In January 2021 Herotel approached us for confirmation that they can install a wooden pole in our yard in order to run optic fiber lines for the internet. They advised that they will take responsibility if any damages occurred. We warned them that the main water line is where they are going to dig and to be careful. They hit the waterline and repaired the leak themselves. Couple of months later, we received 2 accounts with 83kl each of water used - June 2021 & July 2021 statements. Herotel refuse to pay anything now towards these leaks which tooks month to get a response. Round November 2022 we finally went to the laywers and they sent a letter to Herotel and still they refuse to pay, therefore please could we get rebate on this as it was out of our control and we are not in a position to persue any further as it is very costly as well as us not being able to pay for the amount charged from the waterleak.<div><br></div><div>This account is closed as two queries were opened under the same account number. Please refer to ref#96198</div>