Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
7794
LatestTicket
CreatedAt
7/8/2021 8:32:45 AM
UpdatedAt
10/22/2022 8:04:29 AM
Subject
water
Description
h/c since 22 may 2021 billing<div>from 7kl to 30kl</div><div>water ref no 744507</div><div>posible faulty meter</div><div><br></div><div>Meter inspection query logged. Awaiting feedback.</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> There is no credit recommendation as per ref: 744507 operation date 2022/02/16, consumption dropped for 3 months and increased again. Query closed, write off cleared the debt, costumer must check for internal leaks and re log the query.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
6840
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-08T08:31:43.721Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/22/2022 8:04:29 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8