Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 454134 | 6604 | 7/17/2021 7:14:13 AM | 7/17/2021 7:14:14 AM | IVR call: balance | Received call for balance for account 20340832 undefined | 7 | 2 | 5727 | 78 | 78 | 7/17/2021 7:14:14 AM | ||||||||||||||||||||||||||||||
| 8083 | 7/17/2021 6:53:28 AM | 11/16/2022 6:47:04 AM | Log Query | incorrect reading<div><br></div><div>Query logged for meter to be updated , awaiting feedback.</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Readings are in line and follow on active meter (smart) #212063129, last reading taken 2022/10/15 reading 217.</div><div>Query resolved<br><div><div><br></div></div></div> | 27 | 3 | 7113 | 5 | 3 | 23 | 1 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-07-17T06:52:21.696Z"}] | 1 | 44 | 11/16/2022 6:47:03 AM | 8 | 8 | |||||||||||||||||||||||
| 454069 | 5901 | 7/17/2021 6:35:52 AM | 7/17/2021 6:35:54 AM | IVR call: balance | Received call for balance for account 10372569 undefined | 7 | 2 | 5042 | 78 | 78 | 7/17/2021 6:35:54 AM | ||||||||||||||||||||||||||||||
| 454013 | 6485 | 7/17/2021 5:53:24 AM | 7/17/2021 5:53:26 AM | IVR call: balance | Received call for balance for account 10281723 undefined | 7 | 2 | 5601 | 78 | 78 | 7/17/2021 5:53:26 AM | ||||||||||||||||||||||||||||||
| 454012 | 6485 | 7/17/2021 5:52:29 AM | 7/17/2021 5:52:30 AM | IVR call: balance | Received call for balance for account 10281723 undefined | 7 | 2 | 5601 | 78 | 78 | 7/17/2021 5:52:30 AM | ||||||||||||||||||||||||||||||
| 453964 | 6604 | 7/17/2021 4:37:57 AM | 7/17/2021 4:37:59 AM | IVR call: balance | Received call for balance for account 20340832 undefined | 7 | 2 | 5727 | 78 | 78 | 7/17/2021 4:37:59 AM | ||||||||||||||||||||||||||||||
| 453962 | 6604 | 7/17/2021 4:28:11 AM | 7/17/2021 4:28:12 AM | IVR call: balance | Received call for balance for account 20340832 undefined | 7 | 2 | 5727 | 78 | 78 | 7/17/2021 4:28:12 AM | ||||||||||||||||||||||||||||||
| 453950 | 8082 | 7/17/2021 2:10:29 AM | 7/17/2021 2:10:30 AM | IVR call: balance | Received call for balance for account 10406305 undefined | 7 | 2 | 7112 | 78 | 78 | 7/17/2021 2:10:30 AM | ||||||||||||||||||||||||||||||
| 453946 | 6604 | 7/16/2021 7:06:02 PM | 7/16/2021 7:06:04 PM | IVR call: balance | Received call for balance for account 20340832 undefined | 7 | 2 | 5727 | 78 | 78 | 7/16/2021 7:06:04 PM | ||||||||||||||||||||||||||||||
| 453942 | 6604 | 7/16/2021 7:03:14 PM | 7/16/2021 7:03:16 PM | IVR call: balance | Received call for balance for account 20340832 undefined | 7 | 2 | 5727 | 78 | 78 | 7/16/2021 7:03:16 PM | ||||||||||||||||||||||||||||||
| 453934 | 6492 | 7/16/2021 6:48:25 PM | 7/16/2021 6:48:51 PM | IVR call: statement | Received call for statement for account 20276087 sent message: 1082 | 8 | 2 | 5608 | 79 | 79 | 7/16/2021 6:48:51 PM | 116811 | |||||||||||||||||||||||||||||
| 453905 | 8013 | 7/16/2021 5:36:31 PM | 7/16/2021 5:36:50 PM | IVR call: statement | Received call for statement for account 10381094 sent message: 1081 | 8 | 2 | 7045 | 79 | 79 | 7/16/2021 5:36:50 PM | 116810 | |||||||||||||||||||||||||||||
| 8081 | 7/16/2021 5:27:21 PM | 11/20/2022 10:59:05 AM | water | billing of 12/2020<div>burt pipe</div><div><br></div><div><b><u>QRC RESPSONSE:</u></b> Customer needs to submit a plumbers report/affidavit stating date of repairs and log a new query with the supporting documents to assess the account for a leak credit.</div> | 27 | 3 | 7111 | 5 | 3 | 23 | 1 | 67 | 1 | 67 | 11/20/2022 10:59:05 AM | 139905 | 8 | 8 | |||||||||||||||||||||||
| 453883 | 8013 | 7/16/2021 5:14:39 PM | 7/16/2021 5:14:40 PM | IVR call: balance | Received call for balance for account 10381094 undefined | 7 | 2 | 7045 | 78 | 78 | 7/16/2021 5:14:40 PM | ||||||||||||||||||||||||||||||
| 453877 | 8080 | 7/16/2021 5:11:54 PM | 7/16/2021 5:11:56 PM | IVR call: balance | Received call for balance for account 10097508 undefined | 7 | 2 | 7110 | 78 | 78 | 7/16/2021 5:11:56 PM | ||||||||||||||||||||||||||||||
| 453811 | 8079 | 7/16/2021 3:35:25 PM | 7/16/2021 3:35:27 PM | IVR call: balance | Received call for balance for account 10087466 undefined | 7 | 2 | 7109 | 78 | 78 | 7/16/2021 3:35:27 PM | ||||||||||||||||||||||||||||||
| 8078 | 7/16/2021 2:52:59 PM | 3/28/2022 7:23:36 AM | High Consumption | For the month of May & June consumer was charged high consumption | 3 | 4 | 23 | 1 | 67 | 1 | 67 | ||||||||||||||||||||||||||||||
| 453735 | 6167 | 7/16/2021 2:20:33 PM | 7/16/2021 2:20:35 PM | IVR call: balance | Received call for balance for account 10126116 undefined | 7 | 2 | 5296 | 78 | 78 | 7/16/2021 2:20:35 PM | ||||||||||||||||||||||||||||||
| 453717 | 5000 | 7/16/2021 2:03:24 PM | 7/16/2021 2:03:26 PM | IVR call: balance | Received call for balance for account 10405017 undefined | 7 | 2 | 4188 | 78 | 78 | 7/16/2021 2:03:26 PM | ||||||||||||||||||||||||||||||
| 453713 | 8077 | 7/16/2021 2:00:02 PM | 11/8/2021 8:49:50 AM | transfer all services to registered owner | Transfer all the service e.i water,refuse,fire and sewerage to the registered owner from 10431315 to 10398384 | 30 | 2 | 7108 | 79 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-05T13:13:35.315Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-05T13:13:52.765Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-05T13:15:35.605Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-05T13:15:47.992Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-05T13:16:11.818Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-05T13:19:21.302Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-05T13:21:48.373Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-05T13:26:50.905Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-08T08:49:50.415Z"}] | 77 | 4 | 116809 | 4 |