Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
5586
LatestTicket
CreatedAt
6/8/2021 6:41:36 AM
UpdatedAt
3/28/2022 7:23:36 AM
Subject
water query
Description
Water query - high consumption<br><br><div><b>Referred to Coastal Billing.</b></div><div><b>2020/08 and 2020/09 Readings were change, pending review.</b></div><div><b>Meter possibly stuck or faulty (CE)</b></div>
Priority
Disposition
23
ConversationType
3
Parent
Account
4750
OpenedBy
AssignedTo
Region
2
Department
1
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-08T06:41:38.751Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:37:50.719Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:38:36.507Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:40:07.947Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T10:56:49.228Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
3
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3