Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5932 | 6/11/2021 8:21:08 AM | 8/8/2021 6:01:37 AM | late termination query | consumer sold property and is awaiting refund from account. kindly investigate and resolve.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></div> | 27 | 3 | 5072 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T08:21:10.304Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:54:12.900Z"}] | 6 | 107 | 8/8/2021 6:01:37 AM | 8 | 214 | |||||||||||||||||||||||
| 5934 | 6/11/2021 8:19:55 AM | 3/28/2022 7:25:06 AM | leak from 2017 | journal processed on 11/06/2021<br/><b>Journal Number</b>: [841046]<br/><b>Journal Amount</b>: [131151.95] | 27 | 3 | 5071 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-11T08:19:13.352Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T10:24:02.851Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-14T06:41:00.402Z"}] | 1 | 96 | 3/28/2022 7:25:06 AM | 17 | 2 | |||||||||||||||||||||||
| 417789 | 5933 | 6/11/2021 8:17:04 AM | 6/11/2021 8:17:24 AM | IVR call: statement | Received call for statement for account 10392049 sent message: 266 | 8 | 2 | 5070 | 79 | 79 | 6/11/2021 8:17:24 AM | 115995 | |||||||||||||||||||||||||||||
| 417782 | 5933 | 6/11/2021 8:15:18 AM | 6/11/2021 8:15:19 AM | IVR call: balance | Received call for balance for account 10392049 undefined | 7 | 2 | 5070 | 78 | 78 | 6/11/2021 8:15:19 AM | ||||||||||||||||||||||||||||||
| 417776 | 5931 | 6/11/2021 8:13:37 AM | 6/11/2021 8:14:05 AM | IVR call: statement | Received call for statement for account 10425486 sent message: 265 | 8 | 2 | 5069 | 79 | 79 | 6/11/2021 8:14:05 AM | 115994 | |||||||||||||||||||||||||||||
| 417777 | 5379 | 6/11/2021 8:12:35 AM | 6/11/2021 8:12:58 AM | IVR call: statement | Received call for statement for account 10026112 sent message: 264 | 8 | 2 | 4546 | 79 | 79 | 6/11/2021 8:12:58 AM | 115993 | |||||||||||||||||||||||||||||
| 417770 | 5379 | 6/11/2021 8:11:28 AM | 6/11/2021 8:11:33 AM | IVR call: balance | Received call for balance for account 10026112 undefined | 7 | 2 | 4546 | 78 | 78 | 6/11/2021 8:11:33 AM | ||||||||||||||||||||||||||||||
| 5930 | 6/11/2021 8:09:32 AM | 11/13/2022 10:59:07 AM | Reconnection fee | Reconnection fees need to be reversed<div><br></div><div><b><u>QRC RESPONSE: </u></b>Reconnection fees is raised in line with credit control policy related to debt collection, consumer needs to visit debt control office for further consultation. Query closed.</div> | 27 | 3 | 5068 | 5 | 2 | 23 | 9 | 70 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T08:12:19.968Z"}] | 9 | 70 | 11/13/2022 10:59:07 AM | 8 | 8 | |||||||||||||||||||||||
| 5930 | 6/11/2021 8:08:26 AM | 6/11/2021 8:08:28 AM | 2 | 5068 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T08:11:14.058Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 5929 | 6/11/2021 8:07:32 AM | 3/28/2022 6:35:04 AM | Water query | Water query - high consumption | 3 | 5067 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T08:10:19.985Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 5928 | 6/11/2021 8:05:43 AM | 6/11/2021 8:05:45 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T08:08:31.489Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 417740 | 5927 | 6/11/2021 8:01:13 AM | 6/11/2021 8:01:35 AM | IVR call: statement | Received call for statement for account 10358685 sent message: 263 | 8 | 2 | 5065 | 79 | 79 | 6/11/2021 8:01:35 AM | 115992 | |||||||||||||||||||||||||||||
| 5926 | 6/11/2021 7:59:40 AM | 3/28/2022 7:07:05 AM | Electricity query | Electricity query | 27 | 3 | 5064 | 15 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T08:02:27.737Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T09:50:48.259Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T08:24:06.162Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T08:24:21.172Z"}] | 2 | 44 | 3/28/2022 7:07:05 AM | 15 | 12 | |||||||||||||||||||||||
| 5925 | 6/11/2021 7:57:40 AM | 6/11/2021 7:57:42 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T08:00:27.502Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 5925 | 6/11/2021 7:57:23 AM | 6/11/2021 7:57:25 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T08:00:10.522Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 5923 | 6/11/2021 7:55:29 AM | 10/27/2021 11:03:43 AM | Refuse | Refuse - should not charge<br/><b>Journal Amount</b>: [429868] | 25 | 3 | 5062 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T07:58:16.290Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-08T08:42:09.949Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-11T09:48:49.827Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-11T11:13:13.485Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-27T10:58:18.917Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-27T11:02:40.245Z"}] | 4 | 120 | 10/27/2021 11:03:43 AM | 173 | 4 | |||||||||||||||||||||||
| 417718 | 5922 | 6/11/2021 7:54:38 AM | 6/11/2021 7:55:09 AM | IVR call: statement | Received call for statement for account 10070503 sent message: 262 | 8 | 2 | 5061 | 79 | 79 | 6/11/2021 7:55:09 AM | 115991 | |||||||||||||||||||||||||||||
| 5921 | 6/11/2021 7:53:32 AM | 7/3/2022 10:48:19 AM | water | high water consumption between January and march 2021<div>W/Off<br></div> | 27 | 3 | 5060 | 74 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-11T07:53:34.648Z"}] | 1 | 67 | 7/3/2022 10:48:19 AM | 17 | 17 | |||||||||||||||||||||||
| 417692 | 5914 | 6/11/2021 7:43:10 AM | 6/11/2021 7:43:11 AM | IVR call: balance | Received call for balance for account 10351555 undefined | 7 | 2 | 5054 | 78 | 78 | 6/11/2021 7:43:11 AM | ||||||||||||||||||||||||||||||
| 417688 | 5920 | 6/11/2021 7:42:42 AM | 6/11/2021 7:42:44 AM | IVR call: balance | Received call for balance for account 10273818 undefined | 7 | 2 | 2473 | 78 | 78 | 6/11/2021 7:42:44 AM |