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EscalationLevel
LatestCall
LatestChat
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IsOpen
Customer
6850
LatestTicket
CreatedAt
6/25/2021 11:52:51 AM
UpdatedAt
2/6/2023 7:43:30 AM
Subject
Electricity query
Description
Electricity query --&nbsp;<b><span style="font-size:12.0pt;font-family:&quot;Arial Narrow&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-ansi-language:EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">Sudden increase in the charge for electricity usage reflected on March 2021 account.</span></b><div><b><span style="font-size:12.0pt;font-family:&quot;Arial Narrow&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-ansi-language:EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA"><br></span></b></div><div><b><span style="font-size:12.0pt;font-family:&quot;Arial Narrow&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-ansi-language:EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">QRC RESONSE:</span></b></div><div><span style="font-size: 12pt; font-family: &quot;Arial Narrow&quot;, sans-serif;">Marc 2021 was back charged consumption from 2015/10 to 2021/02</span></div><div><span style="font-size: 12pt; font-family: &quot;Arial Narrow&quot;, sans-serif;">The back charged amount will be assessed with an amendment of a possible 06 month back charge period</span></div><br/><b>Journal Number</b>: [497091]<br/><b>Journal Amount</b>: [-R11,212.47]
Priority
Disposition
27
ConversationType
3
Parent
Account
5962
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
2
SubQueryType
44
Escalation
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History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-25T11:52:53.732Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-21T08:31:52.311Z"}]
CreatedBy
UpdatedBy
Category
2
Subcategory
101
CreatedBy1
UpdatedBy1
ResolvedAt
2/6/2023 7:43:25 AM
Thread
141559
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
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3