Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 421356 | 6238 | 6/15/2021 9:05:21 AM | 6/15/2021 9:05:46 AM | IVR call: meter-reading | Received call for meter-reading for account 10298955 Meter reading: [02694496] Meter type: [water] | 10 | 2 | 5362 | 81 | 81 | |||||||||||||||||||||||||||||||
| 6239 | 6/15/2021 9:01:14 AM | 10/29/2022 7:37:11 AM | WATER QUERY | WATER QUERY<div><br></div><div>Meter inspection requested by Vodacom as consumption increased since Smart Device - 19.06.2022<br></div><div><br></div><div>No feedback received. Meter inspection requested through Waterworks 29.10.2022</div> | 23 | 3 | 5365 | 4 | 1 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T09:00:29.650Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-06-15T09:01:19.292Z"}] | 1 | 67 | 3 | ||||||||||||||||||||||||||
| 421344 | 6241 | 6/15/2021 9:00:38 AM | 6/15/2021 9:00:39 AM | IVR call: balance | Received call for balance for account 10290220 undefined | 7 | 2 | 5364 | 78 | 78 | 6/15/2021 9:00:39 AM | ||||||||||||||||||||||||||||||
| 421343 | 6240 | 6/15/2021 9:00:33 AM | 6/15/2021 9:00:57 AM | IVR call: statement | Received call for statement for account 10395025 sent message: 350 | 8 | 2 | 5363 | 79 | 79 | 6/15/2021 9:00:57 AM | 116079 | |||||||||||||||||||||||||||||
| 421341 | 6238 | 6/15/2021 8:59:18 AM | 6/15/2021 9:00:21 AM | IVR call: meter-reading | Received call for meter-reading for account 10298955 Meter reading: [0269444444] Meter type: [water] | 10 | 2 | 5362 | 81 | 81 | |||||||||||||||||||||||||||||||
| 421340 | 6134 | 6/15/2021 8:58:35 AM | 6/15/2021 8:58:58 AM | IVR call: statement | Received call for statement for account 10394452 sent message: 349 | 8 | 2 | 5264 | 79 | 79 | 6/15/2021 8:58:58 AM | 116078 | |||||||||||||||||||||||||||||
| 421339 | 4909 | 6/15/2021 8:58:20 AM | 6/15/2021 8:58:22 AM | IVR call: balance | Received call for balance for account 10419878 undefined | 7 | 2 | 4106 | 78 | 78 | 6/15/2021 8:58:22 AM | ||||||||||||||||||||||||||||||
| 421337 | 6134 | 6/15/2021 8:57:57 AM | 6/15/2021 8:57:57 AM | IVR call:$249 | Received call for $940 for account 10394452 | 5264 | 6/15/2021 8:57:57 AM | ||||||||||||||||||||||||||||||||||
| 421332 | 6237 | 6/15/2021 8:57:21 AM | 6/15/2021 8:57:22 AM | IVR call: balance | Received call for balance for account 10177526 undefined | 7 | 2 | 5361 | 78 | 78 | 6/15/2021 8:57:22 AM | ||||||||||||||||||||||||||||||
| 421330 | 6134 | 6/15/2021 8:57:00 AM | 6/15/2021 8:57:01 AM | IVR call:$248 | Received call for $939 for account 10394452 | 5264 | 6/15/2021 8:57:01 AM | ||||||||||||||||||||||||||||||||||
| 421325 | 6134 | 6/15/2021 8:55:40 AM | 6/15/2021 8:55:40 AM | IVR call:$247 | Received call for $938 for account 10394452 | 5264 | 6/15/2021 8:55:40 AM | ||||||||||||||||||||||||||||||||||
| 421312 | 6236 | 6/15/2021 8:51:26 AM | 6/15/2021 8:51:47 AM | IVR call: statement | Received call for statement for account 10392798 sent message: 347 | 8 | 2 | 5360 | 79 | 79 | 6/15/2021 8:51:47 AM | 116076 | |||||||||||||||||||||||||||||
| 421310 | 5905 | 6/15/2021 8:51:24 AM | 6/15/2021 8:51:53 AM | IVR call: statement | Received call for statement for account 10063429 sent message: 348 | 8 | 2 | 5046 | 79 | 79 | 6/15/2021 8:51:53 AM | 116077 | |||||||||||||||||||||||||||||
| 421308 | 6236 | 6/15/2021 8:50:26 AM | 6/15/2021 8:50:28 AM | IVR call: balance | Received call for balance for account 10392798 undefined | 7 | 2 | 5360 | 78 | 78 | 6/15/2021 8:50:28 AM | ||||||||||||||||||||||||||||||
| 421302 | 6235 | 6/15/2021 8:48:41 AM | 6/15/2021 8:48:44 AM | IVR call: balance | Received call for balance for account 10386659 undefined | 7 | 2 | 5359 | 78 | 78 | 6/15/2021 8:48:44 AM | ||||||||||||||||||||||||||||||
| 421301 | 6235 | 6/15/2021 8:47:45 AM | 6/15/2021 8:47:46 AM | IVR call: balance | Received call for balance for account 10386659 undefined | 7 | 2 | 5359 | 78 | 78 | 6/15/2021 8:47:46 AM | ||||||||||||||||||||||||||||||
| 6234 | 6/15/2021 8:47:20 AM | 10/22/2022 8:32:00 AM | WATER QUERY | WATER QUERY<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>There is no information on period queried, interim charges raised from July 2021 reversed in September 2022. Customer needs to log new query with more information on period queried and high they had any internal leaks. Query closed</div> | 27 | 3 | 5358 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T08:47:22.043Z"}] | 1 | 67 | 10/22/2022 8:31:59 AM | 8 | 8 | |||||||||||||||||||||||
| 421291 | 6233 | 6/15/2021 8:45:03 AM | 6/15/2021 8:45:05 AM | IVR call: balance | Received call for balance for account 10384090 undefined | 7 | 2 | 5357 | 78 | 78 | 6/15/2021 8:45:05 AM | ||||||||||||||||||||||||||||||
| 421273 | 6232 | 6/15/2021 8:39:00 AM | 6/15/2021 8:39:33 AM | IVR call: statement | Received call for statement for account 10357896 sent message: 346 | 8 | 2 | 5356 | 79 | 79 | 6/15/2021 8:39:33 AM | 116075 | |||||||||||||||||||||||||||||
| 421272 | 6230 | 6/15/2021 8:38:37 AM | 6/15/2021 8:38:39 AM | IVR call: balance | Received call for balance for account 10052942 undefined | 7 | 2 | 5354 | 78 | 78 | 6/15/2021 8:38:39 AM |