Conversations

Total Items: 106116

LatestCall	Customer	CreatedAt	UpdatedAt	Subject	Description	Disposition	ConversationType	Account	OpenedBy	AssignedTo	Region	Department	Category	Subcategory	ResolvedAt	ResolvedBy	Creator	Updator
	11907	2/22/2023 6:53:27 AM	2/22/2023 6:53:29 AM	Electricity blocked	I cannot buy electricity it is blocked I made a payment last week of R1100 I am not working and I am waiting for my late mother's Estate to be finalized. The property is still on her name.	23	3	10671		5	2	23	9	123			276		Edit \| Details \| Delete
	39816	2/22/2023 6:46:37 AM	2/22/2023 6:46:40 AM	SEWER	CONSUMER IS SAYING THAT WE ARE CHARGING HIM TWO PANS ISTEAD OF ONE PLEASE INVWSTIGE HOW MANY PANS ARE THERE	6	3	31077	114	5	2	23	93	56			201		Edit \| Details \| Delete
1072617	39817	2/22/2023 6:45:49 AM	2/22/2023 6:45:50 AM	IVR call: balance	Received call for balance for account 10441119 undefined	7	2	28408					78						Edit \| Details \| Delete
	39815	2/22/2023 6:41:10 AM	2/22/2023 6:41:13 AM	2 water meters	please close old meter charging interims.	6	3	31076	112	17	2	23	1	112			203		Edit \| Details \| Delete
	24133	2/22/2023 6:26:52 AM	3/11/2023 9:15:48 AM	Outstanding query since 2018	Good Day I have been reporting the incorrect account now since 2018, for account to be adjusted, and have sent many emails, and have many ref numbers, and still to date nothing gets done, i report the matter it gets flagged for 3 months and then my accounts gets blocked again, i get no correspondence back, this is getting a bit out of hand now as the monthly interest on the account is already over 6oo rand, and i honestly dont feel i need to pay on the interest. Here is all the ref no of correspondence Ref 6438 23247 20180425 14 July i report the matter again on portal ref no 61614 and my account gets flagged for 3 months and here i am again reporting the matter ...can you now tell me what am i suppose to do, do i actually now need to go the legal route to sort this out, i cannot understand why the incorrect reading etc can not be reversed so my account can get sorted. Can you advise in what i am suppose to do<div><br></div><div>This query is closed as two exact same queries were opened under the same account number. Please refer to query ref#79686</div>	27	3	5469		17	2	23	1	112	3/11/2023 9:15:48 AM	214	2229	214	Edit \| Details \| Delete
1072542	39814	2/22/2023 6:01:38 AM	2/22/2023 6:01:40 AM	IVR call: balance	Received call for balance for account 10276283 undefined	7	2	31075					78						Edit \| Details \| Delete
1072440	39813	2/22/2023 2:53:10 AM	2/22/2023 2:53:11 AM	IVR call: balance	Received call for balance for account 20007479 undefined	7	2	6654					78						Edit \| Details \| Delete
	39811	2/21/2023 5:49:40 PM	3/11/2023 11:03:10 AM	Waterleak - Herotel	In January 2021 Herotel approached us for confirmation that they can install a wooden pole in our yard in order to run optic fiber lines for the internet. They advised that they will take responsibility if any damages occurred. We warned them that the main water line is where they are going to dig and to be careful. They hit the waterline and repaired the leak themselves. Couple of months later, we received 2 accounts with 83kl each of water used - June 2021 & July 2021 statements. Herotel refuse to pay anything now towards these leaks which tooks month to get a response. Round November 2022 we finally went to the laywers and they sent a letter to Herotel and still they refuse to pay, therefore please could we get rebate on this as it was out of our control and we are not in a position to persue any further as it is very costly as well as us not being able to pay for the amount charged from the waterleak.<div><br></div><div>This account is closed as two queries were opened under the same account number. Please refer to ref#96198</div>	27	3	3579		17	2	23	1	96	3/11/2023 11:03:10 AM	214	3094	214	Edit \| Details \| Delete
