Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

7972

LatestTicket

CreatedAt

7/14/2021 1:40:39 PM

UpdatedAt

3/28/2022 7:10:22 AM

Subject

meter swapped incorrect charge,

Description

meter swapped incorrect charge<br><b>Journal Number</b>: [513969]<br/><b>Journal Amount</b>: [416079.93]

Priority

Disposition

27

ConversationType

3

Parent

Account

7006

OpenedBy

AssignedTo

11

Region

2

Department

23

QueryType

1

SubQueryType

46

Escalation

EscalationCron

History

[{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-14T13:40:41.284Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-14T13:43:20.279Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-15T08:49:51.221Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

46

CreatedBy1

UpdatedBy1

ResolvedAt

3/28/2022 7:10:22 AM

Thread

ResolvedBy

11

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

2