Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
5803 6/9/2021 2:15:50 PM 11/20/2022 10:39:30 AM High water consumption Kindly investigate high water charges raised on this account.<div><br></div><div>&nbsp;2022.06.02 send to billing for meter investigation</div><div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired 2020-date, water charges are affected by the punitive rate. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done and repair letter/affidavit needs to be submitted for leak credit assessment. Query Closed</div> 27 3 4949 5 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T14:15:09.283Z"}] 1 67 11/20/2022 10:39:30 AM 139897 8 8
415887 5802 6/9/2021 1:59:16 PM 6/9/2021 1:59:44 PM IVR call: statement Received call for statement for account 10008934 sent message: 227 8 2 4948 79 79 6/9/2021 1:59:44 PM 115956
5801 6/9/2021 1:43:16 PM 4/12/2022 9:47:18 AM High water consumption Kindly investigate high water charges raised on this account.&nbsp; 3 4947 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T13:42:35.109Z"}] 1 67 73
415861 5800 6/9/2021 1:41:23 PM 6/9/2021 1:41:25 PM IVR call: balance Received call for balance for account 10370562 undefined 7 2 4946 78 78 6/9/2021 1:41:25 PM
415857 5794 6/9/2021 1:39:40 PM 6/9/2021 1:39:42 PM IVR call: balance Received call for balance for account 10414423 undefined 7 2 4942 78 78 6/9/2021 1:39:42 PM
415843 5690 6/9/2021 1:36:48 PM 6/9/2021 1:36:50 PM IVR call: balance Received call for balance for account 10267989 undefined 7 2 4844 78 78 6/9/2021 1:36:50 PM
415826 5798 6/9/2021 1:22:19 PM 6/9/2021 1:22:20 PM IVR call: balance Received call for balance for account 10006609 undefined 7 2 4945 78 78 6/9/2021 1:22:20 PM
415816 5798 6/9/2021 1:21:11 PM 6/9/2021 1:21:15 PM IVR call: balance Received call for balance for account 10006609 undefined 7 2 4945 78 78 6/9/2021 1:21:15 PM
415804 5798 6/9/2021 1:18:34 PM 6/9/2021 1:18:35 PM IVR call: balance Received call for balance for account 10006609 undefined 7 2 4945 78 78 6/9/2021 1:18:35 PM
415802 5798 6/9/2021 1:17:42 PM 6/9/2021 1:17:42 PM IVR call: balance Received call for balance for account 10006609 undefined 7 2 4945 78 78 6/9/2021 1:17:42 PM
415797 5798 6/9/2021 1:16:30 PM 6/9/2021 1:16:32 PM IVR call: balance Received call for balance for account 10006609 undefined 7 2 4945 78 78 6/9/2021 1:16:32 PM
415782 5794 6/9/2021 1:10:56 PM 6/9/2021 1:10:57 PM IVR call: balance Received call for balance for account 10414423 undefined 7 2 4942 78 78 6/9/2021 1:10:57 PM
415740 5796 6/9/2021 12:58:12 PM 6/9/2021 12:58:38 PM IVR call: statement Received call for statement for account 10370189 sent message: 226 8 2 4944 79 79 6/9/2021 12:58:38 PM 115955
5795 6/9/2021 12:57:43 PM 7/2/2022 1:01:04 PM High water consumption Kindly investigate high water charges raised on this account.<div>2022.06.02&nbsp; METER REPORT&nbsp; AFTER SMART METER THE READING WERE H/C&nbsp;</div> 30 3 4943 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T12:57:03.090Z"}] 1 67 4
415730 5794 6/9/2021 12:54:24 PM 6/9/2021 12:54:25 PM IVR call: balance Received call for balance for account 10414423 undefined 7 2 4942 78 78 6/9/2021 12:54:25 PM
5793 6/9/2021 12:51:13 PM 7/2/2022 1:27:54 PM High water consumption Kindly investigate high water charges raised on this account.<div>2022.06.02&nbsp; &nbsp;the report from w.w say the was leak in from 2020.12 .if it was fixed submit&nbsp; the plumbers letter</div> 30 3 4941 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T12:50:32.730Z"}] 1 67 4
415714 5792 6/9/2021 12:41:01 PM 6/9/2021 12:41:20 PM IVR call: statement Received call for statement for account 10240834 sent message: 225 8 2 51 79 79 6/9/2021 12:41:20 PM 115954
5791 6/9/2021 12:26:21 PM 11/21/2022 6:45:37 AM High water consumption Kindly investigate high water charges raised on this account.&nbsp;<div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer needs to advise if they had any internal leaks repaired and if they did log a new query by attaching the repair letter/affidavit. Consumption is too high to process a possible six months policy based on assessment.</div> 27 3 4940 5 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T12:25:40.223Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-11T19:45:04.002Z"}] 1 67 11/21/2022 6:45:37 AM 139942 8 8
5790 6/9/2021 12:20:16 PM 10/27/2022 10:45:00 AM High water consumption Kindly investigate high water charges raised on this account.&nbsp;<div><br></div><div>Meter Inspection requested by Waterworks 26.06.2022</div><div>2022.06.02&nbsp;SEND TO BILLING FOR INVESTIGATION .PLEASE ASSIST WITH THE WATER METER PICTURE ON SITE</div> 30 3 4939 4 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T12:19:35.180Z"}] 1 67 134360 8
415655 5673 6/9/2021 12:04:57 PM 6/9/2021 12:04:59 PM IVR call: balance Received call for balance for account 10275320 undefined 7 2 4829 78 78 6/9/2021 12:04:59 PM