Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 444430 | 5007 | 7/6/2021 1:55:21 PM | 7/6/2021 1:55:22 PM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | 78 | 7/6/2021 1:55:22 PM | ||||||||||||||||||||||||||||||
| 444431 | 7712 | 7/6/2021 1:55:20 PM | 7/6/2021 1:55:22 PM | IVR call: balance | Received call for balance for account 10430547 undefined | 7 | 2 | 6757 | 78 | 78 | 7/6/2021 1:55:22 PM | ||||||||||||||||||||||||||||||
| 444428 | 7712 | 7/6/2021 1:54:28 PM | 7/6/2021 1:54:45 PM | IVR call: statement | Received call for statement for account 10430547 undefined | 6757 | 7/6/2021 1:54:45 PM | ||||||||||||||||||||||||||||||||||
| 444417 | 6043 | 7/6/2021 1:45:28 PM | 7/6/2021 1:45:29 PM | IVR call: balance | Received call for balance for account 10048207 undefined | 7 | 2 | 5176 | 78 | 78 | 7/6/2021 1:45:29 PM | ||||||||||||||||||||||||||||||
| 7711 | 7/6/2021 1:44:03 PM | 3/28/2022 7:07:05 AM | Late termination | Late termination 201508-201811<br/><b>Journal Number</b>: [460547] | 24 | 3 | 6756 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-06T13:43:13.228Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 444405 | 7710 | 7/6/2021 1:27:32 PM | 7/6/2021 1:27:33 PM | IVR call: balance | Received call for balance for account 10401188 undefined | 7 | 2 | 6755 | 78 | 78 | 7/6/2021 1:27:33 PM | ||||||||||||||||||||||||||||||
| 7709 | 7/6/2021 1:26:17 PM | 4/12/2022 9:39:10 AM | High Consumption METER LEAKING 2020.08 ,CHANGE OF WATER METER | High Consumption METER LEAKING 2020.08 ,CHANGE OF WATER METER<div>D/O 2021/10/05</div><div><br></div><div>SEND TO W.W FOR CREDIT REPORT.</div><br/><b>Journal Number</b>: [432131]<br/><b>Journal Amount</b>: [6431.46] | 25 | 3 | 6754 | 4 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-06T13:25:17.100Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-14T12:21:13.861Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-14T12:21:17.786Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-14T12:21:21.233Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-14T12:21:26.464Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-05T07:37:34.295Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T08:39:19.607Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-20T12:42:28.388Z"}] | 1 | 112 | 4 | 4/12/2022 9:39:10 AM | 4 | 4 | ||||||||||||||||||||||
| 7708 | 7/6/2021 1:18:44 PM | 9/13/2022 10:40:52 AM | WATER QUERY SINCE 2020 | WATER QUERY SINCE 2020<div><br></div><div>Query Resolved: 11.09.2022</div><div>2020/09 adjusted with 06 month policy</div><div><br></div><div>Reversal done for unbilled water charges for 202106 -journal no. 216665</div> | 27 | 3 | 6753 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-06T13:17:44.499Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-17T06:44:08.016Z"}] | 1 | 67 | 9/11/2022 10:51:54 AM | 119866 | 3 | 10 | ||||||||||||||||||||||
| 444397 | 6098 | 7/6/2021 1:18:11 PM | 7/6/2021 1:18:27 PM | IVR call: statement | Received call for statement for account 10017588 sent message: 896 | 8 | 2 | 5228 | 79 | 79 | 7/6/2021 1:18:27 PM | 116625 | |||||||||||||||||||||||||||||
| 444393 | 6098 | 7/6/2021 1:16:31 PM | 7/6/2021 1:16:51 PM | IVR call: statement | Received call for statement for account 10017588 sent message: 895 | 8 | 2 | 5228 | 79 | 79 | 7/6/2021 1:16:51 PM | 116624 | |||||||||||||||||||||||||||||
| 444380 | 7707 | 7/6/2021 1:02:28 PM | 7/6/2021 1:02:51 PM | IVR call: statement | Received call for statement for account 10000655 sent message: 894 | 8 | 2 | 6752 | 79 | 79 | 7/6/2021 1:02:51 PM | 116623 | |||||||||||||||||||||||||||||
| 7706 | 7/6/2021 12:59:56 PM | 10/23/2022 7:41:20 AM | water query | high water consumption <div>current reading 3726</div><div><br></div><div>Meter inspection logged with WW 19.06.2022, but consumer should be advised to check for any internal leaks<br></div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Meter inspection dated 2022/06/21, REF 764884 an internal leak was found. Query closed, customer needs to repair internal leaks and log a new query by attaching the plumbers letter for a leak credit assessment.</div> | 27 | 3 | 6751 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-07-06T12:59:58.308Z"}] | 1 | 67 | 10/23/2022 7:41:20 AM | 8 | 8 | |||||||||||||||||||||||
| 444370 | 7705 | 7/6/2021 12:52:48 PM | 7/6/2021 12:52:50 PM | IVR call: balance | Received call for balance for account 10392575 undefined | 7 | 2 | 6750 | 78 | 78 | 7/6/2021 12:52:50 PM | ||||||||||||||||||||||||||||||
| 444318 | 5265 | 7/6/2021 12:22:28 PM | 7/6/2021 12:22:29 PM | IVR call: balance | Received call for balance for account 10006267 undefined | 7 | 2 | 4440 | 78 | 78 | 7/6/2021 12:22:29 PM | ||||||||||||||||||||||||||||||
| 444314 | 5265 | 7/6/2021 12:21:17 PM | 7/6/2021 12:21:18 PM | IVR call: balance | Received call for balance for account 10006267 undefined | 7 | 2 | 4440 | 78 | 78 | 7/6/2021 12:21:18 PM | ||||||||||||||||||||||||||||||
| 444310 | 5265 | 7/6/2021 12:20:14 PM | 7/6/2021 12:20:16 PM | IVR call: balance | Received call for balance for account 10006267 undefined | 7 | 2 | 4440 | 78 | 78 | 7/6/2021 12:20:16 PM | ||||||||||||||||||||||||||||||
| 444303 | 7704 | 7/6/2021 12:17:11 PM | 7/6/2021 12:17:13 PM | IVR call: balance | Received call for balance for account 20072164 undefined | 7 | 2 | 6749 | 78 | 78 | 7/6/2021 12:17:13 PM | ||||||||||||||||||||||||||||||
| 444284 | 7703 | 7/6/2021 12:10:20 PM | 7/6/2021 12:10:22 PM | IVR call: balance | Received call for balance for account 10384427 undefined | 7 | 2 | 3167 | 78 | 78 | 7/6/2021 12:10:22 PM | ||||||||||||||||||||||||||||||
| 444279 | 5792 | 7/6/2021 12:09:40 PM | 7/6/2021 12:10:03 PM | IVR call: statement | Received call for statement for account 10240834 sent message: 893 | 8 | 2 | 51 | 79 | 79 | 7/6/2021 12:10:03 PM | 116622 | |||||||||||||||||||||||||||||
| 444280 | 7702 | 7/6/2021 12:09:30 PM | 7/6/2021 12:09:32 PM | IVR call: balance | Received call for balance for account 20017847 undefined | 7 | 2 | 6748 | 78 | 78 | 7/6/2021 12:09:32 PM |