Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 446007 | 5952 | 7/8/2021 11:56:30 AM | 7/8/2021 11:56:31 AM | IVR call: balance | Received call for balance for account 10399143 undefined | 7 | 2 | 5089 | 78 | 78 | 7/8/2021 11:56:31 AM | ||||||||||||||||||||||||||||||
| 446005 | 5952 | 7/8/2021 11:54:31 AM | 7/8/2021 11:54:33 AM | IVR call: balance | Received call for balance for account 10399143 undefined | 7 | 2 | 5089 | 78 | 78 | 7/8/2021 11:54:33 AM | ||||||||||||||||||||||||||||||
| 445985 | 7805 | 7/8/2021 9:03:28 AM | 7/8/2021 9:03:30 AM | IVR call: balance | Received call for balance for account 10219667 undefined | 7 | 2 | 6849 | 78 | 78 | 7/8/2021 9:03:30 AM | ||||||||||||||||||||||||||||||
| 445983 | 7804 | 7/8/2021 9:03:28 AM | 7/8/2021 9:03:30 AM | IVR call: balance | Received call for balance for account 10009610 undefined | 7 | 2 | 6847 | 78 | 78 | 7/8/2021 9:03:30 AM | ||||||||||||||||||||||||||||||
| 445978 | 7803 | 7/8/2021 9:03:28 AM | 7/8/2021 9:03:30 AM | IVR call: balance | Received call for balance for account 10009610 undefined | 7 | 2 | 6846 | 78 | 78 | 7/8/2021 9:03:30 AM | ||||||||||||||||||||||||||||||
| 445982 | 7802 | 7/8/2021 9:03:28 AM | 7/8/2021 9:03:30 AM | IVR call: balance | Received call for balance for account 10009610 undefined | 7 | 2 | 6848 | 78 | 78 | 7/8/2021 9:03:30 AM | ||||||||||||||||||||||||||||||
| 445973 | 7800 | 7/8/2021 8:58:24 AM | 7/8/2021 8:58:27 AM | IVR call: balance | Received call for balance for account 10062203 undefined | 7 | 2 | 6845 | 78 | 78 | 7/8/2021 8:58:27 AM | ||||||||||||||||||||||||||||||
| 7799 | 7/8/2021 8:52:07 AM | 3/28/2022 7:23:36 AM | six Months policy applied | Journal Done<br/><b>Journal Number</b>: [461782]<br/><b>Journal Amount</b>: [-R503.34] | 27 | 3 | 6844 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-07-08T08:51:05.286Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-10T10:41:37.169Z"}] | 1 | 95 | 3/28/2022 7:23:36 AM | 13 | 3 | |||||||||||||||||||||||
| 7797 | 7/8/2021 8:47:52 AM | 3/28/2022 7:23:36 AM | BE REVERSED FROM 201405-202010 | BE REVERSED FROM 201405-202010<br/><b>Journal Number</b>: [461780]<br/><b>Journal Amount</b>: [-R13,551.82] | 27 | 3 | 6843 | 13 | 2 | 23 | 2 | 103 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-08T08:46:50.275Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-10T09:46:23.678Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-14T14:49:58.756Z"}] | 2 | 103 | 3/28/2022 7:23:36 AM | 13 | 3 | |||||||||||||||||||||||
| 445946 | 7798 | 7/8/2021 8:47:05 AM | 3/26/2022 8:32:00 AM | IVR call: balance | Received call for balance for account 20077099 undefined | 7 | 2 | 5220 | 78 | [{"op":"R","uid":"18","un":"lindan","dt":"2022-03-26T08:31:58.770Z"}] | 78 | 3/26/2022 8:32:00 AM | 18 | ||||||||||||||||||||||||||||
| 445941 | 6737 | 7/8/2021 8:45:08 AM | 7/8/2021 8:45:10 AM | IVR call: balance | Received call for balance for account 10352926 undefined | 7 | 2 | 5858 | 78 | 78 | 7/8/2021 8:45:10 AM | ||||||||||||||||||||||||||||||
| 445932 | 4881 | 7/8/2021 8:43:29 AM | 7/8/2021 8:43:31 AM | IVR call: balance | Received call for balance for account 10431550 undefined | 7 | 2 | 4078 | 78 | 78 | 7/8/2021 8:43:31 AM | ||||||||||||||||||||||||||||||
| 445920 | 7796 | 7/8/2021 8:39:44 AM | 7/8/2021 8:40:11 AM | IVR call: statement | Received call for statement for account 10268847 sent message: 930 | 8 | 2 | 6842 | 79 | 79 | 7/8/2021 8:40:11 AM | 116659 | |||||||||||||||||||||||||||||
| 7795 | 7/8/2021 8:33:59 AM | 8/14/2021 6:56:09 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="19" style="height:14.4pt"> <td height="19" class="xl65" width="338" style="height:14.4pt;width:253pt">REVERSED</td></tr></tbody></table></div> | 4 | 3 | 6841 | 74 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-08T08:36:14.685Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T06:41:40.896Z"}] | 4 | 106 | 8/14/2021 6:56:09 AM | 172 | 4 | |||||||||||||||||||||||
| 7794 | 7/8/2021 8:32:45 AM | 10/22/2022 8:04:29 AM | water | h/c since 22 may 2021 billing<div>from 7kl to 30kl</div><div>water ref no 744507</div><div>posible faulty meter</div><div><br></div><div>Meter inspection query logged. Awaiting feedback.</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> There is no credit recommendation as per ref: 744507 operation date 2022/02/16, consumption dropped for 3 months and increased again. Query closed, write off cleared the debt, costumer must check for internal leaks and re log the query.</div> | 27 | 3 | 6840 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-08T08:31:43.721Z"}] | 1 | 67 | 10/22/2022 8:04:29 AM | 8 | 8 | |||||||||||||||||||||||
| 7793 | 7/8/2021 8:29:46 AM | 3/28/2022 7:08:29 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 4 | 3 | 6839 | 6 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-08T08:32:01.679Z"}] | 4 | 106 | 3/28/2022 7:08:29 AM | 6 | 16 | |||||||||||||||||||||||
| 445876 | 7791 | 7/8/2021 8:24:21 AM | 7/8/2021 8:24:22 AM | IVR call:$625 | Received call for $1319 for account 10380805 | 6838 | 7/8/2021 8:24:22 AM | ||||||||||||||||||||||||||||||||||
| 445817 | 5465 | 7/8/2021 7:50:06 AM | 7/8/2021 7:50:08 AM | IVR call: balance | Received call for balance for account 10009428 undefined | 7 | 2 | 4628 | 78 | 78 | 7/8/2021 7:50:08 AM | ||||||||||||||||||||||||||||||
| 445804 | 5532 | 7/8/2021 7:44:34 AM | 7/8/2021 7:44:36 AM | IVR call: balance | Received call for balance for account 10043442 undefined | 7 | 2 | 4700 | 78 | 78 | 7/8/2021 7:44:36 AM | ||||||||||||||||||||||||||||||
| 7785 | 7/8/2021 7:38:25 AM | 7/8/2021 7:38:29 AM | 2 | 6837 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-08T07:45:43.772Z"}] | 16 |