Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 7790 | 7/8/2021 7:35:21 AM | 3/28/2022 6:35:04 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 6836 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-08T07:34:20.331Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:20:14.716Z"}] | 1 | 111 | 214 | 3/28/2022 6:35:04 AM | 5 | 214 | ||||||||||||||||||||||
| 7789 | 7/8/2021 7:32:51 AM | 7/10/2021 10:37:34 AM | 2 6 months policy adjustments done 201902&202103 | 2 6 months policy adjustments done 201902&202103<br/><b>Journal Number</b>: [461676] | 28 | 3 | 6835 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-08T07:31:49.588Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-10T10:37:30.641Z"}] | 2 | 101 | 3 | ||||||||||||||||||||||||||
| 445771 | 5342 | 7/8/2021 7:29:10 AM | 7/8/2021 7:29:11 AM | IVR call: balance | Received call for balance for account 10031165 undefined | 7 | 2 | 4508 | 78 | 78 | 7/8/2021 7:29:11 AM | ||||||||||||||||||||||||||||||
| 445753 | 7788 | 7/8/2021 7:22:52 AM | 7/8/2021 7:22:54 AM | IVR call: balance | Received call for balance for account 10424535 undefined | 7 | 2 | 6834 | 78 | 78 | 7/8/2021 7:22:54 AM | ||||||||||||||||||||||||||||||
| 7691 | 7/8/2021 7:20:30 AM | 11/21/2022 7:53:41 AM | water | 2020/07/25-back charge of 7 months<div>2019/12/ -back charge of 8 months</div><div>apply 6 months policy</div><div>consumer also says his meter number is incorrect</div><div>h/c on water and possible faulty meter</div><div><b><u>QRC RESPONSE:</u></b></div><div>6 months policy 201912</div><div>6 months policy 202007</div><div>adjustments done , journal awaiting for authorization.</div><br/><b>Journal Number</b>: [018854] | 24 | 3 | 6739 | 5 | 4 | 23 | 1 | 95 | 1 | 95 | 139956 | 7 | |||||||||||||||||||||||||
| 7783 | 7/8/2021 7:06:06 AM | 3/28/2022 7:25:06 AM | WATER QUERY | WATER QUERY | 3 | 6833 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-08T07:05:05.123Z"}] | 1 | 67 | 14 | |||||||||||||||||||||||||||
| 7787 | 7/8/2021 7:04:08 AM | 5/9/2022 7:50:20 AM | water | apply 6mths policy on billing of 27/06/2021<br/><b>Journal Number</b>: [BJ71126414] | 27 | 3 | 6832 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-08T07:03:06.797Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-09-22T12:09:53.769Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-09T07:50:00.400Z"}] | 1 | 101 | 3 | 5/9/2022 7:50:20 AM | 6 | 3 | ||||||||||||||||||||||
| 7786 | 7/8/2021 7:00:49 AM | 3/28/2022 7:23:36 AM | 6 months policy 201906 | 6 months policy 201906<br/><b>Journal Number</b>: [461628]<br/><b>Journal Amount</b>: [-R187.44] | 27 | 3 | 6831 | 13 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-08T06:59:47.432Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-10T10:41:03.373Z"}] | 2 | 101 | 3/28/2022 7:23:36 AM | 13 | 3 | |||||||||||||||||||||||
| 445713 | 7784 | 7/8/2021 6:58:00 AM | 7/8/2021 6:58:01 AM | IVR call: balance | Received call for balance for account 10052396 undefined | 7 | 2 | 6830 | 78 | 78 | 7/8/2021 6:58:01 AM | ||||||||||||||||||||||||||||||
| 445709 | 7784 | 7/8/2021 6:56:37 AM | 7/8/2021 6:56:39 AM | IVR call: balance | Received call for balance for account 10052396 undefined | 7 | 2 | 6830 | 78 | 78 | 7/8/2021 6:56:39 AM | ||||||||||||||||||||||||||||||
| 445705 | 7779 | 7/8/2021 6:55:09 AM | 7/8/2021 6:55:13 AM | IVR call: balance | Received call for balance for account 10045166 undefined | 7 | 2 | 6826 | 78 | 78 | 7/8/2021 6:55:13 AM | ||||||||||||||||||||||||||||||
| 445703 | 7779 | 7/8/2021 6:52:19 AM | 7/8/2021 6:52:20 AM | IVR call:$624 | Received call for $1318 for account 10045166 | 6826 | 7/8/2021 6:52:20 AM | ||||||||||||||||||||||||||||||||||
| 1410 | 7/8/2021 6:47:06 AM | 10/23/2021 8:19:49 AM | LATE TERMINATION QUERY | CONSUMER REQUESTS MUNICIPAL SERVICES ON ACCOUNT TO BE SPLIT BETWEEN ACCOUNT 10401431 AND ACCOUNT 10401434 | 3 | 1397 | 2 | 23 | 7 | 60 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-08T06:54:22.593Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-23T08:19:49.621Z"}] | 7 | 60 | 6 | |||||||||||||||||||||||||||
| 7780 | 7/8/2021 6:46:23 AM | 3/28/2022 7:10:22 AM | WATER QUERY | WATER QUERY | 3 | 6829 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-08T06:45:22.109Z"}] | 1 | 67 | 14 | |||||||||||||||||||||||||||
| 7782 | 7/8/2021 6:43:52 AM | 7/14/2021 2:54:00 PM | 6 months policy 201905 | 6 months policy 201905<br/><b>Journal Number</b>: [461625]<br/><b>Journal Amount</b>: [-R44,726.95] | 27 | 3 | 6828 | 74 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-08T06:42:50.210Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-10T10:12:15.833Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-14T14:52:34.055Z"}] | 2 | 101 | 7/14/2021 2:54:00 PM | 172 | 3 | |||||||||||||||||||||||
| 445686 | 7781 | 7/8/2021 6:42:23 AM | 7/8/2021 6:42:43 AM | IVR call: statement | Received call for statement for account 10430195 undefined | 6827 | 7/8/2021 6:42:43 AM | ||||||||||||||||||||||||||||||||||
| 445685 | 7779 | 7/8/2021 6:41:33 AM | 7/8/2021 6:41:34 AM | IVR call: balance | Received call for balance for account 10045166 undefined | 7 | 2 | 6826 | 78 | 78 | 7/8/2021 6:41:34 AM | ||||||||||||||||||||||||||||||
| 7778 | 7/8/2021 6:40:39 AM | 9/8/2021 9:38:57 AM | LATE TERMINATION QUERY | PROPERTY SOLD,REQUEST TRANSFER OF SERVICES AND REFUND. | 3 | 6825 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-08T06:40:02.572Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-05T11:58:17.262Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:38:57.913Z"}] | 6 | 107 | 172 | |||||||||||||||||||||||||||
| 445652 | 6548 | 7/8/2021 6:29:01 AM | 8/26/2021 9:08:02 AM | IVR call:$623 | Received call for $1317 for account 10310361 | 5667 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T09:07:20.573Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T09:07:40.789Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T09:08:01.683Z"}] | 8/26/2021 9:08:02 AM | 4 | ||||||||||||||||||||||||||||||||
| 445646 | 7746 | 7/8/2021 6:19:15 AM | 7/8/2021 6:19:16 AM | IVR call: balance | Received call for balance for account 10260969 undefined | 7 | 2 | 6790 | 78 | 78 | 7/8/2021 6:19:16 AM |