Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 451232 | 7980 | 7/14/2021 3:39:35 PM | 7/14/2021 3:39:36 PM | IVR call: balance | Received call for balance for account 10352239 undefined | 7 | 2 | 7015 | 78 | 78 | 7/14/2021 3:39:36 PM | ||||||||||||||||||||||||||||||
| 451231 | 6372 | 7/14/2021 3:38:45 PM | 7/14/2021 3:38:47 PM | IVR call: balance | Received call for balance for account 10256069 undefined | 7 | 2 | 5489 | 78 | 78 | 7/14/2021 3:38:47 PM | ||||||||||||||||||||||||||||||
| 451229 | 7979 | 7/14/2021 3:35:10 PM | 7/14/2021 3:35:11 PM | IVR call: balance | Received call for balance for account 10110844 undefined | 7 | 2 | 7014 | 78 | 78 | 7/14/2021 3:35:11 PM | ||||||||||||||||||||||||||||||
| 451227 | 7978 | 7/14/2021 3:32:07 PM | 7/14/2021 3:32:09 PM | IVR call: balance | Received call for balance for account 10370206 undefined | 7 | 2 | 7013 | 78 | 78 | 7/14/2021 3:32:09 PM | ||||||||||||||||||||||||||||||
| 451205 | 5253 | 7/14/2021 3:18:33 PM | 7/14/2021 3:18:55 PM | IVR call: statement | Received call for statement for account 10426562 sent message: 1027 | 8 | 2 | 4428 | 79 | 79 | 7/14/2021 3:18:55 PM | 116756 | |||||||||||||||||||||||||||||
| 451184 | 6079 | 7/14/2021 2:56:58 PM | 7/14/2021 2:56:59 PM | IVR call: balance | Received call for balance for account 10383403 undefined | 7 | 2 | 5211 | 78 | 78 | 7/14/2021 2:56:59 PM | ||||||||||||||||||||||||||||||
| 451182 | 7223 | 7/14/2021 2:56:21 PM | 7/14/2021 2:56:22 PM | IVR call: balance | Received call for balance for account 10424733 undefined | 7 | 2 | 6305 | 78 | 78 | 7/14/2021 2:56:22 PM | ||||||||||||||||||||||||||||||
| 451180 | 6079 | 7/14/2021 2:55:47 PM | 7/14/2021 2:55:48 PM | IVR call: balance | Received call for balance for account 10383403 undefined | 7 | 2 | 5211 | 78 | 78 | 7/14/2021 2:55:48 PM | ||||||||||||||||||||||||||||||
| 451166 | 7977 | 7/14/2021 2:47:40 PM | 7/14/2021 2:47:41 PM | IVR call: balance | Received call for balance for account 10429109 undefined | 7 | 2 | 7012 | 78 | 78 | 7/14/2021 2:47:41 PM | ||||||||||||||||||||||||||||||
| 451157 | 7977 | 7/14/2021 2:44:18 PM | 7/14/2021 2:44:21 PM | IVR call: balance | Received call for balance for account 10429109 undefined | 7 | 2 | 7012 | 78 | 78 | 7/14/2021 2:44:21 PM | ||||||||||||||||||||||||||||||
| 451146 | 7976 | 7/14/2021 2:38:26 PM | 7/14/2021 2:38:28 PM | IVR call: balance | Received call for balance for account 10145109 undefined | 7 | 2 | 7011 | 78 | 78 | 7/14/2021 2:38:28 PM | ||||||||||||||||||||||||||||||
| 451143 | 7976 | 7/14/2021 2:37:20 PM | 7/14/2021 2:37:21 PM | IVR call: balance | Received call for balance for account 10145109 undefined | 7 | 2 | 7011 | 78 | 78 | 7/14/2021 2:37:21 PM | ||||||||||||||||||||||||||||||
| 451132 | 7975 | 7/14/2021 2:27:44 PM | 7/14/2021 2:28:11 PM | IVR call: statement | Received call for statement for account 10091014 sent message: 1026 | 8 | 2 | 7010 | 79 | 79 | 7/14/2021 2:28:11 PM | 116755 | |||||||||||||||||||||||||||||
| 451129 | 7975 | 7/14/2021 2:25:30 PM | 7/14/2021 2:25:32 PM | IVR call: balance | Received call for balance for account 10091014 undefined | 7 | 2 | 7010 | 78 | 78 | 7/14/2021 2:25:32 PM | ||||||||||||||||||||||||||||||
| 7974 | 7/14/2021 1:47:44 PM | 7/15/2021 8:45:56 AM | swapped meter charge incorrect , account debited | swapped meter charge incorrect , account debited<br/><b>Journal Number</b>: [513696]<br/><b>Journal Amount</b>: [416079.93] | 27 | 3 | 7009 | 74 | 2 | 23 | 1 | 46 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-14T13:47:48.658Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-15T08:50:27.311Z"}] | 1 | 46 | 7/15/2021 8:45:56 AM | 172 | 2 | |||||||||||||||||||||||
| 7972 | 7/14/2021 1:40:39 PM | 3/28/2022 7:10:22 AM | meter swapped incorrect charge, | meter swapped incorrect charge<br><b>Journal Number</b>: [513969]<br/><b>Journal Amount</b>: [416079.93] | 27 | 3 | 7006 | 11 | 2 | 23 | 1 | 46 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-14T13:40:41.284Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-14T13:43:20.279Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-15T08:49:51.221Z"}] | 1 | 46 | 3/28/2022 7:10:22 AM | 11 | 2 | |||||||||||||||||||||||
| 7971 | 7/14/2021 1:27:17 PM | 8/8/2021 6:01:37 AM | High water bill | Please report HC | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"30","un":"thembekilem","dt":"2021-07-14T13:27:18.831Z"}] | 1 | 67 | 30 | ||||||||||||||||||||||||||||
| 451023 | 6042 | 7/14/2021 1:08:11 PM | 7/14/2021 1:08:13 PM | IVR call: balance | Received call for balance for account 10182842 undefined | 7 | 2 | 5175 | 78 | 78 | 7/14/2021 1:08:13 PM | ||||||||||||||||||||||||||||||
| 451021 | 7970 | 7/14/2021 1:04:21 PM | 7/14/2021 1:04:21 PM | IVR call: balance | Received call for balance for account 10281317 undefined | 7 | 2 | 7005 | 78 | 78 | 7/14/2021 1:04:21 PM | ||||||||||||||||||||||||||||||
| 451016 | 7970 | 7/14/2021 1:03:23 PM | 7/14/2021 1:03:24 PM | IVR call: balance | Received call for balance for account 10281317 undefined | 7 | 2 | 7005 | 78 | 78 | 7/14/2021 1:03:24 PM |