Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
7157 6/30/2021 9:20:34 AM 10/13/2021 10:12:53 AM refuse to be reversed refuse to be reversed<br/><b>Journal Number</b>: [431289] 24 3 6246 2 23 4 54 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T09:20:35.853Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-09-28T11:57:14.899Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T10:06:31.198Z"}] 4 120 4 4
7156 6/30/2021 9:16:49 AM 9/14/2021 12:49:53 PM late termination late termination 30 3 6245 2 23 6 107 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T09:16:51.389Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:49:54.271Z"}] 6 107 172
436567 7155 6/30/2021 9:14:21 AM 6/30/2021 9:14:56 AM IVR call: statement Received call for statement for account 10347145 sent message: 617 8 2 6244 79 79 6/30/2021 9:14:56 AM 116346
7153 6/30/2021 9:13:26 AM 6/30/2021 9:14:39 AM plumbers letter submitted plumbers letter submitted&nbsp; 30 3 6243 4 23 1 96 [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-30T09:13:27.674Z"}] 1 96 13
436566 7154 6/30/2021 9:13:17 AM 6/30/2021 9:13:19 AM IVR call: balance Received call for balance for account 10353571 undefined 7 2 6242 78 78 6/30/2021 9:13:19 AM
7151 6/30/2021 9:10:06 AM 4/12/2022 9:43:30 AM Duplicate charge reversal Duplicate charge reversal&nbsp; SEWH5 &amp; FE001 201109-202106<br/><b>Journal Number</b>: [452438] 24 3 6241 2 23 3 105 [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-30T09:09:09.738Z"}] 3 105 172
436556 7152 6/30/2021 9:09:46 AM 6/30/2021 9:10:15 AM IVR call: statement Received call for statement for account 10365551 sent message: 616 8 2 6240 79 79 6/30/2021 9:10:15 AM 116345
436554 7145 6/30/2021 9:09:15 AM 6/30/2021 9:09:31 AM IVR call: statement Received call for statement for account 10426410 sent message: 615 8 2 6234 79 79 6/30/2021 9:09:31 AM 116344
436548 7150 6/30/2021 9:08:09 AM 6/30/2021 9:08:10 AM IVR call: balance Received call for balance for account 10414221 undefined 7 2 6239 78 78 6/30/2021 9:08:10 AM
436546 7149 6/30/2021 9:07:47 AM 6/30/2021 9:08:16 AM IVR call: statement Received call for statement for account 10252536 sent message: 614 8 2 6238 79 79 6/30/2021 9:08:16 AM 116343
436545 7148 6/30/2021 9:07:23 AM 6/30/2021 9:07:24 AM IVR call: balance Received call for balance for account 10394179 undefined 7 2 6237 78 78 6/30/2021 9:07:24 AM
436541 7146 6/30/2021 9:06:12 AM 6/30/2021 9:06:13 AM IVR call: balance Received call for balance for account 20176879 undefined 7 2 6235 78 78 6/30/2021 9:06:13 AM
436538 7147 6/30/2021 9:05:38 AM 6/30/2021 9:05:56 AM IVR call: statement Received call for statement for account 10059835 sent message: 613 8 2 6236 79 79 6/30/2021 9:05:56 AM 116342
436536 7146 6/30/2021 9:04:57 AM 6/30/2021 9:04:57 AM IVR call: balance Received call for balance for account 20176879 undefined 7 2 6235 78 78 6/30/2021 9:04:57 AM
436529 7145 6/30/2021 9:04:20 AM 6/30/2021 9:04:21 AM IVR call: balance Received call for balance for account 10426410 undefined 7 2 6234 78 78 6/30/2021 9:04:21 AM
436530 7143 6/30/2021 9:04:00 AM 6/30/2021 9:04:01 AM IVR call: balance Received call for balance for account 10025987 undefined 7 2 6232 78 78 6/30/2021 9:04:01 AM
436525 7144 6/30/2021 9:03:04 AM 6/30/2021 9:03:49 AM IVR call: statement Received call for statement for account 20538409 sent message: 612 8 2 6233 79 79 6/30/2021 9:03:49 AM 116341
436522 7143 6/30/2021 9:02:42 AM 6/30/2021 9:02:44 AM IVR call: balance Received call for balance for account 10025987 undefined 7 2 6232 78 78 6/30/2021 9:02:44 AM
436520 7141 6/30/2021 9:02:14 AM 6/30/2021 9:02:16 AM IVR call: balance Received call for balance for account 10170284 undefined 7 2 6230 78 78 6/30/2021 9:02:16 AM
436516 7142 6/30/2021 9:01:43 AM 6/30/2021 9:01:45 AM IVR call: balance Received call for balance for account 10277571 undefined 7 2 6231 78 78 6/30/2021 9:01:45 AM