Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 429696 | 6789 | 6/24/2021 9:51:59 AM | 6/24/2021 9:52:02 AM | IVR call: balance | Received call for balance for account 10101176 undefined | 7 | 2 | 5905 | 78 | 78 | 6/24/2021 9:52:02 AM | ||||||||||||||||||||||||||||||
| 429671 | 6421 | 6/24/2021 9:35:44 AM | 6/24/2021 9:35:46 AM | IVR call: balance | Received call for balance for account 10173833 undefined | 7 | 2 | 5538 | 78 | 78 | 6/24/2021 9:35:46 AM | ||||||||||||||||||||||||||||||
| 429661 | 6788 | 6/24/2021 9:28:26 AM | 6/24/2021 9:28:52 AM | IVR call: statement | Received call for statement for account 10331863 sent message: 473 | 8 | 2 | 5904 | 79 | 79 | 6/24/2021 9:28:52 AM | 116202 | |||||||||||||||||||||||||||||
| 429660 | 6787 | 6/24/2021 9:27:12 AM | 11/18/2021 9:49:18 AM | IVR call: statement | Received call for statement for account 10007536 sent message: 472 | 8 | 2 | 5903 | 79 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-18T09:48:02.315Z"}] | 79 | 11/18/2021 9:49:18 AM | 116201 | 20 | |||||||||||||||||||||||||||
| 429650 | 6/24/2021 9:15:49 AM | 6/24/2021 9:15:49 AM | IVR call:$280 | Received call for $974 for account undefined | 6/24/2021 9:15:49 AM | ||||||||||||||||||||||||||||||||||||
| 429644 | 6372 | 6/24/2021 9:13:41 AM | 6/24/2021 9:14:06 AM | IVR call: statement | Received call for statement for account 10256069 sent message: 471 | 8 | 2 | 5489 | 79 | 79 | 6/24/2021 9:14:06 AM | 116200 | |||||||||||||||||||||||||||||
| 429643 | 6372 | 6/24/2021 9:12:38 AM | 6/24/2021 9:12:39 AM | IVR call:$279 | Received call for $973 for account 10256069 | 5489 | 6/24/2021 9:12:39 AM | ||||||||||||||||||||||||||||||||||
| 429639 | 6372 | 6/24/2021 9:10:49 AM | 6/24/2021 9:10:50 AM | IVR call: balance | Received call for balance for account 10256069 undefined | 7 | 2 | 5489 | 78 | 78 | 6/24/2021 9:10:50 AM | ||||||||||||||||||||||||||||||
| 6786 | 6/24/2021 9:08:05 AM | 3/28/2022 6:35:04 AM | Late termination | Late termination201801-202102<br/><b>Journal Number</b>: [901950] | 24 | 3 | 5902 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-24T09:09:47.952Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-21T07:29:17.655Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-21T07:29:41.547Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:47:22.883Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 429634 | 6785 | 6/24/2021 9:07:07 AM | 1/5/2022 1:28:46 PM | IVR call: balance | Received call for balance for account 10160779 undefined | 7 | 2 | 1940 | 78 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T08:19:14.918Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T13:28:15.434Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T13:28:31.397Z"}] | 78 | 1/5/2022 1:28:46 PM | 4 | ||||||||||||||||||||||||||||
| 6784 | 6/24/2021 9:06:57 AM | 11/15/2022 11:40:10 AM | Water query | Water query - high consumption <div><br></div><div>QRC RESPONSE: Query closed</div><div>June 2021 write off cleared debt</div> | 27 | 3 | 5901 | 5 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-24T09:09:03.261Z"}] | 1 | 67 | 11/15/2022 11:40:09 AM | 3 | 3 | |||||||||||||||||||||||
| 6783 | 6/24/2021 9:05:29 AM | 11/20/2022 8:51:09 AM | Water Query | Water query - high consumption<div><br></div><div>qrc response</div><div>a spread consumption done for 2022/03 period, journal waiting to be authorized, 20/11/2022</div><br/><b>Journal Number</b>: [018644] | 24 | 3 | 5900 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-24T09:07:53.011Z"}] | 1 | 67 | 139845 | 11 | ||||||||||||||||||||||||
| 6783 | 6/24/2021 9:05:16 AM | 6/24/2021 9:05:18 AM | 2 | 5900 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-24T09:07:40.897Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 6782 | 6/24/2021 9:04:18 AM | 3/28/2022 7:08:29 AM | Water query | Water query - high consumption<div>There is no high water consumption - please refer to the water reading history on F8<br><div><br></div></div> | 27 | 3 | 5899 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-24T09:06:42.759Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-06T06:49:35.046Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-06T06:51:38.602Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-06T06:51:58.114Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-22T08:48:00.919Z"}] | 1 | 95 | 3/28/2022 7:08:29 AM | 6 | 16 | |||||||||||||||||||||||
| 6781 | 6/24/2021 9:03:19 AM | 11/5/2022 1:33:13 PM | Water query | Water query - high consumption<div><br></div><div>QRC RESPONSE: Query closed</div><div>Resolved Oct 2022 by Billing</div> | 27 | 3 | 5898 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-24T09:05:43.853Z"}] | 1 | 67 | 11/5/2022 1:33:13 PM | 3 | 3 | |||||||||||||||||||||||
| 6779 | 6/24/2021 9:02:11 AM | 11/15/2022 1:29:44 PM | Water query | Water query - high consumption <div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information.</div><div>Arrears is due to irregular payment history</div><div><br></div> | 27 | 3 | 5897 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-24T09:04:35.583Z"}] | 1 | 67 | 11/15/2022 1:29:44 PM | 3 | 3 | |||||||||||||||||||||||
| 429607 | 6778 | 6/24/2021 8:57:00 AM | 6/24/2021 8:57:23 AM | IVR call: statement | Received call for statement for account 10053529 sent message: 470 | 8 | 2 | 5896 | 79 | 79 | 6/24/2021 8:57:23 AM | 116199 | |||||||||||||||||||||||||||||
| 429600 | 6777 | 6/24/2021 8:55:50 AM | 6/24/2021 8:55:52 AM | IVR call: balance | Received call for balance for account 10016603 undefined | 7 | 2 | 5895 | 78 | 78 | 6/24/2021 8:55:52 AM | ||||||||||||||||||||||||||||||
| 429597 | 6777 | 6/24/2021 8:55:04 AM | 6/24/2021 8:55:09 AM | IVR call: balance | Received call for balance for account 10016603 undefined | 7 | 2 | 5895 | 78 | 78 | 6/24/2021 8:55:09 AM | ||||||||||||||||||||||||||||||
| 429550 | 6776 | 6/24/2021 8:27:20 AM | 11/12/2021 8:59:14 AM | IVR call: statement | Received call for statement for account 10354678 sent message: 469 | 8 | 2 | 3821 | 79 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:19:47.388Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T08:59:15.081Z"}] | 79 | 11/12/2021 8:59:14 AM | 116198 | 230 |