Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 431230 | 6864 | 6/25/2021 1:26:06 PM | 6/25/2021 1:26:08 PM | IVR call: balance | Received call for balance for account 10022252 undefined | 7 | 2 | 5975 | 78 | 78 | 6/25/2021 1:26:08 PM | ||||||||||||||||||||||||||||||
| 6863 | 6/25/2021 1:20:35 PM | 4/12/2022 9:47:18 AM | Interest reversal | Interest reversal on account <b><u>10035914</u></b> from 2002/05-2021/05 and debit account <u><b>10175809</b></u><br/><b>Journal Number</b>: [967451]<br/><b>Journal Amount</b>: [4808.55] | 27 | 3 | 5974 | 10 | 2 | 23 | 12 | 108 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-25T13:19:41.115Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-30T13:13:45.213Z"}] | 12 | 108 | 4/12/2022 9:47:18 AM | 10 | 2 | |||||||||||||||||||||||
| 431199 | 6862 | 6/25/2021 1:12:56 PM | 6/25/2021 1:12:56 PM | IVR call: balance | Received call for balance for account 10036572 undefined | 7 | 2 | 5973 | 78 | 78 | 6/25/2021 1:12:56 PM | ||||||||||||||||||||||||||||||
| 431193 | 6861 | 6/25/2021 1:10:55 PM | 6/25/2021 1:11:18 PM | IVR call: statement | Received call for statement for account 10036573 sent message: 513 | 8 | 2 | 5972 | 79 | 79 | 6/25/2021 1:11:18 PM | 116242 | |||||||||||||||||||||||||||||
| 431191 | 6861 | 6/25/2021 1:09:45 PM | 6/25/2021 1:09:45 PM | IVR call: balance | Received call for balance for account 10036573 undefined | 7 | 2 | 5972 | 78 | 78 | 6/25/2021 1:09:45 PM | ||||||||||||||||||||||||||||||
| 6860 | 6/25/2021 1:03:39 PM | 11/15/2022 1:50:57 PM | WATER QUERY/LEAK PLUMBERS LETTER SUBMITTED | WATER QUERY/LEAK PLUMBERS LETTER SUBMITTED<div><br></div><div>QRC RESPONSE: Query Closed </div><div>Debt as at June 2021 written off</div><div><br></div><div><br></div> | 27 | 3 | 5971 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-25T13:02:46.038Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-14T08:25:17.171Z"}] | 1 | 96 | 11/15/2022 1:50:56 PM | 3 | 3 | |||||||||||||||||||||||
| 431174 | 6742 | 6/25/2021 1:01:18 PM | 6/25/2021 1:01:19 PM | IVR call: balance | Received call for balance for account 10414938 undefined | 7 | 2 | 5862 | 78 | 78 | 6/25/2021 1:01:19 PM | ||||||||||||||||||||||||||||||
| 6859 | 6/25/2021 12:59:47 PM | 8/14/2021 8:32:15 AM | WATER/LEAK PLUMBERS LETTER SUBMITTED | WATER/LEAK PLUMBERS LETTER SUBMITTTED<div><br></div><div>account written off</div> | 27 | 3 | 5970 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-25T12:58:54.025Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-14T08:28:54.081Z"}] | 1 | 96 | 8/14/2021 8:32:15 AM | 173 | 6 | |||||||||||||||||||||||
| 431151 | 6858 | 6/25/2021 12:42:23 PM | 6/25/2021 12:42:23 PM | IVR call:$290 | Received call for $984 for account 10311716 | 5969 | 6/25/2021 12:42:23 PM | ||||||||||||||||||||||||||||||||||
| 431135 | 6857 | 6/25/2021 12:32:33 PM | 6/25/2021 12:33:04 PM | IVR call: statement | Received call for statement for account 10261381 sent message: 512 | 8 | 2 | 5968 | 79 | 79 | 6/25/2021 12:33:04 PM | 116241 | |||||||||||||||||||||||||||||
| 431131 | 6856 | 6/25/2021 12:31:24 PM | 6/25/2021 12:31:46 PM | IVR call: statement | Received call for statement for account 10364870 sent message: 511 | 8 | 2 | 5967 | 79 | 79 | 6/25/2021 12:31:46 PM | 116240 | |||||||||||||||||||||||||||||
