Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 444898 | 6748 | 7/7/2021 7:55:34 AM | 7/7/2021 7:55:36 AM | IVR call: balance | Received call for balance for account 10136671 undefined | 7 | 2 | 5868 | 78 | 78 | 7/7/2021 7:55:36 AM | ||||||||||||||||||||||||||||||
| 444897 | 7737 | 7/7/2021 7:55:28 AM | 7/7/2021 7:56:06 AM | IVR call: statement | Received call for statement for account 10355564 sent message: 913 | 8 | 2 | 6781 | 79 | 79 | 7/7/2021 7:56:06 AM | 116642 | |||||||||||||||||||||||||||||
| 444894 | 7736 | 7/7/2021 7:54:30 AM | 7/7/2021 7:55:26 AM | IVR call: statement | Received call for statement for account 10278572 sent message: 912 | 8 | 2 | 6780 | 79 | 79 | 7/7/2021 7:55:26 AM | 116641 | |||||||||||||||||||||||||||||
| 444888 | 6748 | 7/7/2021 7:53:25 AM | 7/7/2021 7:53:46 AM | IVR call: statement | Received call for statement for account 10136671 sent message: 911 | 8 | 2 | 5868 | 79 | 79 | 7/7/2021 7:53:46 AM | 116640 | |||||||||||||||||||||||||||||
| 444882 | 5112 | 7/7/2021 7:50:57 AM | 7/7/2021 7:51:49 AM | IVR call: statement | Received call for statement for account 10156712 sent message: 910 | 8 | 2 | 4287 | 79 | 79 | 7/7/2021 7:51:49 AM | 116639 | |||||||||||||||||||||||||||||
| 444874 | 5111 | 7/7/2021 7:48:42 AM | 7/7/2021 7:49:18 AM | IVR call: statement | Received call for statement for account 10349344 sent message: 909 | 8 | 2 | 4286 | 79 | 79 | 7/7/2021 7:49:18 AM | 116638 | |||||||||||||||||||||||||||||
| 444855 | 5602 | 7/7/2021 7:41:42 AM | 7/7/2021 7:42:06 AM | IVR call: statement | Received call for statement for account 10014550 sent message: 908 | 8 | 2 | 4762 | 79 | 79 | 7/7/2021 7:42:06 AM | 116637 | |||||||||||||||||||||||||||||
| 444850 | 5147 | 7/7/2021 7:38:28 AM | 7/7/2021 7:39:05 AM | IVR call: statement | Received call for statement for account 10400182 sent message: 907 | 8 | 2 | 4328 | 79 | 79 | 7/7/2021 7:39:05 AM | 116636 | |||||||||||||||||||||||||||||
| 7733 | 7/7/2021 7:37:00 AM | 7/7/2021 7:31:59 PM | plumbers letter recd | jrnl no 838709 processed 7/07/2021<br/><b>Journal Amount</b>: [607734.35] | 27 | 3 | 6778 | 5 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-07-07T07:37:02.182Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-07T19:28:10.225Z"}] | 1 | 96 | 7/7/2021 7:31:59 PM | 5 | 2 | |||||||||||||||||||||||
| 444846 | 5108 | 7/7/2021 7:36:53 AM | 7/7/2021 7:37:16 AM | IVR call: statement | Received call for statement for account 10419063 sent message: 906 | 8 | 2 | 4282 | 79 | 79 | 7/7/2021 7:37:16 AM | 116635 | |||||||||||||||||||||||||||||
| 444842 | 7724 | 7/7/2021 7:34:09 AM | 8/7/2021 11:27:05 AM | IVR call: balance | Received call for balance for account 10217872 undefined | 7 | 2 | 6769 | 78 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T11:27:05.866Z"}] | 78 | 8/7/2021 11:27:05 AM | 214 | ||||||||||||||||||||||||||||
| 444841 | 5108 | 7/7/2021 7:33:46 AM | 7/7/2021 7:33:47 AM | IVR call: balance | Received call for balance for account 10419063 undefined | 7 | 2 | 4282 | 78 | 78 | 7/7/2021 7:33:47 AM | ||||||||||||||||||||||||||||||
