Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
425294 6479 6/19/2021 8:37:15 AM 6/19/2021 8:37:16 AM IVR call: balance Received call for balance for account 10066326 undefined 7 2 5597 78 78 6/19/2021 8:37:16 AM
425282 6478 6/19/2021 8:31:30 AM 6/19/2021 8:31:32 AM IVR call: balance Received call for balance for account 10429849 undefined 7 2 5596 78 78 6/19/2021 8:31:32 AM
425159 6477 6/19/2021 6:53:46 AM 6/19/2021 6:53:48 AM IVR call: balance Received call for balance for account 10292461 undefined 7 2 5595 78 78 6/19/2021 6:53:48 AM
425158 6476 6/19/2021 6:52:08 AM 6/19/2021 6:52:40 AM IVR call: meter-reading Received call for meter-reading for account 20034137 Meter reading: [041] Meter type: [electric] 10 2 5594 81 81
425138 6475 6/19/2021 6:31:03 AM 6/19/2021 6:31:05 AM IVR call: balance Received call for balance for account 10368847 undefined 7 2 5593 78 78 6/19/2021 6:31:05 AM
425014 6474 6/18/2021 4:31:07 PM 6/18/2021 4:31:08 PM IVR call: balance Received call for balance for account 10293604 undefined 7 2 5592 78 78 6/18/2021 4:31:08 PM
425013 6474 6/18/2021 4:29:42 PM 6/18/2021 4:29:43 PM IVR call: balance Received call for balance for account 10293604 undefined 7 2 5592 78 78 6/18/2021 4:29:43 PM
425011 6474 6/18/2021 4:28:40 PM 6/18/2021 4:28:42 PM IVR call: balance Received call for balance for account 10293604 undefined 7 2 5592 78 78 6/18/2021 4:28:42 PM
424909 6473 6/18/2021 2:18:10 PM 6/18/2021 2:18:11 PM IVR call: balance Received call for balance for account 10288872 undefined 7 2 5591 78 78 6/18/2021 2:18:11 PM
424908 6473 6/18/2021 2:16:59 PM 6/18/2021 2:17:01 PM IVR call: balance Received call for balance for account 10288872 undefined 7 2 5591 78 78 6/18/2021 2:17:01 PM
424845 6472 6/18/2021 1:39:27 PM 6/18/2021 1:39:58 PM IVR call: statement Received call for statement for account 10395112 sent message: 413 8 2 5590 79 79 6/18/2021 1:39:58 PM 116142
424836 6471 6/18/2021 1:33:00 PM 6/18/2021 1:33:00 PM IVR call:$264 Received call for $958 for account 10331085 5589 6/18/2021 1:33:00 PM
6470 6/18/2021 1:30:17 PM 7/3/2022 10:47:22 AM 6 months policy Kindly assess a six months policy on this account&nbsp;<div>QRC RESPONSE:</div><div>ACC DOES NOT QUALIFY FOR 6 MONTHS POLICY FOR THE PERIOD OF 201905 AS THE NUMBER OF MONTHS NOT READ WERE EXACTLY 6 MONTHS.</div> 27 3 5588 4 2 23 1 95 [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T13:30:20.160Z"}] 1 95 7/3/2022 10:47:22 AM 6 6
424831 6469 6/18/2021 1:25:53 PM 6/18/2021 1:26:15 PM IVR call: statement Received call for statement for account 10350631 sent message: 412 8 2 5587 79 79 6/18/2021 1:26:15 PM 116141
424819 6036 6/18/2021 1:21:28 PM 6/18/2021 1:21:29 PM IVR call: balance Received call for balance for account 10013536 undefined 7 2 5169 78 78 6/18/2021 1:21:29 PM
424806 6466 6/18/2021 1:14:40 PM 6/18/2021 1:14:41 PM IVR call: balance Received call for balance for account 10387836 undefined 7 2 5584 78 78 6/18/2021 1:14:41 PM
6468 6/18/2021 1:02:46 PM 10/29/2022 7:08:32 AM High consumption Kindly assess a high water consumption on this account&nbsp;<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Consumption is charged based on usage.&nbsp;</div><div>Stage 3 punitive tariffs were applied between Jan 2020 to Feb 2022 as consumption exceeded 20+kl.</div><div>If any leaks has been repaired, consumer to log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs for further assessment.</div> 27 3 5586 12 2 23 1 67 [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T13:02:48.178Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T13:29:12.871Z"}] 1 67 10/29/2022 7:08:32 AM 138541 3 3
424768 6467 6/18/2021 12:48:42 PM 6/18/2021 12:48:44 PM IVR call: balance Received call for balance for account 10007629 undefined 7 2 5585 78 78 6/18/2021 12:48:44 PM
424761 6466 6/18/2021 12:45:03 PM 6/18/2021 12:45:04 PM IVR call: balance Received call for balance for account 10387836 undefined 7 2 5584 78 78 6/18/2021 12:45:04 PM
6465 6/18/2021 12:42:41 PM 2/26/2023 6:45:56 AM High consumption Kindly assess a high water consumption<div>to contact consumer.</div><div><br></div><div>QRC RESPONSE: Contacted consumer to ask whether he had any leaks at property on 19.11.22.</div><div>Consumer mentioned that he did report high water consumption to bcm and they did go out to property, he said it was on bcm side.</div><div>Although he has reported it and it was fixed the account is still very high.&nbsp;</div><div>He said he will send necessary documents to show high water reported.&nbsp;</div><div>Provided consumer with my email address.</div><div><br></div><div>QRC RESPONSE: 6 month policy processed, pending for authorization for 201904/201911.</div><div>Done on 19.11.2022 credit amount including is R 518.18 - Journal released 2020/06/30</div><br><b>Journal Number</b>: [018174] 27 3 5583 5 2 23 1 67 [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T12:42:43.464Z"}] 1 101 2/20/2023 9:08:02 AM 139731 10 3