| 431119 | 6856 | 6/25/2021 12:28:30 PM | 6/25/2021 12:28:32 PM | IVR call: balance | Received call for balance for account 10364870 undefined | 7 | 2 | 5967 | 78 | 78 | 6/25/2021 12:28:32 PM | ||||||||||||||||||||||||||||||
| 431113 | 6855 | 6/25/2021 12:26:01 PM | 6/25/2021 12:26:39 PM | IVR call: meter-reading | Received call for meter-reading for account 10026722 Meter reading: [10026] Meter type: [electric] | 10 | 2 | 5966 | 81 | 81 | |||||||||||||||||||||||||||||||
| 431108 | 6854 | 6/25/2021 12:20:42 PM | 6/25/2021 12:20:43 PM | IVR call: balance | Received call for balance for account 10223344 undefined | 7 | 2 | 5965 | 78 | 78 | 6/25/2021 12:20:43 PM | ||||||||||||||||||||||||||||||
| 431105 | 6164 | 6/25/2021 12:14:26 PM | 6/25/2021 12:14:28 PM | IVR call: balance | Received call for balance for account 10407941 undefined | 7 | 2 | 5293 | 78 | 78 | 6/25/2021 12:14:28 PM | ||||||||||||||||||||||||||||||
| 431084 | 6389 | 6/25/2021 12:00:01 PM | 6/25/2021 12:00:01 PM | IVR call: balance | Received call for balance for account 20010785 undefined | 7 | 2 | 5506 | 78 | 78 | 6/25/2021 12:00:01 PM | ||||||||||||||||||||||||||||||
| 431079 | 6853 | 6/25/2021 11:58:04 AM | 6/25/2021 11:58:05 AM | IVR call: balance | Received call for balance for account 10040566 undefined | 7 | 2 | 5964 | 78 | 78 | 6/25/2021 11:58:05 AM | ||||||||||||||||||||||||||||||
| 431078 | 6852 | 6/25/2021 11:57:39 AM | 6/25/2021 11:57:40 AM | IVR call: balance | Received call for balance for account 10027058 undefined | 7 | 2 | 5963 | 78 | 78 | 6/25/2021 11:57:40 AM | ||||||||||||||||||||||||||||||
| 431076 | 6761 | 6/25/2021 11:55:34 AM | 6/25/2021 11:55:54 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 510 | 8 | 2 | 5881 | 79 | 79 | 6/25/2021 11:55:54 AM | 116239 | |||||||||||||||||||||||||||||
| 6850 | 6/25/2021 11:52:51 AM | 2/6/2023 7:43:30 AM | Electricity query | Electricity query -- <b><span style="font-size:12.0pt;font-family:"Arial Narrow",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-ansi-language:EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">Sudden increase in the charge for electricity usage reflected on March 2021 account.</span></b><div><b><span style="font-size:12.0pt;font-family:"Arial Narrow",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-ansi-language:EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA"><br></span></b></div><div><b><span style="font-size:12.0pt;font-family:"Arial Narrow",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-ansi-language:EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">QRC RESONSE:</span></b></div><div><span style="font-size: 12pt; font-family: "Arial Narrow", sans-serif;">Marc 2021 was back charged consumption from 2015/10 to 2021/02</span></div><div><span style="font-size: 12pt; font-family: "Arial Narrow", sans-serif;">The back charged amount will be assessed with an amendment of a possible 06 month back charge period</span></div><br/><b>Journal Number</b>: [497091]<br/><b>Journal Amount</b>: [-R11,212.47] | 27 | 3 | 5962 | 5 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-25T11:52:53.732Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-21T08:31:52.311Z"}] | 2 | 101 | 2/6/2023 7:43:25 AM | 141559 | 3 | 3 |