Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 414240 | 5659 | 6/8/2021 11:46:28 AM | 3/28/2022 6:35:04 AM | IVR call: statement | Customer charged on two meters whereas his is byfc8120 not <span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);">C-WKF3480 as a result being double charged on water </span><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);"><br></span></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);">Account does not qualify for a six months policy</span></div> | 27 | 3 | 4815 | 5 | 2 | 23 | 1 | 98 | [{"op":"R","uid":"30","un":"thembekilem","dt":"2021-08-05T09:06:45.374Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:20:10.035Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-12T06:36:39.035Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-12T07:09:54.445Z"}] | 1 | 101 | 15 | 3/28/2022 6:35:04 AM | 115940 | 5 | 15 | ||||||||||||||||||||
| 414238 | 5658 | 6/8/2021 11:45:44 AM | 6/8/2021 11:45:46 AM | IVR call: balance | Received call for balance for account 10017946 undefined | 7 | 2 | 4814 | 78 | 78 | 6/8/2021 11:45:46 AM | ||||||||||||||||||||||||||||||
| 414235 | 5658 | 6/8/2021 11:44:22 AM | 6/8/2021 11:44:25 AM | IVR call: balance | Received call for balance for account 10017946 undefined | 7 | 2 | 4814 | 78 | 78 | 6/8/2021 11:44:25 AM | ||||||||||||||||||||||||||||||
| 414229 | 5657 | 6/8/2021 11:36:38 AM | 6/8/2021 11:37:12 AM | IVR call: statement | Received call for statement for account 10421574 sent message: 210 | 8 | 2 | 4813 | 79 | 79 | 6/8/2021 11:37:12 AM | 115939 | |||||||||||||||||||||||||||||
| 414220 | 5657 | 6/8/2021 11:31:24 AM | 6/8/2021 11:31:26 AM | IVR call: balance | Received call for balance for account 10421574 undefined | 7 | 2 | 4813 | 78 | 78 | 6/8/2021 11:31:26 AM | ||||||||||||||||||||||||||||||
| 414179 | 5291 | 6/8/2021 11:12:20 AM | 6/8/2021 11:12:57 AM | IVR call: statement | Received call for statement for account 10373779 sent message: 209 | 8 | 2 | 4465 | 79 | 79 | 6/8/2021 11:12:57 AM | 115938 | |||||||||||||||||||||||||||||
| 414168 | 5656 | 6/8/2021 11:05:34 AM | 6/8/2021 11:05:36 AM | IVR call: balance | Received call for balance for account 10172586 undefined | 7 | 2 | 4812 | 78 | 78 | 6/8/2021 11:05:36 AM | ||||||||||||||||||||||||||||||
| 414163 | 5656 | 6/8/2021 11:04:13 AM | 6/8/2021 11:04:14 AM | IVR call: balance | Received call for balance for account 10172586 undefined | 7 | 2 | 4812 | 78 | 78 | 6/8/2021 11:04:14 AM | ||||||||||||||||||||||||||||||
| 414164 | 5655 | 6/8/2021 11:04:11 AM | 6/8/2021 11:04:12 AM | IVR call: balance | Received call for balance for account 10237379 undefined | 7 | 2 | 4811 | 78 | 78 | 6/8/2021 11:04:12 AM | ||||||||||||||||||||||||||||||
| 414161 | 5655 | 6/8/2021 11:03:20 AM | 6/8/2021 11:03:22 AM | IVR call: balance | Received call for balance for account 10237379 undefined | 7 | 2 | 4811 | 78 | 78 | 6/8/2021 11:03:22 AM | ||||||||||||||||||||||||||||||
| 414154 | 5654 | 6/8/2021 11:01:28 AM | 6/8/2021 11:01:28 AM | IVR call:$217 | Received call for $908 for account 10063268 | 4810 | 6/8/2021 11:01:28 AM | ||||||||||||||||||||||||||||||||||
| 414153 | 4596 | 6/8/2021 11:00:54 AM | 6/8/2021 11:01:42 AM | IVR call: statement | Received call for statement for account 10396698 sent message: 208 | 8 | 2 | 3909 | 79 | 79 | 6/8/2021 11:01:42 AM | 115937 | |||||||||||||||||||||||||||||
| 5653 | 6/8/2021 10:52:16 AM | 2/6/2022 9:23:39 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>Consumer account credited with R166 942.87. Account in order.14/08/2021</div><div><br></div><div>Query resolved.</div> | 27 | 3 | 4809 | 8 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T10:53:53.703Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:22:38.649Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:23:35.692Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-06T09:22:35.487Z"}] | 1 | 67 | 2/6/2022 9:23:39 AM | 8 | 214 | |||||||||||||||||||||||
| 414140 | 5652 | 6/8/2021 10:52:07 AM | 6/8/2021 10:52:08 AM | IVR call: balance | Received call for balance for account 10243577 undefined | 7 | 2 | 4808 | 78 | 78 | 6/8/2021 10:52:08 AM | ||||||||||||||||||||||||||||||
| 414138 | 5652 | 6/8/2021 10:51:04 AM | 6/8/2021 10:51:05 AM | IVR call: balance | Received call for balance for account 10243577 undefined | 7 | 2 | 4808 | 78 | 78 | 6/8/2021 10:51:05 AM | ||||||||||||||||||||||||||||||
| 414132 | 5651 | 6/8/2021 10:47:31 AM | 6/8/2021 10:48:34 AM | IVR call: statement | Received call for statement for account 10198489 sent message: 207 | 8 | 2 | 4807 | 79 | 79 | 6/8/2021 10:48:34 AM | 115936 | |||||||||||||||||||||||||||||
| 414122 | 5650 | 6/8/2021 10:38:42 AM | 6/8/2021 10:38:44 AM | IVR call: balance | Received call for balance for account 10018141 undefined | 7 | 2 | 4806 | 78 | 78 | 6/8/2021 10:38:44 AM | ||||||||||||||||||||||||||||||
| 5649 | 6/8/2021 10:28:18 AM | 6/8/2021 10:28:20 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-08T10:30:03.286Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 5645 | 6/8/2021 10:28:12 AM | 6/8/2021 10:28:14 AM | 2 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-08T10:27:32.038Z"}] | 176 | ||||||||||||||||||||||||||||||||||||
| 5649 | 6/8/2021 10:28:02 AM | 6/8/2021 10:28:04 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-08T10:29:46.834Z"}] | 20 |