	39811	2/21/2023 4:57:09 PM	3/11/2023 11:07:09 AM	Waterleak - rebate required	We had a water leak and had insurance out to fix and plumbers gave us a letter confirming and to date we have still not received any rebate – please can this be addressed and resolved ASAP. This has been on going for a while now and no one can assist or they provide the incorrect information - occurred Dec 2020 and mails sent from January 2021 to date with no resolution or proper response. See trail of mails with attachments. I am unable to attach my trail of mails - please let me know if I can e-mail them to someone. I have attached the plumber report.<div><br></div><div>In January 2021 Herotel approached us for confirmation that they can install a wooden pole in our yard in order to run optic fiber lines for the internet. They advised that they will take responsibility if any damages occurred. We warned them that the main water line is where they are going to dig and to be careful. They hit the waterline and repaired the leak themselves. Couple of months later, we received 2 accounts with 83kl each of water used - June 2021 & July 2021 statements. Herotel refuse to pay anything now towards these leaks which tooks month to get a response. Round November 2022 we finally went to the laywers and they sent a letter to Herotel and still they refuse to pay, therefore please could we get rebate on this as it was out of our control and we are not in a position to persue any further as it is very costly as well as us not being able to pay for the amount charged from the waterleak. (This part of information is from query ref#96199 which was closed as two queries were opened under the same account number. Please also  attend to this component.</div>	23	3	3579		17	2	23	1	96			3094	214	Edit \| Details \| Delete
1072305	39810	2/21/2023 4:39:27 PM	2/21/2023 4:39:28 PM	IVR call: balance	Received call for balance for account 10070185 undefined	7	2	9114					78						Edit \| Details \| Delete
1072295	39809	2/21/2023 4:38:08 PM	2/21/2023 4:38:10 PM	IVR call: balance	Received call for balance for account 10070185 undefined	7	2	9114					78						Edit \| Details \| Delete
1072294	39808	2/21/2023 4:37:03 PM	2/21/2023 4:37:04 PM	IVR call: balance	Received call for balance for account 10070185 undefined	7	2	9114					78						Edit \| Details \| Delete
1072232	39807	2/21/2023 4:03:25 PM	2/21/2023 4:03:27 PM	IVR call: balance	Received call for balance for account 20087869 undefined	7	2	393					78						Edit \| Details \| Delete
1072194	39806	2/21/2023 3:14:57 PM	2/21/2023 3:15:17 PM	IVR call: statement	Received call for statement for account 10114827 sent message: 35888	8	2	4142					79						Edit \| Details \| Delete
1072193	39805	2/21/2023 3:14:09 PM	2/21/2023 3:14:10 PM	IVR call: balance	Received call for balance for account 10114827 undefined	7	2	4142					78						Edit \| Details \| Delete
	39801	2/21/2023 3:09:39 PM	2/21/2023 3:09:42 PM	Geyser bust /lick	In December 2022, I had a geyser bust and the water was running for more than 10 hours. I couldn't close the tap from the main supply (municipal meter point) as the tap/pin is broken. I therefore had to wait for the plumber that was allocated by the insurance company to come and close the geyser tap.	23	3	31073		17	2	23	1	96			3093		Edit \| Details \| Delete
1072154	39804	2/21/2023 2:50:03 PM	2/21/2023 2:50:55 PM	IVR call: statement	Received call for statement for account 10030891 sent message: 35883	8	2	18483					79						Edit \| Details \| Delete
1072149	39803	2/21/2023 2:47:38 PM	2/21/2023 2:47:39 PM	IVR call: balance	Received call for balance for account 10030891 undefined	7	2	18483					78						Edit \| Details \| Delete
	39797	2/21/2023 2:46:54 PM	2/21/2023 2:46:58 PM	Dispute new value on house	Recently got notification of increase in value of property. Am 70 years old and recently retrenched. Want to object to increased value and apply for pensioner rebate .	23	3	31071		5	2	23	8	62			3092		Edit \| Details \| Delete
1072142	39802	2/21/2023 2:44:18 PM	2/21/2023 2:44:19 PM	IVR call:?	Received call for ? for account 10418437			10037											Edit \| Details \| Delete