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EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
7706
LatestTicket
CreatedAt
7/6/2021 12:59:56 PM
UpdatedAt
10/23/2022 7:41:20 AM
Subject
water query
Description
high water consumption&nbsp;<div>current reading 3726</div><div><br></div><div>Meter inspection logged with WW 19.06.2022, but consumer should be advised to check for any internal leaks<br></div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Meter inspection dated 2022/06/21, REF 764884 an internal leak was found. Query closed, customer needs to repair internal leaks and log a new query by attaching the plumbers letter for a leak credit assessment.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
6751
OpenedBy
AssignedTo
12
Region
4
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"199","un":"siphokazin","dt":"2021-07-06T12:59:58.308Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/23/2022 7:41:20 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
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8
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