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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
8081
LatestTicket
CreatedAt
7/16/2021 5:27:21 PM
UpdatedAt
11/20/2022 10:59:05 AM
Subject
water
Description
billing of 12/2020<div>burt pipe</div><div><br></div><div><b><u>QRC RESPSONSE:</u></b> Customer needs to submit a plumbers report/affidavit stating date of repairs and log a new query with the supporting documents to assess the account for a leak credit.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7111
OpenedBy
AssignedTo
5
Region
3
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/20/2022 10:59:05 AM
Thread
139905
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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