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EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
7691
LatestTicket
CreatedAt
7/8/2021 7:20:30 AM
UpdatedAt
11/21/2022 7:53:41 AM
Subject
water
Description
2020/07/25-back charge of 7 months<div>2019/12/&nbsp; -back charge of 8 months</div><div>apply 6 months policy</div><div>consumer also says his meter number is incorrect</div><div>h/c on water and possible faulty meter</div><div><b><u>QRC RESPONSE:</u></b></div><div>6 months policy 201912</div><div>6 months policy 202007</div><div>adjustments done , journal awaiting for authorization.</div><br/><b>Journal Number</b>: [018854]
Priority
Disposition
24
ConversationType
3
Parent
Account
6739
OpenedBy
AssignedTo
5
Region
4
Department
23
QueryType
1
SubQueryType
95
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EscalationCron
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Category
1
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95
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
139956
ResolvedBy
WasCreatedByCustomer
HasIvrcall
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7