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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
6468
LatestTicket
CreatedAt
6/18/2021 1:02:46 PM
UpdatedAt
10/29/2022 7:08:32 AM
Subject
High consumption
Description
Kindly assess a high water consumption on this account&nbsp;<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Consumption is charged based on usage.&nbsp;</div><div>Stage 3 punitive tariffs were applied between Jan 2020 to Feb 2022 as consumption exceeded 20+kl.</div><div>If any leaks has been repaired, consumer to log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs for further assessment.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5586
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T13:02:48.178Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T13:29:12.871Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/29/2022 7:08:32 AM
Thread
138541
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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