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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
5791
LatestTicket
CreatedAt
6/9/2021 12:26:21 PM
UpdatedAt
11/21/2022 6:45:37 AM
Subject
High water consumption
Description
Kindly investigate high water charges raised on this account.&nbsp;<div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer needs to advise if they had any internal leaks repaired and if they did log a new query by attaching the repair letter/affidavit. Consumption is too high to process a possible six months policy based on assessment.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
4940
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T12:25:40.223Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-11T19:45:04.002Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/21/2022 6:45:37 AM
Thread
139942
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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