Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1073854 | 39855 | 2/23/2023 6:00:59 AM | 2/23/2023 6:01:01 AM | IVR call: balance | Received call for balance for account 10064357 undefined | 7 | 2 | 5927 | 78 | ||||||||||||||||||||||||||||||||
| 1073796 | 39854 | 2/23/2023 5:15:16 AM | 2/23/2023 5:15:17 AM | IVR call: balance | Received call for balance for account 10261939 undefined | 7 | 2 | 13485 | 78 | ||||||||||||||||||||||||||||||||
| 1073782 | 39853 | 2/23/2023 5:03:54 AM | 2/23/2023 5:03:55 AM | IVR call: balance | Received call for balance for account 10435663 undefined | 7 | 2 | 12285 | 78 | ||||||||||||||||||||||||||||||||
| 1073755 | 39852 | 2/23/2023 4:33:53 AM | 2/23/2023 4:34:17 AM | IVR call: statement | Received call for statement for account 10047715 sent message: 35944 | 8 | 2 | 4697 | 79 | ||||||||||||||||||||||||||||||||
| 1073742 | 39851 | 2/22/2023 8:23:23 PM | 2/22/2023 8:23:24 PM | IVR call: balance | Received call for balance for account 10421628 undefined | 7 | 2 | 12800 | 78 | ||||||||||||||||||||||||||||||||
| 1073603 | 39850 | 2/22/2023 3:59:08 PM | 2/22/2023 3:59:09 PM | IVR call: balance | Received call for balance for account 10387938 undefined | 7 | 2 | 9006 | 78 | ||||||||||||||||||||||||||||||||
| 1073535 | 39849 | 2/22/2023 2:40:30 PM | 2/22/2023 2:40:57 PM | IVR call: statement | Received call for statement for account 10025462 sent message: 35943 | 8 | 2 | 30898 | 79 | ||||||||||||||||||||||||||||||||
| 1073534 | 39848 | 2/22/2023 2:39:32 PM | 2/22/2023 2:39:33 PM | IVR call: balance | Received call for balance for account 10025462 undefined | 7 | 2 | 30898 | 78 | ||||||||||||||||||||||||||||||||
| 1073533 | 39847 | 2/22/2023 2:34:06 PM | 2/22/2023 2:34:07 PM | IVR call: balance | Received call for balance for account 10210943 undefined | 7 | 2 | 13716 | 78 | ||||||||||||||||||||||||||||||||
| 1073528 | 39846 | 2/22/2023 2:33:07 PM | 2/22/2023 2:33:08 PM | IVR call: balance | Received call for balance for account 10210943 undefined | 7 | 2 | 13716 | 78 | ||||||||||||||||||||||||||||||||
| 1073516 | 39845 | 2/22/2023 2:27:00 PM | 2/22/2023 2:27:17 PM | IVR call: meter-reading | Received call for meter-reading for account 10007007 Meter reading: [27110] Meter type: [electric] | 10 | 2 | 13689 | 81 | ||||||||||||||||||||||||||||||||
| 1073514 | 39844 | 2/22/2023 2:26:11 PM | 2/22/2023 2:26:12 PM | IVR call: balance | Received call for balance for account 10007007 undefined | 7 | 2 | 13689 | 78 | ||||||||||||||||||||||||||||||||
| 1073500 | 39843 | 2/22/2023 2:17:44 PM | 2/22/2023 2:17:45 PM | IVR call: balance | Received call for balance for account 10115204 undefined | 7 | 2 | 31092 | 78 | ||||||||||||||||||||||||||||||||
| 11883 | 2/22/2023 2:08:28 PM | 3/12/2023 10:31:27 AM | Refund request /close account Acc no 10352427 | Can you please confirm this account is closed <div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#84080</div> | 27 | 3 | 10644 | 5 | 2 | 23 | 6 | 122 | 3/12/2023 10:31:27 AM | 214 | 265 | 214 | |||||||||||||||||||||||||
| 1073443 | 39842 | 2/22/2023 1:49:15 PM | 2/22/2023 1:49:17 PM | IVR call: balance | Received call for balance for account 10026117 undefined | 7 | 2 | 21807 | 78 | ||||||||||||||||||||||||||||||||
| 1073428 | 39841 | 2/22/2023 1:44:57 PM | 2/22/2023 1:44:59 PM | IVR call: balance | Received call for balance for account 10290901 undefined | 7 | 2 | 23329 | 78 | ||||||||||||||||||||||||||||||||
| 28601 | 2/22/2023 1:34:34 PM | 3/9/2023 7:06:24 AM | Close Account | There is still an account being processed for the previous owner (acc 10205628) that has been accumulating because water is still being charged monthly. I am the owner of this property and am receiving my bill for water already (acc 10436867). Please close account 10205628 as I am the new owner and residing in the property. Thank you<div><br><div>QRC Response 2023/03/08</div><div>Meter on old account 10205628 has been removed and account closed.New account 10436867 will be back charged consumption from May 2022 when the new meter was installed.This will reflect when the next actual reading is updated.Kindly assess your next statement and log a new query as a Six months policy assessment if the back charge amount reflect as a Debit balance after the interim reversal.Query closed. </div></div> | 27 | 3 | 27398 | 5 | 2 | 23 | 6 | 122 | 3/8/2023 10:31:31 AM | 143107 | 230 | 2585 | 230 | ||||||||||||||||||||||||
| 1073374 | 39837 | 2/22/2023 1:18:26 PM | 2/22/2023 1:18:29 PM | IVR call: balance | Received call for balance for account 10389852 undefined | 7 | 2 | 31089 | 78 | ||||||||||||||||||||||||||||||||
| 1073377 | 39839 | 2/22/2023 1:18:26 PM | 2/22/2023 1:18:29 PM | IVR call: balance | Received call for balance for account 10006754 undefined | 7 | 2 | 5646 | 78 | ||||||||||||||||||||||||||||||||
| 1073369 | 39838 | 2/22/2023 1:18:26 PM | 2/22/2023 1:18:28 PM | IVR call: balance | Received call for balance for account 10389852 undefined | 7 | 2 | 31090 | 78 |