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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
7744
LatestTicket
CreatedAt
7/7/2021 9:00:24 AM
UpdatedAt
2/27/2023 7:16:36 AM
Subject
HIGH WATER CONSUMPTION
Description
CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><b><u>QRC RESPONSE</u></b>: Customers average is consistent there is no high consumption account allocated to assess for six months 2021/05.</div><div>Query closed.</div><div><br></div><div>QRC RESPONSE - Journal processed for 6 month policy 202009/202104</div><div>Journal processed pending authorization done - 25.10.22<br></div><br><b>Journal Number</b>: [888935]<br><b>Journal Amount</b>: [-R551.31]
Priority
Disposition
27
ConversationType
3
Parent
Account
6791
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-07T08:59:23.053Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
2/27/2023 7:16:13 AM
Thread
140007
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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