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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
5847
LatestTicket
CreatedAt
6/10/2021 9:10:29 AM
UpdatedAt
11/17/2022 1:38:05 PM
Subject
water query
Description
high water consumption on 20201024 account<div><br></div><div><b><u>QRC RESPONSE: </u></b>Customer was affected by punitive tariff, consumption exceeded water restriction of 20kl, customer needs to advise if they had any leaks repaired and og a new query with plumbers invoice/affidavit.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
4993
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-10T09:10:31.509Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/17/2022 1:38:04 PM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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