:04:01 PM	Previous owner	Property was sold in 2014. Please transfer all charges to new owner's account number: <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10385672.</span></span><div><span><span class="" style="width: 128px;"><br></span></span></div><br/><b>Journal Amount</b>: [522138.93]	27	3	4745	75	2	23	6	107	[{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T06:26:14.195Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-12T13:59:32.276Z"}]	6	122	2	5/12/2022 2:04:01 PM		173	2	Edit \| Details \| Delete
413305	5579	6/8/2021 6:21:48 AM	6/8/2021 6:21:50 AM	IVR call: balance	Received call for balance for account 10027074 undefined	7	2	4744				78			78			6/8/2021 6:21:50 AM				Edit \| Details \| Delete
	5578	6/8/2021 6:18:19 AM	6/8/2021 6:18:55 AM	High water consumption	Kindly investigate high water charges raised on this account.		3			2	23	1	67	[{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T06:20:44.728Z"}]	1	67					73	Edit \| Details \| Delete