Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
6779
LatestTicket
CreatedAt
6/24/2021 9:02:11 AM
UpdatedAt
11/15/2022 1:29:44 PM
Subject
Water query
Description
Water query - high consumption <div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information.</div><div>Arrears is due to irregular payment history</div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5897
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-24T09:04:35.583Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/15/2022 1:29:44 PM
Thread
ResolvedBy
3
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3