Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5610 | 6/8/2021 8:09:27 AM | 3/28/2022 7:07:05 AM | Previous owner | Property was sold in 2019. Transfer all charges to new owner's account no: <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10421029.</span></span><div><span><span class="" style="width: 128px;"><br></span></span></div><br/><b>Journal Number</b>: [071491] | 24 | 3 | 4771 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T08:11:46.765Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-27T13:31:40.630Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:13:58.937Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 413674 | 5609 | 6/8/2021 8:04:49 AM | 6/8/2021 8:04:51 AM | IVR call: balance | Received call for balance for account 10425596 undefined | 7 | 2 | 4770 | 78 | 78 | 6/8/2021 8:04:51 AM | ||||||||||||||||||||||||||||||
| 413669 | 5608 | 6/8/2021 8:04:15 AM | 6/8/2021 8:04:16 AM | IVR call: balance | Received call for balance for account 20152003 undefined | 7 | 2 | 4769 | 78 | 78 | 6/8/2021 8:04:16 AM | ||||||||||||||||||||||||||||||
| 413661 | 5607 | 6/8/2021 8:02:38 AM | 6/8/2021 8:02:39 AM | IVR call: balance | Received call for balance for account 10360645 undefined | 7 | 2 | 2144 | 78 | 78 | 6/8/2021 8:02:39 AM | ||||||||||||||||||||||||||||||
| 413656 | 5607 | 6/8/2021 8:01:39 AM | 6/8/2021 8:01:41 AM | IVR call: balance | Received call for balance for account 10360645 undefined | 7 | 2 | 2144 | 78 | 78 | 6/8/2021 8:01:41 AM | ||||||||||||||||||||||||||||||
| 413653 | 5606 | 6/8/2021 8:00:21 AM | 6/8/2021 8:00:46 AM | IVR call: statement | Received call for statement for account 10367425 sent message: 202 | 8 | 2 | 4768 | 79 | 79 | 6/8/2021 8:00:46 AM | 115931 | |||||||||||||||||||||||||||||
| 413622 | 5174 | 6/8/2021 7:53:45 AM | 6/8/2021 7:54:12 AM | IVR call: statement | Received call for statement for account 10291534 sent message: 201 | 8 | 2 | 4357 | 79 | 79 | 6/8/2021 7:54:12 AM | 115930 | |||||||||||||||||||||||||||||
| 5605 | 6/8/2021 7:50:07 AM | 11/21/2022 7:07:11 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer needs to advise if they had an internal leak fixed and log a new query with the plumbers ,letter/affidavit to assess the account for a leak credit. Query closed due to insufficient query information provided.</div> | 27 | 3 | 4767 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T07:52:26.622Z"}] | 1 | 67 | 11/21/2022 7:07:10 AM | 134315 | 8 | 8 | ||||||||||||||||||||||
| 413593 | 4912 | 6/8/2021 7:47:57 AM | 6/8/2021 7:47:58 AM | IVR call:$213 | Received call for $904 for account 10390047 | 4109 | 6/8/2021 7:47:58 AM | ||||||||||||||||||||||||||||||||||
| 413581 | 4912 | 6/8/2021 7:46:17 AM | 6/8/2021 7:46:34 AM | IVR call: statement | Received call for statement for account 10390047 sent message: 200 | 8 | 2 | 4109 | 79 | 79 | 6/8/2021 7:46:34 AM | 115929 | |||||||||||||||||||||||||||||
| 413578 | 5604 | 6/8/2021 7:46:05 AM | 11/14/2021 8:17:11 AM | IVR call: statement | Received call for statement for account 10291731 sent message: 199 | 8 | 2 | 4766 | 79 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-11-14T08:17:11.570Z"}] | 79 | 11/14/2021 8:17:11 AM | 115928 | 18 | |||||||||||||||||||||||||||
| 413571 | 5604 | 6/8/2021 7:44:26 AM | 6/8/2021 7:44:49 AM | IVR call: statement | Received call for statement for account 10291731 sent message: 198 | 8 | 2 | 4766 | 79 | 79 | 6/8/2021 7:44:49 AM | 115927 | |||||||||||||||||||||||||||||
| 5603 | 6/8/2021 7:41:14 AM | 3/28/2022 7:08:29 AM | REFUSE DUPLICATION QUERY | REFUSE DUPLICATION QUERY<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 4765 | 6 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T07:42:46.796Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T07:44:16.173Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T09:06:15.479Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-23T09:30:08.632Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T11:48:32.583Z"}] | 4 | 119 | 214 | 3/28/2022 7:08:29 AM | 6 | 214 | ||||||||||||||||||||||
