Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
5653
LatestTicket
CreatedAt
6/8/2021 10:52:16 AM
UpdatedAt
2/6/2022 9:23:39 AM
Subject
High water consumption
Description
Kindly investigate high water charges raised on this account. <div>Consumer account credited with R166 942.87. Account in order.14/08/2021</div><div><br></div><div>Query resolved.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
4809
OpenedBy
AssignedTo
8
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T10:53:53.703Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:22:38.649Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:23:35.692Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-06T09:22:35.487Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
2/6/2022 9:23:39 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
214