Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
3606 6/14/2021 1:32:20 PM 6/14/2021 1:34:04 PM water query changed to smart meter in oct/nov 2020<div>query on billing of overread on 10/2020<br><div><br></div></div> 3 3077 2 23 1 44 1 44
420528 6162 6/14/2021 1:31:29 PM 6/14/2021 1:31:31 PM IVR call: balance Received call for balance for account 10052081 undefined 7 2 5291 78 78 6/14/2021 1:31:31 PM
6161 6/14/2021 1:22:07 PM 3/28/2022 7:23:36 AM Leak Credit / Plumbers Letters <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Leak Credit / Plumbers Letters 2017.05-2021.01&nbsp;&nbsp;</span><span style="font-family: &quot;Courier New&quot;, Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre; background-color: rgb(242, 253, 254);">WATER QUERY D/O 20.09.2021</span><br><b>Journal Number</b>: [460081]<div><br></div><div><b>RESPONSE QRC</b>:WA LEAK CR,JOURNAL{460081} AUTHORISED</div> 27 3 5290 13 4 23 1 96 [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-14T13:22:09.911Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-05T13:21:57.628Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-05T13:43:06.783Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T10:03:20.517Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T10:06:05.266Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:27:45.562Z"}] 1 96 230 3/28/2022 7:23:36 AM 13 230
420497 6159 6/14/2021 1:14:53 PM 6/14/2021 1:14:55 PM IVR call: balance Received call for balance for account 10144367 undefined 7 2 5288 78 78 6/14/2021 1:14:55 PM
420494 6160 6/14/2021 1:13:02 PM 6/14/2021 1:13:03 PM IVR call: balance Received call for balance for account 10044447 undefined 7 2 5289 78 78 6/14/2021 1:13:03 PM
420493 6158 6/14/2021 1:12:51 PM 6/14/2021 1:12:53 PM IVR call: balance Received call for balance for account 10268015 undefined 7 2 5286 78 78 6/14/2021 1:12:53 PM
420489 6159 6/14/2021 1:12:38 PM 6/14/2021 1:12:40 PM IVR call: balance Received call for balance for account 10144367 undefined 7 2 5288 78 78 6/14/2021 1:12:40 PM
420482 6158 6/14/2021 1:10:17 PM 6/14/2021 1:10:18 PM IVR call: balance Received call for balance for account 10268015 undefined 7 2 5286 78 78 6/14/2021 1:10:18 PM
420479 6158 6/14/2021 1:08:28 PM 6/14/2021 1:08:29 PM IVR call: balance Received call for balance for account 10268015 undefined 7 2 5286 78 78 6/14/2021 1:08:29 PM
6157 6/14/2021 1:07:22 PM 10/23/2022 11:42:41 AM WATER QUERY Possible Leak consumer to check and submit a plumbers letter if any leak was fixed for further investigation.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Water works report dated 2018/09/18 REF:643280 detected an internal leak, customer needs to submit plumbers invoice and log a new query, Query closed.</div> 27 3 5287 12 2 23 1 67 [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-14T13:07:59.309Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-11T18:30:27.439Z"}] 1 67 10/23/2022 11:42:41 AM 134517 8 8
420477 6158 6/14/2021 1:06:47 PM 6/14/2021 1:06:47 PM IVR call:$244 Received call for $935 for account 10268015 5286 6/14/2021 1:06:47 PM
420465 6156 6/14/2021 1:00:53 PM 6/14/2021 1:00:54 PM IVR call: balance Received call for balance for account 10256707 undefined 7 2 5284 78 78 6/14/2021 1:00:54 PM
420462 5182 6/14/2021 12:59:36 PM 6/14/2021 12:59:37 PM IVR call: balance Received call for balance for account 10347861 undefined 7 2 4365 78 78 6/14/2021 12:59:37 PM
420457 6156 6/14/2021 12:58:27 PM 6/14/2021 12:58:28 PM IVR call: balance Received call for balance for account 10256707 undefined 7 2 5284 78 78 6/14/2021 12:58:28 PM
6155 6/14/2021 12:57:34 PM 8/16/2021 9:47:05 AM Interest incorrectly charged Interest incorrectly charged, journal has been processed and is pending approval<br><b>Journal Number</b>: [842462]<div>journal approved</div> 27 3 5285 8 2 23 12 108 [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-14T12:58:10.650Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:50:47.124Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T09:47:15.189Z"}] 12 108 8/16/2021 9:47:05 AM 8 230
420452 6156 6/14/2021 12:57:26 PM 6/14/2021 12:57:28 PM IVR call: balance Received call for balance for account 10256707 undefined 7 2 5284 78 78 6/14/2021 12:57:28 PM
420450 6154 6/14/2021 12:56:13 PM 6/14/2021 12:56:14 PM IVR call: balance Received call for balance for account 10283570 undefined 7 2 5281 78 78 6/14/2021 12:56:14 PM
420448 6154 6/14/2021 12:55:01 PM 6/14/2021 12:55:02 PM IVR call: balance Received call for balance for account 10283570 undefined 7 2 5281 78 78 6/14/2021 12:55:02 PM
6152 6/14/2021 12:54:31 PM 6/18/2022 8:07:06 AM WATER METER LOCATION <p class="MsoNormal">consumer picture for stand NUS 525 is SN160417511 but on solar its on 526 The picture for 526 is SN160726372 .</p><p class="MsoNormal">Send email to Mandla please assist to send updated water meter for the 2 erf 525 and 526 with instalation dates .<o:p></o:p></p><p class="MsoNormal">Protected the acc till 2021.10.14</p> 23 3 5283 4 1 1 65 [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-14T12:54:33.335Z"}] 1 65 13
420443 6154 6/14/2021 12:54:06 PM 6/14/2021 12:54:07 PM IVR call: balance Received call for balance for account 10283570 undefined 7 2 5281 78 78 6/14/2021 12:54:07 PM