Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
415070 5709 6/9/2021 7:40:12 AM 6/9/2021 7:40:34 AM IVR call: statement Received call for statement for account 10022228 sent message: 216 8 2 4864 79 79 6/9/2021 7:40:34 AM 115945
415067 5709 6/9/2021 7:38:45 AM 6/9/2021 7:38:46 AM IVR call: balance Received call for balance for account 10022228 undefined 7 2 4864 78 78 6/9/2021 7:38:46 AM
5708 6/9/2021 7:35:18 AM 3/28/2022 7:10:22 AM TRANSFER OF OWNERSHIP QUERY TRANSFER OF OWNERSHIP QUERY 3 4863 4 23 6 107 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T07:34:37.042Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-07T07:41:48.572Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-07T08:00:22.702Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:46:08.321Z"}] 6 107 172
415061 5707 6/9/2021 7:33:22 AM 6/9/2021 7:33:23 AM IVR call: balance Received call for balance for account 10381706 undefined 7 2 4862 78 78 6/9/2021 7:33:23 AM
415060 5706 6/9/2021 7:32:36 AM 6/9/2021 7:32:58 AM IVR call: statement Received call for statement for account 10218178 sent message: 215 8 2 4861 79 79 6/9/2021 7:32:58 AM 115944
5705 6/9/2021 7:27:47 AM 9/30/2021 1:21:45 PM LATE TRMINATION QUERY <u>LATE TERMINATION QUERY</u>:<br><b>Journal Number</b>: [095263]<div><b>Response From QRC</b></div><div>Query Resolved.</div> 24 3 4860 4 23 6 107 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T07:27:06.014Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-24T11:56:07.035Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:36:57.918Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T13:17:25.677Z"}] 6 122 230
415022 5704 6/9/2021 7:22:55 AM 6/9/2021 7:22:57 AM IVR call: balance Received call for balance for account 10411151 undefined 7 2 4859 78 78 6/9/2021 7:22:57 AM
415015 5704 6/9/2021 7:21:13 AM 6/9/2021 7:21:14 AM IVR call: balance Received call for balance for account 10411151 undefined 7 2 4859 78 78 6/9/2021 7:21:14 AM
414998 5703 6/9/2021 7:17:28 AM 6/9/2021 7:17:29 AM IVR call: balance Received call for balance for account 10198278 undefined 7 2 4858 78 78 6/9/2021 7:17:29 AM
5702 6/9/2021 7:03:32 AM 2/13/2022 10:20:22 AM 6 months policy processed. 6 months policy processed.<br/><b>Journal Number</b>: [839609] 27 3 4857 8 2 23 1 95 [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-09T07:04:50.541Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:17:24.484Z"}] 1 95 214 2/13/2022 10:20:22 AM 8 214
860 6/9/2021 6:51:42 AM 6/9/2021 6:53:03 AM water six months policy applied<br/><b>Journal Amount</b>: [2895.69] 27 3 1076 10 2 23 1 95 [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-09T06:51:01.361Z"}] 1 95 6/9/2021 6:53:03 AM 10 12
5701 6/9/2021 6:48:25 AM 4/12/2022 9:47:18 AM LATE TERMINATION <span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Reverse all charges from 2015/07 raised on acc: 10198355 as property was sold 2014/09</span><br><b>Journal Number</b>: [511836]<br><b>Journal Amount</b>: [-R9,786.29]<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table><div><br></div><div><br></div></div> 27 3 4855 10 2 23 6 59 [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-09T06:47:44.308Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-09T06:48:35.220Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-13T06:48:17.142Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-16T10:59:18.371Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:21:32.132Z"}] 6 59 4/12/2022 9:47:18 AM 10 214
5700 6/9/2021 6:45:14 AM 6/9/2021 6:45:15 AM 2 [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-06-09T06:45:15.614Z"}] 28
5700 6/9/2021 6:44:40 AM 6/9/2021 6:44:42 AM 1 [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-06-09T06:44:41.860Z"}] 28
414880 5699 6/9/2021 6:43:28 AM 6/9/2021 6:43:29 AM IVR call: balance Received call for balance for account 10358579 undefined 7 2 4853 78 78 6/9/2021 6:43:29 AM
414866 5698 6/9/2021 6:38:42 AM 6/9/2021 6:38:44 AM IVR call: balance Received call for balance for account 10405760 undefined 7 2 4852 78 78 6/9/2021 6:38:44 AM
414833 5697 6/9/2021 6:26:59 AM 6/9/2021 6:27:01 AM IVR call: balance Received call for balance for account 10381081 undefined 7 2 4851 78 78 6/9/2021 6:27:01 AM
414828 5696 6/9/2021 6:23:14 AM 6/9/2021 6:23:16 AM IVR call: balance Received call for balance for account 10073212 undefined 7 2 4850 78 78 6/9/2021 6:23:16 AM
414800 5695 6/9/2021 6:10:29 AM 6/9/2021 6:10:30 AM IVR call: balance Received call for balance for account 10011557 undefined 7 2 4849 78 78 6/9/2021 6:10:30 AM
414801 5694 6/9/2021 6:10:28 AM 1/17/2022 11:15:09 AM IVR call: balance Received call for balance for account 10403842 undefined 7 2 4848 78 [{"op":"R","uid":"214","un":"nandiphan","dt":"2022-01-11T06:29:20.619Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2022-01-12T11:31:31.267Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2022-01-17T11:13:15.226Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2022-01-17T11:13:57.428Z"}] 78 1/17/2022 11:15:09 AM 214