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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
7730
LatestTicket
CreatedAt
7/7/2021 7:22:34 AM
UpdatedAt
10/23/2021 8:22:46 AM
Subject
Disputing Readings
Description
Consumer disputing readings from 2019. Requested meter inspection by WW on 07.07.2021<div><br></div><div>06 month Back charge policy 2019/12 billing</div><br/><b>Journal Number</b>: [BJ71819865]<br/><b>Journal Amount</b>: [-R289.28]
Priority
Disposition
27
ConversationType
3
Parent
Account
6774
OpenedBy
AssignedTo
8
Region
2
Department
23
QueryType
1
SubQueryType
85
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History
[{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-07T07:21:33.274Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-21T13:31:50.509Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-21T13:32:42.668Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T08:18:22.025Z"}]
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Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
3
ResolvedAt
10/23/2021 8:22:46 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
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3
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