| 5596 | 6/8/2021 7:38:57 AM | 2/11/2022 10:07:19 AM | Reverse charge | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Reverse refuse charge.</span><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="38" style="height:28.8pt"> <td height="38" class="xl65" width="338" style="height:28.8pt;width:253pt">SEND TO ETHEL TO CHECK IF THE REFUSE IS COLLECTED.<br><br>REVERSED REFUSE - VACANT LAND</td></tr></tbody></table><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><table border="0" cellpadding="0" cellspacing="0" width="76" style="border-collapse: collapse;width:57pt"><tbody><tr height="38" style="height:28.8pt"> <td height="38" class="xl65" align="right" width="76" style="height:28.8pt; width:57pt"><br></td></tr></tbody></table></div></div><br/><b>Journal Number</b>: [127 913] | 24 | 3 | 4764 | 2 | 23 | 4 | 55 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-08T07:41:26.400Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-08T12:58:33.613Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T11:28:43.570Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-02-11T10:06:29.183Z"}] | 4 | 50 | 5 | 5 | |||||||||||||||||||||||||
| 5600 | 6/8/2021 7:35:13 AM | 11/13/2022 1:13:45 PM | WATER QUERY | WATER QUERY<div><br></div><div><b><u>QRC RESPONSE</u></b>: High Consumption Reported and report back from water works found internal leak. Customer needs to provide the department with plumbing invoice/affidavit if the internal leaks has been repaired to assess the account for a leak credit rebate. Query closed and customer needs to log a new query and attach supporting plumbing documents.</div><div><br></div><div><br></div> | 27 | 3 | 4763 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T07:36:45.668Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T07:38:05.673Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T09:38:58.709Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-08T12:41:30.744Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-13T13:10:29.553Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-13T13:13:56.024Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-13T13:14:11.410Z"}] | 1 | 67 | 11/13/2022 1:13:45 PM | 8 | 8 | |||||||||||||||||||||||
| 413546 | 5602 | 6/8/2021 7:34:57 AM | 6/8/2021 7:35:20 AM | IVR call: statement | Received call for statement for account 10014550 sent message: 197 | 8 | 2 | 4762 | 79 | 79 | 6/8/2021 7:35:20 AM | 115926 | |||||||||||||||||||||||||||||
| 413543 | 5599 | 6/8/2021 7:34:04 AM | 6/8/2021 7:34:35 AM | IVR call: statement | Received call for statement for account 10405287 sent message: 196 | 8 | 2 | 4761 | 79 | 79 | 6/8/2021 7:34:35 AM | 115925 | |||||||||||||||||||||||||||||
| 5601 | 6/8/2021 7:34:00 AM | 3/28/2022 7:07:05 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T07:36:20.517Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 413531 | 5599 | 6/8/2021 7:32:55 AM | 6/8/2021 7:33:20 AM | IVR call: statement | Received call for statement for account 10405287 sent message: 195 | 8 | 2 | 4761 | 79 | 79 | 6/8/2021 7:33:20 AM | 115924 | |||||||||||||||||||||||||||||
| 5597 | 6/8/2021 7:28:25 AM | 7/2/2022 10:23:29 AM | electricity refund | consumer requests refund / transfer of money paid into previous owner account into his own account. he was informed that his account was blocked due to arrear balance on the previous owner account. there was however a fault at the electricity pole that required repairs. kindly assist with the matter. | 3 | 4760 | 2 | 23 | 2 | 66 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-08T07:27:44.734Z"}] | 2 | 66 | 134334 | 16 |