| 7732 | 7/7/2021 7:33:11 AM | 7/12/2022 10:51:27 AM | LATE TERMINATION/REFUND | PROPERTY SOLD,CONSUMER REQUESTS PROGRESS REPORT ON REFUND.<div><br></div><div><b><u>QRC RESPONSE:</u></b> Account finalized accordingly and refund processed 20210811. Query resolved.</div> | 27 | 3 | 6777 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-07T07:32:10.787Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:38:53.147Z"}] | 6 | 107 | 7/12/2022 10:51:26 AM | 8 | 8 | |||||||||||||||||||||||
| 7731 | 7/7/2021 7:27:45 AM | 11/13/2022 12:48:52 PM | WATER QUERY 6 MONTH POLICY | WATER QUERY 6 MONTH POLICY<div><br></div><div><b><u>QRC RESPONSE:</u></b> Query being attended to under Ref #22206. Query closed</div> | 27 | 3 | 6776 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-07T07:26:44.403Z"}] | 1 | 67 | 11/13/2022 12:48:52 PM | 8 | 8 | |||||||||||||||||||||||
| 7730 | 7/7/2021 7:22:34 AM | 10/23/2021 8:22:46 AM | Disputing Readings | Consumer disputing readings from 2019. Requested meter inspection by WW on 07.07.2021<div><br></div><div>06 month Back charge policy 2019/12 billing</div><br/><b>Journal Number</b>: [BJ71819865]<br/><b>Journal Amount</b>: [-R289.28] | 27 | 3 | 6774 | 8 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-07T07:21:33.274Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-21T13:31:50.509Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-21T13:32:42.668Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T08:18:22.025Z"}] | 1 | 101 | 3 | 10/23/2021 8:22:46 AM | 8 | 3 | ||||||||||||||||||||||
| 7728 | 7/7/2021 7:22:33 AM | 11/5/2021 8:17:42 AM | LATE TERMINATION/REFUND | CONSUMER ENQUIRING ABOUT REFUND ANDTERMINATION OF SERVICES<br><b>Journal Number</b>: [095567]<div>Response from QRC: <b>Query Resolved</b></div><div><br></div><div><b>RESPONSE QRC</b>:LATE TERMINATION ,JOURNAL{095567} AUTHORISED</div> | 27 | 3 | 6775 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-07T07:21:32.627Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-07T07:26:53.545Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:34:11.987Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T11:48:49.801Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T09:05:10.110Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:15:45.891Z"}] | 6 | 122 | 230 | 11/5/2021 8:17:42 AM | 173 | 230 | ||||||||||||||||||||||
| 444808 | 4555 | 7/7/2021 7:13:01 AM | 7/7/2021 7:13:26 AM | IVR call: statement | Received call for statement for account 10401989 sent message: 905 | 8 | 2 | 3874 | 79 | 79 | 7/7/2021 7:13:26 AM | 116634 | |||||||||||||||||||||||||||||
| 7727 | 7/7/2021 7:11:09 AM | 11/2/2021 6:31:06 AM | WATER QUERY | HIGH WATER CONSUMPTION<div><br></div><div>CLOSE DUPLICATE QUERY (#11718)</div> | 27 | 3 | 6773 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-07T07:10:09.137Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:30:32.690Z"}] | 1 | 101 | 3 | 11/2/2021 6:31:06 AM | 173 | 3 | ||||||||||||||||||||||
| 444798 | 7729 | 7/7/2021 7:10:03 AM | 7/7/2021 7:10:24 AM | IVR call: statement | Received call for statement for account 10425508 sent message: 904 | 8 | 2 | 6772 | 79 | 79 | 7/7/2021 7:10:24 AM | 116633 | |||||||||||||||||||||||||||||
| 444774 | 5196 | 7/7/2021 7:01:30 AM | 7/7/2021 7:01:59 AM | IVR call: statement | Received call for statement for account 10298081 sent message: 903 | 8 | 2 | 4377 | 79 | 79 | 7/7/2021 7:01:59 AM | 116632 |