Details
Conversation
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EscalationLevel
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LatestCall
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437156
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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7211
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LatestTicket
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CreatedAt
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6/30/2021 1:14:26 PM
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UpdatedAt
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4/29/2022 8:29:20 AM
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Subject
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WATER QUERY
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Description
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WATER QUERY 6 MONTH POLICY<div><br></div><div>back charge is exactly 6 months, does not qualify for policy </div>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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6296
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OpenedBy
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AssignedTo
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10
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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95
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"16","un":"cumilem","dt":"2021-09-17T07:03:00.782Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:21:48.723Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T06:58:17.853Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T06:59:24.749Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-29T08:29:20.326Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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101
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CreatedBy1
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UpdatedBy1
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13
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ResolvedAt
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4/29/2022 8:29:20 AM
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Thread
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ResolvedBy
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10
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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13