Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 437214 | 7215 | 6/30/2021 1:31:29 PM | 6/30/2021 1:31:31 PM | IVR call: balance | Received call for balance for account 10331566 undefined | 7 | 2 | 537 | 78 | 78 | 6/30/2021 1:31:31 PM | ||||||||||||||||||||||||||||||
| 437203 | 7214 | 6/30/2021 1:28:19 PM | 4/29/2022 8:10:43 AM | IVR call: balance | Received call for balance for account 10421827 undefined | 7 | 2 | 6299 | 78 | [{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-29T08:10:43.473Z"}] | 78 | 4/29/2022 8:10:43 AM | 201 | ||||||||||||||||||||||||||||
| 437200 | 4908 | 6/30/2021 1:28:00 PM | 6/30/2021 1:28:01 PM | IVR call: balance | Received call for balance for account 10402495 undefined | 7 | 2 | 4105 | 78 | 78 | 6/30/2021 1:28:01 PM | ||||||||||||||||||||||||||||||
| 437192 | 4718 | 6/30/2021 1:26:17 PM | 6/30/2021 1:26:18 PM | IVR call: balance | Received call for balance for account 10360274 undefined | 7 | 2 | 3996 | 78 | 78 | 6/30/2021 1:26:18 PM | ||||||||||||||||||||||||||||||
| 437177 | 7213 | 6/30/2021 1:21:55 PM | 6/30/2021 1:21:56 PM | IVR call: balance | Received call for balance for account 10430870 undefined | 7 | 2 | 6298 | 78 | 78 | 6/30/2021 1:21:56 PM | ||||||||||||||||||||||||||||||
| 437171 | 7213 | 6/30/2021 1:20:03 PM | 6/30/2021 1:20:05 PM | IVR call: balance | Received call for balance for account 10430870 undefined | 7 | 2 | 6298 | 78 | 78 | 6/30/2021 1:20:05 PM | ||||||||||||||||||||||||||||||
| 437166 | 5685 | 6/30/2021 1:18:52 PM | 6/30/2021 1:18:53 PM | IVR call: balance | Received call for balance for account 10045322 undefined | 7 | 2 | 4840 | 78 | 78 | 6/30/2021 1:18:53 PM | ||||||||||||||||||||||||||||||
| 437158 | 7212 | 6/30/2021 1:15:09 PM | 6/30/2021 1:15:10 PM | IVR call:$564 | Received call for $1258 for account 10010117 | 6297 | 6/30/2021 1:15:10 PM | ||||||||||||||||||||||||||||||||||
| 437156 | 7211 | 6/30/2021 1:14:26 PM | 4/29/2022 8:29:20 AM | WATER QUERY | WATER QUERY 6 MONTH POLICY<div><br></div><div>back charge is exactly 6 months, does not qualify for policy </div> | 27 | 3 | 6296 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-09-17T07:03:00.782Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:21:48.723Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T06:58:17.853Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T06:59:24.749Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-29T08:29:20.326Z"}] | 1 | 101 | 13 | 4/29/2022 8:29:20 AM | 10 | 13 | |||||||||||||||||||||
| 437133 | 7210 | 6/30/2021 1:05:05 PM | 6/30/2021 1:05:27 PM | IVR call: statement | Received call for statement for account 10026353 sent message: 636 | 8 | 2 | 6295 | 79 | 79 | 6/30/2021 1:05:27 PM | 116365 | |||||||||||||||||||||||||||||
| 437134 | 7207 | 6/30/2021 1:05:01 PM | 6/30/2021 1:05:01 PM | IVR call: balance | Received call for balance for account 10028533 undefined | 7 | 2 | 873 | 78 | 78 | 6/30/2021 1:05:01 PM | ||||||||||||||||||||||||||||||
| 7209 | 6/30/2021 1:03:52 PM | 7/1/2021 9:35:10 AM | Late termination | Transfer of services and interest 201307-202106 | 30 | 3 | 6294 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-30T13:06:17.549Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-30T13:07:17.185Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-30T13:07:41.751Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-30T13:07:58.863Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-01T09:35:39.402Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 437114 | 7208 | 6/30/2021 12:57:18 PM | 6/30/2021 2:04:30 PM | IVR call: balance | Received call for balance for account 10294079 please apply 6 months policy | 7 | 2 | 6293 | 77 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-06-30T14:02:45.546Z"}] | 77 | 6/30/2021 2:04:30 PM | 9 | ||||||||||||||||||||||||||||
| 437112 | 7207 | 6/30/2021 12:57:17 PM | 6/30/2021 12:57:19 PM | IVR call: balance | Received call for balance for account 10028533 undefined | 7 | 2 | 873 | 78 | 78 | 6/30/2021 12:57:19 PM | ||||||||||||||||||||||||||||||
| 437115 | 4986 | 6/30/2021 12:57:16 PM | 6/30/2021 12:57:18 PM | IVR call: balance | Received call for balance for account 10211986 undefined | 7 | 2 | 4175 | 78 | 78 | 6/30/2021 12:57:18 PM | ||||||||||||||||||||||||||||||
| 437095 | 7206 | 6/30/2021 12:53:22 PM | 6/30/2021 12:53:23 PM | IVR call: balance | Received call for balance for account 10351266 undefined | 7 | 2 | 6292 | 78 | 78 | 6/30/2021 12:53:23 PM | ||||||||||||||||||||||||||||||
| 437083 | 7205 | 6/30/2021 12:51:17 PM | 6/30/2021 12:51:35 PM | IVR call: statement | Received call for statement for account 10427448 sent message: 635 | 8 | 2 | 6291 | 79 | 79 | 6/30/2021 12:51:35 PM | 116364 | |||||||||||||||||||||||||||||
| 437065 | 5403 | 6/30/2021 12:42:40 PM | 6/30/2021 12:42:41 PM | IVR call: balance | Received call for balance for account 10277624 undefined | 7 | 2 | 4570 | 78 | 78 | 6/30/2021 12:42:41 PM | ||||||||||||||||||||||||||||||
| 437057 | 5402 | 6/30/2021 12:41:29 PM | 6/30/2021 12:41:30 PM | IVR call: balance | Received call for balance for account 10343335 undefined | 7 | 2 | 4569 | 78 | 78 | 6/30/2021 12:41:30 PM | ||||||||||||||||||||||||||||||
| 437054 | 7184 | 6/30/2021 12:40:27 PM | 6/30/2021 12:40:52 PM | IVR call: statement | Received call for statement for account 10291571 sent message: 634 | 8 | 2 | 6269 | 79 | 79 | 6/30/2021 12:40:52 PM | 116363 |