Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 7744 | 7/7/2021 9:00:24 AM | 2/27/2023 7:16:36 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><b><u>QRC RESPONSE</u></b>: Customers average is consistent there is no high consumption account allocated to assess for six months 2021/05.</div><div>Query closed.</div><div><br></div><div>QRC RESPONSE - Journal processed for 6 month policy 202009/202104</div><div>Journal processed pending authorization done - 25.10.22<br></div><br><b>Journal Number</b>: [888935]<br><b>Journal Amount</b>: [-R551.31] | 27 | 3 | 6791 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-07T08:59:23.053Z"}] | 1 | 67 | 2/27/2023 7:16:13 AM | 140007 | 3 | 3 | ||||||||||||||||||||||
| 444971 | 7746 | 7/7/2021 8:42:40 AM | 7/7/2021 8:43:07 AM | IVR call: statement | Received call for statement for account 10260969 sent message: 918 | 8 | 2 | 6790 | 79 | 79 | 7/7/2021 8:43:07 AM | 116647 | |||||||||||||||||||||||||||||
| 444967 | 7746 | 7/7/2021 8:41:03 AM | 7/7/2021 8:41:52 AM | IVR call: statement | Received call for statement for account 10260969 sent message: 917 | 8 | 2 | 6790 | 79 | 79 | 7/7/2021 8:41:52 AM | 116646 | |||||||||||||||||||||||||||||
| 7745 | 7/7/2021 8:35:50 AM | 4/12/2022 9:43:30 AM | Late termination | Late termination 201610-202106<br/><b>Journal Number</b>: [460729] | 28 | 3 | 6789 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-07T08:35:52.532Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-12T12:48:55.043Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 444956 | 7739 | 7/7/2021 8:32:07 AM | 7/7/2021 8:32:09 AM | IVR call: balance | Received call for balance for account 10025611 undefined | 7 | 2 | 6784 | 78 | 78 | 7/7/2021 8:32:09 AM | ||||||||||||||||||||||||||||||
| 444950 | 7/7/2021 8:28:46 AM | 7/7/2021 8:28:46 AM | IVR call:$616 | Received call for $1310 for account undefined | 7/7/2021 8:28:46 AM | ||||||||||||||||||||||||||||||||||||
| 444948 | 5709 | 7/7/2021 8:27:08 AM | 7/7/2021 8:27:09 AM | IVR call: balance | Received call for balance for account 10022228 undefined | 7 | 2 | 4864 | 78 | 78 | 7/7/2021 8:27:09 AM | ||||||||||||||||||||||||||||||
| 444945 | 7/7/2021 8:24:21 AM | 7/7/2021 8:24:21 AM | IVR call:$615 | Received call for $1309 for account undefined | 7/7/2021 8:24:21 AM | ||||||||||||||||||||||||||||||||||||
| 444943 | 7/7/2021 8:22:47 AM | 7/7/2021 8:22:48 AM | IVR call:$614 | Received call for $1308 for account undefined | 7/7/2021 8:22:48 AM | ||||||||||||||||||||||||||||||||||||
| 444942 | 7741 | 7/7/2021 8:22:27 AM | 7/7/2021 8:22:52 AM | IVR call: statement | Received call for statement for account 10354159 sent message: 916 | 8 | 2 | 6786 | 79 | 79 | 7/7/2021 8:22:52 AM | 116645 | |||||||||||||||||||||||||||||
| 7743 | 7/7/2021 8:20:19 AM | 4/12/2022 9:47:18 AM | 6 months policy 201903 | 6 months policy 201903<br/><b>Journal Number</b>: [460731] | 27 | 3 | 6787 | 10 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-07T08:20:21.230Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:08:54.824Z"}] | 2 | 101 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 7742 | 7/7/2021 8:20:16 AM | 3/28/2022 7:10:22 AM | HIGH ELECTRICITY CONSUMPTION | <p class="MsoNormal"><span lang="EN-ZA">Consumer has been charged for electricity on a previous meter that was last read in 2019. There was a new meter installed in April and the interims reversed were all credited to the previous owner but the actual consumption was then billed to the new owner including the electricity from 2019 to December 2020 (when the property was sold) <o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA"> </span></p> <ul style="margin-top:0in" type="disc"> <li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span lang="EN-ZA">Credit for interims was passed on account 10017808 and actual electricity was charged on 10429983</span></li> </ul><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 6788 | 11 | 2 | 23 | 2 | 99 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-07T08:19:15.993Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:44:07.703Z"}] | 2 | 112 | 214 | 3/28/2022 7:10:22 AM | 11 | 214 | ||||||||||||||||||||||
| 444937 | 7741 | 7/7/2021 8:16:45 AM | 7/7/2021 8:17:12 AM | IVR call: statement | Received call for statement for account 10354159 sent message: 915 | 8 | 2 | 6786 | 79 | 79 | 7/7/2021 8:17:12 AM | 116644 | |||||||||||||||||||||||||||||
| 7734 | 7/7/2021 8:11:48 AM | 11/13/2022 11:23:19 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER ON THE ACCOUNT. KINDLY INVESTIGATE <div><br></div><div>Meter inspection query logged,awaiting feedback<br></div><div><br></div><div><br></div><div><b><u>QRC RESPONSE: </u></b>Meter removed on the account in 202106, there is no consumption record to investigate. Query closed</div> | 27 | 3 | 6785 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-07T08:10:47.716Z"}] | 1 | 67 | 11/13/2022 11:23:19 AM | 8 | 8 | |||||||||||||||||||||||
| 444919 | 7739 | 7/7/2021 8:05:58 AM | 7/7/2021 8:05:59 AM | IVR call: balance | Received call for balance for account 10025611 undefined | 7 | 2 | 6784 | 78 | 78 | 7/7/2021 8:05:59 AM | ||||||||||||||||||||||||||||||
| 444912 | 7738 | 7/7/2021 8:01:21 AM | 7/7/2021 8:01:22 AM | IVR call: balance | Received call for balance for account 10411174 undefined | 7 | 2 | 6783 | 78 | 78 | 7/7/2021 8:01:22 AM | ||||||||||||||||||||||||||||||
| 7735 | 7/7/2021 8:00:03 AM | 4/12/2022 9:43:30 AM | 6 months policy 20191220 | 6 months policy 20191220 <br/><b>Journal Number</b>: [460698]<br/><b>Journal Amount</b>: [79525.55] | 27 | 3 | 6782 | 7 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-07T08:00:05.489Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T11:04:23.107Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T11:04:57.865Z"}] | 2 | 101 | 4/12/2022 9:43:30 AM | 7 | 2 | |||||||||||||||||||||||
| 444911 | 5915 | 7/7/2021 8:00:02 AM | 7/7/2021 8:00:03 AM | IVR call: balance | Received call for balance for account 10007086 undefined | 7 | 2 | 5055 | 78 | 78 | 7/7/2021 8:00:03 AM | ||||||||||||||||||||||||||||||
| 444901 | 6748 | 7/7/2021 7:56:32 AM | 7/7/2021 7:56:50 AM | IVR call: statement | Received call for statement for account 10136671 sent message: 914 | 8 | 2 | 5868 | 79 | 79 | 7/7/2021 7:56:50 AM | 116643 | |||||||||||||||||||||||||||||
| 444900 | 7724 | 7/7/2021 7:56:24 AM | 8/7/2021 11:26:54 AM | IVR call: balance | Received call for balance for account 10217872 undefined | 7 | 2 | 6769 | 78 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T11:26:55.092Z"}] | 78 | 8/7/2021 11:26:54 AM | 214 |