Delete

Are you sure you want to delete this?

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
28601
LatestTicket
CreatedAt
2/22/2023 1:34:34 PM
UpdatedAt
3/9/2023 7:06:24 AM
Subject
Close Account
Description
There is still an account being processed for the previous owner (acc 10205628) that has been accumulating because water is still being charged monthly. I am the owner of this property and am receiving my bill for water already (acc 10436867). Please close account 10205628 as I am the new owner and residing in the property. Thank you<div><br><div>QRC Response 2023/03/08</div><div>Meter on old account 10205628 has been removed and account closed.New account 10436867 will be back charged consumption from May 2022 when the new meter was installed.This will reflect when the next actual reading is updated.Kindly assess your next&nbsp; statement and log a new query as a Six months policy assessment if the back charge amount reflect as a Debit balance after the interim reversal.Query closed.&nbsp;</div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
27398
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
6
Subcategory
122
CreatedBy1
UpdatedBy1
ResolvedAt
3/8/2023 10:31:31 AM
Thread
143107
ResolvedBy
230
WasCreatedByCustomer
HasIvrcall
Creator
2585
Updator
230
| Back to List