Details

Conversation

EscalationLevel
LatestCall
414240
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
5659
LatestTicket
CreatedAt
6/8/2021 11:46:28 AM
UpdatedAt
3/28/2022 6:35:04 AM
Subject
IVR call: statement
Description
Customer charged on two meters whereas his is byfc8120 not&nbsp;<span style="font-family: &quot;Courier New&quot;, Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);">C-WKF3480 as a result being double charged on water </span><div><span style="font-family: &quot;Courier New&quot;, Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);"><br></span></div><div><span style="font-family: &quot;Courier New&quot;, Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);">Account does not qualify for a six months policy</span></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
4815
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
98
Escalation
EscalationCron
History
[{"op":"R","uid":"30","un":"thembekilem","dt":"2021-08-05T09:06:45.374Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:20:10.035Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-12T06:36:39.035Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-12T07:09:54.445Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
15
ResolvedAt
3/28/2022 6:35:04 AM
Thread
115940
ResolvedBy
5
WasCreatedByCustomer
HasIvrcall
Creator
Updator
15