Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
5857 6/10/2021 10:13:03 AM 7/3/2022 8:27:57 AM Six Months Policy consumer querying high water consumption. kindly investigate and resolve. 30 3 5000 2 23 1 67 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T10:13:05.591Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-05-05T08:20:57.984Z"}] 1 101 17
5856 6/10/2021 10:05:30 AM 6/18/2022 7:59:19 AM high water consumption consumer submitted reading and would like update thereof.&nbsp;<div><br></div><div>-readings up to date&nbsp;</div> 27 3 4999 11 2 23 1 48 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T10:05:32.604Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-03-17T07:02:50.621Z"}] 1 48 6/18/2022 7:59:18 AM 13 13
5853 6/10/2021 10:01:57 AM 3/28/2022 7:23:36 AM NO WATER CHARGE IN THIS ACCOUNT NO WATER CHARGE IN THIS ACCOUNT 3 4998 2 23 1 97 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-10T10:01:21.194Z"}] 1 97 18
416736 5855 6/10/2021 9:50:30 AM 6/10/2021 9:50:31 AM IVR call: balance Received call for balance for account 10006163 undefined 7 2 752 78 78 6/10/2021 9:50:31 AM
416724 5834 6/10/2021 9:43:10 AM 6/10/2021 9:43:27 AM IVR call: statement Received call for statement for account 10366523 sent message: 247 8 2 4979 79 79 6/10/2021 9:43:27 AM 115976
416719 5834 6/10/2021 9:40:49 AM 6/10/2021 9:41:05 AM IVR call: statement Received call for statement for account 10366523 sent message: 246 8 2 4979 79 79 6/10/2021 9:41:05 AM 115975
416697 5834 6/10/2021 9:34:31 AM 6/10/2021 9:34:46 AM IVR call: statement Received call for statement for account 10366523 sent message: 245 8 2 4979 79 79 6/10/2021 9:34:46 AM 115974
416694 5851 6/10/2021 9:33:36 AM 6/10/2021 9:33:37 AM IVR call: balance Received call for balance for account 10037889 undefined 7 2 4996 78 78 6/10/2021 9:33:37 AM
416683 5851 6/10/2021 9:32:31 AM 6/10/2021 9:32:31 AM IVR call:$227 Received call for $918 for account 10037889 4996 6/10/2021 9:32:31 AM
416677 5851 6/10/2021 9:29:39 AM 6/10/2021 9:29:39 AM IVR call:$226 Received call for $917 for account 10037889 4996 6/10/2021 9:29:39 AM
5852 6/10/2021 9:29:04 AM 7/3/2022 7:41:04 AM water query high water consumption and the current readings 0177.<div>Account had w/off<br></div> 27 3 4997 11 4 23 1 67 [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-10T09:28:23.430Z"}] 1 67 7/3/2022 7:41:03 AM 17 17
416664 5834 6/10/2021 9:26:38 AM 6/10/2021 9:26:54 AM IVR call: statement Received call for statement for account 10366523 sent message: 244 8 2 4979 79 79 6/10/2021 9:26:54 AM 115973
5849 6/10/2021 9:25:09 AM 11/20/2022 7:48:09 AM leak at meter on bcm side leak stated at 2020/09<div>bcm repaired leak feb 2021</div><div><br></div><div><b><u>QRC RESPONSE</u></b>: There is no record on leak repairs done by BCM 2021/2022 period on water works. Operation dated 2021/05/13 smart meter replacement was done. Consumption was affected by the punitive rate if any internal leaks were repaired 2021/2022 period a new query needs to be logged and repair letter/affidavit attached. If the customer has reference number for repairs done Feb 2021 contact the call center with the reference number and query will be re-opened.</div> 27 3 4994 5 3 23 1 100 [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-06-10T09:24:27.269Z"}] 1 100 11/20/2022 7:48:09 AM 139818 8 8
416661 5851 6/10/2021 9:24:49 AM 6/10/2021 9:24:50 AM IVR call:$225 Received call for $916 for account 10037889 4996 6/10/2021 9:24:50 AM
416660 5850 6/10/2021 9:24:33 AM 6/10/2021 9:25:01 AM IVR call: statement Received call for statement for account 10241246 sent message: 243 8 2 4995 79 79 6/10/2021 9:25:01 AM 115972
5847 6/10/2021 9:10:29 AM 11/17/2022 1:38:05 PM water query high water consumption on 20201024 account<div><br></div><div><b><u>QRC RESPONSE: </u></b>Customer was affected by punitive tariff, consumption exceeded water restriction of 20kl, customer needs to advise if they had any leaks repaired and og a new query with plumbers invoice/affidavit.</div> 27 3 4993 5 2 23 1 67 [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-10T09:10:31.509Z"}] 1 67 11/17/2022 1:38:04 PM 8 8
5848 6/10/2021 9:09:06 AM 8/8/2021 6:01:37 AM leak credit processed for 202001-202010 av 20kl leak credit processed for 202001-202010 av 20kl<br/><b>Journal Number</b>: [840511]<br/><b>Journal Amount</b>: [-R10,711.12] 27 3 4992 8 2 23 1 96 [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-10T09:08:24.305Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T07:48:13.674Z"}] 1 96 8/8/2021 6:01:37 AM 8 3
416632 5846 6/10/2021 9:05:33 AM 6/10/2021 9:05:35 AM IVR call: balance Received call for balance for account 10015606 undefined 7 2 4990 78 78 6/10/2021 9:05:35 AM
416623 5845 6/10/2021 9:00:21 AM 6/10/2021 9:01:22 AM IVR call: statement Received call for statement for account 10354123 sent message: 242 8 2 4989 79 79 6/10/2021 9:01:22 AM 115971
5844 6/10/2021 8:59:16 AM 6/10/2021 8:59:16 AM 2 4991