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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
6234
LatestTicket
CreatedAt
6/15/2021 8:47:20 AM
UpdatedAt
10/22/2022 8:32:00 AM
Subject
WATER QUERY
Description
WATER QUERY<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>There is no information on period queried, interim charges raised from July 2021 reversed in September 2022. Customer needs to log new query with more information on period queried and high they had any internal leaks. Query closed</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5358
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"18","un":"lindan","dt":"2021-06-15T08:47:22.043Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/22/2022 8:31:59 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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